[Resolved]  HDFC Bank — Fraud Internet transaction

Address:

Surat, Gujarat

Dear Sir / Madam,

In my HDFC credit card, I am charged with Rs.22464/- against a fraud transaction in GBP 255.97 dated 17.09.12. Immediately after receiving the SMS alert on the resetting of 3D password transaction I contacted HDFC Customer care no [protected] / [protected] but meanwhile I got a message stating above said transaction.

HDFC customer care people advised me to get the card blocked and issued new card. As far as this transaction is concerned they suggested that i should download a customer complaint form from HDFC website and post filling the same I should send it to the address mentioned on the form which was pertaining to Chennai.

As per cust care people's advice i deposited the sealed cover which included the complaint form in one of the branch of HDFC bank at Surat.

I received one call from HDFC for preliminary investigation. I was promised that further calls would come from seniors for investigation purpose but the same did not happen. Meanwhile i contacted HDFC customer care few times in which they said the investigation is pending and they shall revert at the earliest.

However to my surprise few days back i received a call from HDFC which was a payment reminder against above transaction. I informed them that I would not make any such payments since the same is fraud one. The caller advised me to contact Customer care and accordingly I made another call yesterday i.e, 20th Nov'12, to my surprise this time people informed me that the payment is payable by me as per their records and they are unable to do anything in this case.

Please help !!!! by guiding me as to what i should do next

Thanks and Regards,

Vijaysimha