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[Resolved]  HDFC Bank Home Loans — Unethical Floating Interest Rates

Hi,

I have take a Floating rate home loan from HDFC Bank. I felt that they are not reducing the rate even though RBI has been slashing the Rate.
I took the Home Loan in Dec 2006 at 9% and now in Dec 2008 my interest rate is 11.75% which would be reduced to 11.25% on 1st March 2009.

As far as I understand Floating Interest rate should depend on RBI Repo rate and CRR. But, HDFC seems to be charging very different rates for almost same CRR and Repo Rate

At Dec 2006: CRR was 5.5% and is still 5.5%. Repo rate was 7.25% but is now reduced to 6.5%. So, I would assume that HDFC and all other HFCs should have lesser Floating rate then it was in Dec 2006 or at least same. But, HDFC used to charge 9% and is right now charging 11.25%.

Also, I have other issues with their operations
1. They favour New customers by offering less interest rate but later migrate them to higher rates. This way new customers are usually fooled but gets to pay higher rate within 3 months. They also have clueless Sales people.

2. The RBI and Finance Ministry has recommended that HFCs should have different interest rates for below 20 lac and above 20 lac home loans. SBI has this policy but HDFC is not doing this. They have recently decided to do it for New customers but exisiting customers are not getting this. Not able to understand why they do not want to extend it to existing customers.

I still feel that they are better then all other Private HFCs but way behind SBI and other PSU banks who are at least sticking to Finance Ministry or RBI instructions.

Also, you can not approach RBI against them since they are not regulated by RBI. When I contacted them for complaints they said there is only Consumer courts to go to.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

Comments

If RBI says go to consumer court, then why RBI keeping the private bank money??. If they can't control on such sensitive issues (ie. where they can fool the cu. by "floating rate" name, it is like cheating), they can declare "private banks" like "private finance company" and stay away from them and customer can have accounts/loan at their own risks?

so that everybody without any option can go to PSU which in away proved to be safer than these "existing customer robbing" private banks!.
I am also a victim to this. Lets group and do a Dharna in front of HDFC Office. We should have banner against HDFC and also against Congress party who heads center. They have the power to control such injustice(via RBI actions/measures), but they are not doing so, since they are eating money from private banks. Lets regroup and put up a big rally. I have created a group here, please enroll. The name is http://groups.yahoo.com/group/against-HDFC-injustice/
My name is Anil and I live in Bangalore. Let plan to group up and have a rally to protest. Please read the message on the above group and provide your ideas aswell. Again you can reach me at: Reach me at [protected]@gmail.com.

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    HDFC Bank
    Customer Care Service
    Customer satisfaction rating
    58%
    Complaints
    27872
    Pending
    0
    Resolved
    15402
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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