[Resolved]  HDFC Bank Housing Loan — No response to emails on loan debit

Dear team,

I have sent multiple mails to HDFC housing loan customer support team asking them to confirm why they had sent my ECS cheque early . Due to this reason, it bounced and I incurred penalty too. This is despite me making an online payment. There is no response. Pls see mail communications.

[protected] Forwarded message[protected]
From: Venkat Kumaresan <[protected]@gmail.com>
Date: Wed, Apr 1, 2009 at 10:07 AM
Subject: Re: ECS Payment - loan account[protected] Query - Extraordinary Delay in response
To: [protected]@hdfc.com, Accounts Web <[protected]@hdfc.com>


Hi Team,

Good day!

I have not received response to the series of mails below.

As you can see from this statement below, from the HDFC Home loan
online account, I had transferred money towards settlement of my bank
loan online and I had only Rs100, to be remitted online.


Borrower MR. VENKAT K
Co Borrower(s)
Loan Type RESIDENT HOME LOAN-VARIABLE RATE-MONTHLY REST
Loan Amount 2000000 Disbursed Amount 2000000
Current EMI 22108 Current ROI 11.00
Loan Term (Balance) in Months 176 Loan Term (Original) in Months 180
Unposted Transactions 0 Last Installment Date 30-NOV-2023
Amount Payable
Dues Upto 31-MAR-2009 100 Payable As on 30-APR[protected]

Can you pls check why the cheque for the Home loan was sent on 27 Feb
09, compare it with the date on ECS cheque and let me know if the
cheque was supposed to be sent on 27 Feb.

This is becoz I have been fined Rs.200 too, so I want to know the rationale.

Pls respond if you can, else, escalate.

Thanks
venkat


On Thu, Mar 26, 2009 at 1:35 AM, Venkat Kumaresan <[protected]@gmail.com> wrote:
> Hi Team,
>
> Pls respond to mail below. The response time from your team has been pathetic.
>
> Thanks
> Venkat
>
> On Fri, Mar 20, 2009 at 1:09 PM, Venkat Kumaresan <[protected]@gmail.com> wrote:
>> Hi Team,
>>
>> Pls respond to the mail below with details.
>>
>>
>> Thanks
>> Venkat
>>
>> On Mon, Mar 16, 2009 at 4:57 AM, Venkat Kumaresan <[protected]@gmail.com> wrote:
>>> Hi Team,
>>>
>>>
>>> Good day!
>>>
>>> My ATM receipt indicates that the ECS amount for Rs22108, pertaining
>>> to loan account number[protected] was sent for clearance by HDFC on
>>> 27th Feb'09.
>>>
>>> I dont think this is the right date as per my ECS form. Can you pls
>>> check my ECS form and confirm the actual date on which the ECS amount
>>> should have got debited?
>>>
>>> --
>>> Thanks and Warm Regards,
>>> Venkat K