[Resolved]  HealthKart.com — delayed delivery of promised product

Address:

Haryana

The subject is Healthkart.com, an online shopping portal.
( they claim to be " India's premier e-health store! " )

I ordered some products for my baby ( Bottle sterilizer, Feeding bottles and some other items).
below is the quote from the email received by me on 19th Feb, subsequent to placement of order and full online payment .

"Order, dated Feb 19, 2013 1:37:40 AM, for INR 2,847.88, with order confirmation number[protected] is being processed ...."

Then here is the second email I received on 22nd Feb
" Following items of your order[protected], placed on Feb 19, 2013 1:37:40 AM have been dispatched. This completes the shipping of your order in its totality. Here are the details:........"

Then after tens of frantic calls to their customer care , false promises , lame excuses and heated arguments for more than two weeks , came their sweet email

"Dear Dr Sanjeev Mishra
Thank you for shopping with HealthKart. We trust that you had a good shopping experience and are on your way to the zenith of health.
Your Order No.:[protected] has been successfully delivered"

It has been really agonizing time for our 1.5 yrs old baby and for us also as we had to buy bottles and sterilizer so that the baby doesn't get any infection
I hope, there is some strict action is taken against such misleading and dubious online vendors so that the trust of customers on online shopping can be kept safe .


Regards,
Dr Sanjeev Mishra,
Gurgaon.
[protected]@gmail.com
[protected]