Hdfc Bank — Fraud Internet transaction

 
3 Reviews
Surat, Gujarat, India
 vijaysimha
Dear Sir / Madam,

In my HDFC credit card, I am charged with Rs.22464/- against a fraud transaction in GBP 255.97 dated 17.09.12. Immediately after receiving the SMS alert on the resetting of 3D password transaction I contacted HDFC Customer care no [protected] / [protected] but meanwhile I got a message stating above said transaction.

HDFC customer care people advised me to get the card blocked and issued new card. As far as this transaction is concerned they suggested that i should download a customer complaint form from HDFC website and post filling the same I should send it to the address mentioned on the form which was pertaining to Chennai.

As per cust care people's advice i deposited the sealed cover which included the complaint form in one of the branch of HDFC bank at Surat.

I received one call from HDFC for preliminary investigation. I was promised that further calls would come from seniors for investigation purpose but the same did not happen. Meanwhile i contacted HDFC customer care few times in which they said the investigation is pending and they shall revert at the earliest.

However to my surprise few days back i received a call from HDFC which was a payment reminder against above transaction. I informed them that I would not make any such payments since the same is fraud one. The caller advised me to contact Customer care and accordingly I made another call yesterday i.e, 20th Nov'12, to my surprise this time people informed me that the payment is payable by me as per their records and they are unable to do anything in this case.

Please help !!!! by guiding me as to what i should do next

Thanks and Regards,

Vijaysimha
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

I M KALPESH FROM SURAT GUJARAT.
THE SAME PROMBLEM WITH ME.IN MY SBI CREDIT CARD OF RS 18810.91.AT ENTROPAY.COM LONDAN 219.91GBP PLEASE COMPLAIN AT CYBER CELL AND UR NEAREAST POLICE STATION.ADDRESS ARE BELOW (COMPLAIN BY REGISTER AT POST)
Delhi
CBI Cyber Crime Cell:
Superintendent of Police,
Cyber Crime Investigation Cell
Central Bureau of Investigation,
5th Floor, Block No.3,
CGO Complex,
Lodhi Road,
New Delhi – 3

Contact Details:
+[protected]
+[protected]
Web site: http://cbi.nic.in/
E-Mail: [protected]@bol.net.in

Mumbai
Address:
Cyber Crime Investigation Cell
Office of Commissioner of
Police office, Annex -3 Building,
1st floor, Near Crawford Market,
Mumbai-01.
Contact Details:
+[protected]
+[protected]
Web site: http://www.cybercellmumbai.com
E-mail id: [protected]@cybercellmumbai.co
give ur cell no
i m also from surat [protected]

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    Customer satisfaction rating
    55%
    Complaints
    17239
    Pending
    1804
    Resolved
    8969
    phone
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    +91 22 2498 8484
    location
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - Fraud Internet transaction