[Resolved]  HDFC Bank Ergo General Insurance — HDFC ERGO HAS NOT PROCESSED THE ACCIDENTAL INSURANCE CLAIM ON ZERO DEBT POLICY NO:[protected]

i 10 — accidental claim and repair

sir,
My name is ALOK SHARMA by profession marine engineer .One month back one accident happen and i have given my car for repair in nerarest showroom but didnt getting proper response by showroom people, they are delaying too much and my mom health is not good she is not able to walk properly due to operation.So please do take some immediate action.
I will be very thankful to you if you do so.The car is on my fathers name Mr JAY RAM SHARMA

Thanks reguards
ALOK SHARMA
GREAT EASTERN SHIPPING CO.LTD
WORLI, MUMBAI

Hyundai — approval of claim

my name is ajit sharma and today( monday) on accident in that accident some car body affacted
in mankhurd MH03-AW6268 hyundai i 10
pol- no/[protected]

Dear HDFC Team,
This is to communicate to you that My Car i10 (DL-3C-BQ-1390) which is covered with HDFC ERGO GENERAL INSURANCE with ZERO DEBT Policy No:[protected]Start Date:17th June, 12 till 16th June, 13) had an accident last month in new Delhi, In that context, I had made a complain to HDFC customer care & obtained a Claim No:C[protected] to repair the car. I had handed over the car to CONCEPT HYUNDAI D-18/3, Okhla Phase-II, New Delhi-110020 Tel No:+[protected] Email:[protected]@concepthyundai.com. Car was handed over to me yesterday dated:10th Feb, 2013 with partial repair by Concept Hyundai mentioning that HDFC ERGO has not approved your claim completely due to the reason we are unable to repair your car fully (SEE ENCLOSED ICCH DOC FOR JUSTIFICATION). My car was with Concept Hyundai approx. 10 days in workshop but unfortunately no one, Neither Concept Hyundai nor HDFC ERGO communicated to me verbally or formally that my claim has not been approved by HDFC ERGO. I tried to connect with HDFC ERGO representative to understand the reason that why my claim has not been approved fully but I am sorry to mention here that no one is in position to communicate the reason for the same. I request HDFC ERGO to send me a formal communication, mentioning the reason for not approving my claim completely. I have also made a complaint in CONSUMER FORUM to record the consequences & do the monitoring till the final resolution of the matter. I am sharing the CONSUMER GRIEVANCE COMPLAIN NO# to concern for the information & required action to resolve the issue till the full satisfaction of customer. I am waiting for your kind response. Thanks.

ENCLOSED DOCUMENTS :
1. POLICY DOCUMENT (File No: PD.pdf)
2. POLICY WORDING (File No: PW.pdf)
3. CLAIM COMPUTATION LETTER (File No: CC.pdf)
4. INVOICE COPY-CONCEPT HYUNDAI (File No: ICCH.pdf)

Regards
Ashish Kumar
860/8, IInd Floor
Govindpuri, KalkaJi
New Delhi, India
+[protected]

Dear Mr.Ashish Kumar
We sincerely regret for any inconvenience caused to you. We shall look into your issue once again considering all facts in detail. To ensure this, kindly email us your insurance policy number and premium details at [protected]@hdfcergo.com.
You may also contact us our Toll-Free:
[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone)

Yours Sincerely,
HDFC ERGO General Insurance

Dear Mr. Ashish Kumar, As per our records, the issue was resolved and communicated by our grievance team. We look forward to providing you with the best services in future.

For any queries please feel free to call our Toll-Free:

[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )


Regards,

HDFC ERGO General Insurance

Dear Mr. Alok Sharma,

We need more details like your insurance policy number or your contact details to resolve your complaint.

For any queries please feel free to call our Toll-Free:
[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )

Regards,
HDFC ERGO General Insurance

Dear Mr. Alok Sharma,

We await your revert with your policy numbar and contact details, kindly share the same within three days so that we can resolve your issue at the earliest.

Regards,
HDFC ERGO General Insurance

Dear Mr. Alok Sharma,
We are unable to contact you due to inadequate details. Since we have not received any communication about the required details to resolve your query, we consider it to be resolved.

For any further queries please feel free to call our Toll-Free:
[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone )

Regards.
HDFC ERGO General Insurance