[Resolved]  HDFC Bank/Credit Card — Non Delivery of Credit card

Address:

West Bengal

Sir,
I applied for a duplicate credit card from HDFC bank. In that context I sent a hard copy of application to their chennai credit card center. I sent that application through HDFC Patia Branch, Bhubaneswar. According to the branch manager the hard copy mail was delivered to Chennai Office on 3rd June. The mail was sent by by Cosmic Courier (AWB: 109657 dated 30.5.13). On 7th June I Made a call to Calcutta Credit Card help center but to my surprise I got this information from them that till 7th June 2013, the system is not updated with the receipt of my application in hard copy. That means their is a total miss-management in the system. In that context I also wrote a mail to Mr Aditya Puri, MD of HDFC bank on last week, but till now nobody from HDFC bank has even felt urgency to call me back in that regard. My net banking is showing that duplicate credit card has been generated against my account. But simply it is kept undelivered till date. Is it at all world class service from HDFC bank. I am also thinking of writing this story to social blogs and network. The mail I wrote to Mr Aditya Puri is as follows:


To
Mr Aditya Puri (aditya.[protected]@hdfcbank.com)
MD, HDFC Bank
Cc: animesh.[protected]@hdfcbank.com,
Grievance Redressal <Grievance.[protected]@hdfcbank.com>,
grievance.[protected]@hdfcbank.com

Dear Sir,
Its a very bad feeling for me that at last I am writing this mail to the highest authority of HDFC bank. I know it is not possible for him to pay attention to very small issues occurring everyday and every moment.

I am a credit card holder of HDFC. Due to some disputed transaction the card was blocked. The card no is [protected]. The case id was HBL=[protected]. Later on I also appealed for the issue of a duplicate credit card. The hard copy I sent through HDFC Branch: Patia, Bhubaneswar. When I went to that branch some staff member asked me not to drop that mail in the drop box when I asked him where to drop that one. received that mail (hard copy in a sealed envelop) from my hand by himself. Last day I rang Kolkata helpdesk of credit card center. There Ms. Bidhrohini attained my call and she explained the reason why the duplicate card has not been dispatched to me. The reason she expressed before me is like this.."As you did not give the written application for issuing a duplicate card, so it has not been done". I was surprised and told her that I by myself handed over the hard mail copy to the concerned branch at Patia, Bhubaneswar. But she told that she is helpless since the system is showing like that only. Then I contacted the Patia Branch Manager Mr Manoj Parida and narrated the whole thing. He told that he needed 4 hrs (that time was 1:52 PM) since he has to contact Chennai office. I waited upto 6PM in the evening. I also gave him a mail intimating the same. At 6 o clock again I rang him and he informed me that the mail was sent from the branch by Cosmic Courier (AWB: 109657 dated 30.5.13) and the mail was delivered on 3rd June, 2013. I asked him to send the scanned document of that acknowledgement slip duly signed on that date. He told that last day evening it was not possible since that courier office is closed, next day morning (that means today)he will definitely send it. Today in the morning again I rang him and asked him when he will send it. I felt that he is a kind o[censored]nhappy with my question and gave the answer "it is not possible for me to give the answer, when it will come I will give it send it to you by mail only". His approach was like that as if I have done something wrong by making a call to him. That means he is not at all customer friendly. At around 1:10 PM today only another person from that Patia office(whose name is probably Debashish) called me from his no [protected] informing me that I can talk with that courier company delivering the mail to Chennai office for confirmation. I asked Mr Debashish why I will call that courier company? I also asked him why you are not sending the scanned copy of that acknowledgement slip? What is the problem? He could not give me any satisfactory answer. I also asked him "Tell Mr Parida, your branch manager to call me". But till now he did not show this minimum courtesy to call me back. Another thing I have noted that whenever I gave any mail to him he has not shown any minimum courtesy to acknowledge that also. His way of talking is also a kind of rude because I can convey his statements to you but I cannot convey his attitude at that moment. All these things indicate that intentionally he likes to harass the customers. If he cannot serve the purpose he could directly tell me that it is beyond his capability, but he has no authority to make harassed simply by keeping me waited for more than 17-18 hrs. I thinks he is a intelligent lier. The staff member (Mr Debashis) wanted to to know that from where I have got this news "you have not given any hard copy of application for the issue of a duplicate credit card"? As if I have given them the wrong information yesterday. I asked him "ok now I have to inform this thing, the total miscommunication to MD of HDFC bank".

Yes I know that your contribution to the Indian banking system is beyond any comparison since now HDFC means a word of faith and dependency. You have come to this position by sacrificing so many things, but are your staff members are aware of that? I think they are only happy with their handsome salary packet at the end of month. I think they have forgotten this simple philosophy that if customers are not there they are also value less and yes the satisfaction of each and every customer is the prime concern. Since the satisfaction of one customer can help bringing another ten customers, the simple logic of business world.

I will go abroad very soon. So I do not know how I will accept the new credit card if it does not reach me before Saturday!! I think I should not use the HDFC credit card anymore because in the market there are thousand and one good banks who also offer this credit card facility.

Another thing I also want to mention out that a couple of days back I also sent a mail to bank card email id requesting the delivery of the duplicate card. But they also did give no reply till date which is surprising to me.

If you want I can put forward all the previous mails sent to different email ids related to HDFC for you kind verification.

Still now I keep 100% faith on the highest authority of HDFC bank since I believe that the name "Aditya Puri" is enough in India. I know this name is the other name of faith and clarity among the Indian bank customers. I hope the solution will come out.

With Best Regards
[protected]
Indrajit Chakraborty; Ph.D
M: [protected]