[Resolved]  HDFC Bank — hdfc creditcard blocked

Address:Mumbai City, Maharashtra

Dear Sir/ mam,
My name is Shailesh Sunder Naik, and i was using hdfc gold card since 8 years ad was doing good transaction without delay, was always paying earlier before t he due date. I got a job
opportunity in middle east and since i used hdfc gold card from here more then 1 year. When i went on vacation and informed hdfc creditcard dept that im staying aboard and for that reason please updated my card and dropped a written letter that i m going aboard please upgrade my card, for this reason one of the hdfc support person called me on phone and said sir you cant use the card due to your staying aboard? how come i used since i m here from more than 1 year. And during the conversation with that office r i informed him that don’t block the card, if i wish i will block due to he said we want auto debit payment. i said no how come its possible when i was using gold card and me the one who informed you people due to im the card holder since 8 years. i informed that office i will deactivate once if i don’t wish to continue. Suddenly after the phone conversation they blocked my card and after 8 days they send me a email that your card has being blocked.
i have few questions?
I m staying aboard since more than 1 year and even i was calling there phone support to check my transaction than how come they were not aware.( all trans was done from middle east)
2) when i informed them that im staying aboard how come they block since i was staying more than 1 year and was informed already by written letter.
3) i have a pending due of 6000 thousand rupees to be paid, i will not pay if they will not active my card. And i informed them im using this card since 8 years and never delayed for payment.
The hdfc card support was bad they blocked my card and after 8 days sending me email your card blocked,.
I want my card active again or i will go to court and if consumer forums need the prove i have all the copies of email from hdfcbank creditcard, and find the fault mine mistake or hdfcbank credit mistake.?
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Mr Naik,

We regret the inconvenience caused. We would like to check the features and details of your card from our end so that we can clarify the charges and services available on the card. We would require a few details like your card and contact details to look into this matter further. We request you to write to [protected]@hdfcbank.com with these details and the reference number TTU[protected]. We will get back to you soon.

Regards, Customer Assistance, HDFC Bank
Check your mail box, for further details, will wait for your respond. I want my card active, the reason i cant do any more transaction, my things are pending.
No is responding properly just giving a hope what's is going on I really don’t have any idea and how you people will solve the problem, being a loyal customer i canceled all my other cards and was using hdfcbank card since more then 7 years, you people really don't want to help a loyal customer, if in my place a corrupted politician or black business man you will provide him more than 10 credit cards for that im sure.

Let me come to the main point, I talk to one of my lawyer and we decided that I will pay the exact amount without the due( because this delay was from hdfcbank) so I will pay the balance amount and next 15 days if my card is not active we will put all the proofs with written article in Time of India with a complaint lounge.
I paid the remaing balance amount to hdfcbank card, will wait and watch if not i will sue Hdfcbank creditcard department.

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