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[Resolved]  HDFC Bank Securities — disruptive trading services


I have been a customer and active trader on the stock market and my broker is HDFC Securities. Its infact very agonizing to use their services. Their phone numbers arent very receptive and only hours of waiting can get me an executive and plus they have this regular irregularity of outage on their servers.

Due to this no orders can be placed either on the net or on their call centre or een their offices located in the city. Since stock markets are very volatile in this season and timing is all it takes for some decent returns, this has caused me huge capital losses. My stock prices have plumetted down in front of my eyes and i couldnt do much about it.

Even as iam typing this complaint, iam just waiting for their "technicians" to "work on the problem". I want to take legal action against this firm . Being such big leaders in the industry, it becomes their social and moral responsibility to ensure services of highest standard and had it been once i a while the mistake is pardonable but the problem is it isnt. If the servers breakdown due to high traffic, why should they even sign up these many accounts if they cant handle it.

Some one please help me on what i can do for this? Is there a legal action that i can take?


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Aug 13, 2020
Complaint marked as Resolved 
Mar 25, 2014

Complaint Status

customer support has been notified about the posted complaint.
Complaint comments  18 CommentsShareTweet


HDFC Securities — Taking customer for a ride

I have my individual 3-in one account ( 5 years old) and a current account. Recently I had opened a 3-1 account with both my parents and mine.
I have stocks purchased in my individual account and was waiting for March month to dispose few to take care of investment on saving instruments for tax purpose.

The client ID's are different, accounts are different.

Today when I tried to operate the demat account I found that account is freezed. On inquiry I found that as my name appears in both account one was freezed and they freezed my individual account " as per SEBI Guidelines".

As a customer should I expect the HDFC bank to tell me while opening account on this difficulty in servicing two trading accounts or is the previlage of HDFC bank that it can open with all the hefty charges and then decide themselves on which to close and which one they should keep open.

Is it my fate to know about freezing only when I log on.

M. R. Pai.

HDFC Securities Password delivery — HDFC Securities Password - Open Envelope Delivered by Blue Dart

I just received my password day before yesterday and that too the envelope was "OPEN". On checking with the courier boy, he mentioned nothing and refused to comment on it.
This whole episode is "Thoroughly ANNOYING" and i would like to ask the concerned authorities one question
" If my account gets "hacked" who is to blame ? would HDFC securities take the blame or would Blue Dart take it up ??
I'm moreover surprised that Blue Dart which is a renowned courier company has such goo[censored]p's. I wonder how do you'll survive internationally, without anyone suing Blue Dart in court for such instances.
I'm working in the online media service industry too and if there are such instances, we not only take to task the personnel responsible for this, but also make good to our clients.
I would, as a customer demand an explanation for this and expect a revert at the earliest.


Charles Theodore

HDFC Securities Password delivery — Agree with - HDFC Securities Password - Open Envelope Delivered by Blue Dart

I also agree with Charles that Blue Dart is a fraud courier company. There is always a problem with Blude Dart courier. HDFC securities should be answerable to Charles and also to their management for keeping such a courier company.
It is a very very serious matter as if an account gets hacked it can be used for various criminal reasons leave alone the loss beared by a simple customer.
HDFC and Blue Dart should apologize.
I forgot to mention.. The AirWay Bill number was [protected] and the dispatch date was May 21.
I sent a mail to the mail id mentioned ([protected] and also to customer care of HDFC Securities. Surprisingly the mail bounced back from the BlueDart id with a message indicating that the mailbox was full.
I can see the Blue Dart guys sitting tight and not even checking mails...
Are the BLUEDART concerned authorities listening ?
I agree with you Mr. Charles. Blue Dart has been very complacent and lazy. If such issues continue they will loose a lot of business.
It has happened to me also. Its unlucky that we are in India otherwise, you could have filed a case against them.
They need to apologize with you on this.

HDFC SECURITIES COURIER — not recieved the courier

Hi This Shrikant B Jeerigiwad from Vijayanagar, i supposed to get courier frm HDFC Sec and i have not recieved the same so could you please confirm me the same by calling me on [protected],

they have given Call ID# 01529106 so confirm me the same

waiting for an early reply,

Shrikant B J

HDFC Securities — Courier Not Received

Courier with the AWB No: [protected] was not received even after 10 days of dispatch also.
i would like to complain you that we had opened a account in HDFC bank, sarita vihar branch to access the Dmad account but still i am not able to use it due to problem with some password. i need new password so kindly provide it to me as soon as possible.
I fully agree! Even i came across this page when I came fed up and totally frustrated with the services of the portal. As I type, I intend to sell a stock on which I have made some reasonable profit and feel that the stock price will fall soon, but thanks to HDFC i am totally unable to do anything about it. I am out of India and I agree their call centers take ages to respond, if at all. I hope the bank is fully aware of these problems and wishes to maintain it's brand image.
and Mr. Chirag, I would fully support you if a legal action can be taken against HDFC Securities for these persistent interruptions...
Today 20th July, 2009 I had been trying very hard to get connected to HDFC securities investor log in as I wanted to book profit in many shares, but coul not. I have to blame HDFC securities for the losses.
Their are a lot of Call center numbers, most of them does not exist or are always busy.
I too agree. My login works fine. BUt, IPO section is not working. I am unable to apply for ADANI.

I would have made alteast 50 calls to mumbai and finally they said my client id does not exists.

They are no 1 useless and worst in customer service.

I am looking for a way to raise a case against them with SEBI. I wil keep posted ig i get more details.
I just placed a complaint in SEBI.

Use the link:

Its been almost more than 5 months that I ve applied for the demat account but I've not yet recieved the loggin ID and the Password. Kindly reply How many more months I've to wait because its quite provocating to know that a bank like HDFC has such a bad customer service...

HDFC Securities — No Stock Tips Alert

I have charged about 1000 RS for stock Tips Alert for 1 year, but i was get it for only one month only
Their Lousy attitude has still not changed. Their phones do not work. Gues Mr. Deepak Parekh is not worried about it as he's busy putting others houses in order when his own is in a mess.
suggest u write to '[protected]".
they will resolve

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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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