[Resolved]  HDFC Bank Securities Limited — Please Avoid HDFC Securities

Address:

Chennai, Tamil Nadu

Hi,

I opted to open a share trading account with HDFC Secutities and after contacting them, 2 of their agents came to my residence with the application forms. It was clear from the mannerism and knowledge of the agents, that they were being employed for account opening purpose only. They could not even guide me on filling the forms and were busy canvassing for loan and other products. They even went to the extent of asking my Mom (a nationalized bank employee) about her customers with no sense of professionalism. One of them said I could even trade in US markets using HDFC account and when I enquired further, they could not explain further, indicating the level of knowledge they have on their own functions.

After one week, I happened to visit their branch and was shocked to find my application lying on the table and when I enquired, they said they were busy with internal trainings. They could not even prioritise the customers need and requirements. Later they asked me to submit a vehicle ownership proof and if they had informed this earlier, it could have saved another 3 days.

Finally my application was rejected today for a lack of signature on one of the pages of the form. If the agents/manager of the branch really knew how to fill a form, this would not have happened. The level of knowledge about their own duties they had was really pathetic.

I would suggest no one to open a Demat or share trading account with HDFC Sec. And kindly make an effort to ensure that these people know what they should be doing in a bank and atleast that is what they are paid for.

Please avoid opening an Demat or Share trading account with HDFC. HDFC Sucks.

Arvind N