[Resolved]  Heritage Health Tpa Pvt Ltd — Delay and unnecessary reduction of claim amount

Address:

Mumbai City, Maharashtra

Hi,

Please guide me whom to escalate for this issue or should i approach the consumer court.

I have an policy taken from national insurance company ltd policy no : 250400/48/09/[protected]/250400
now my son had some hearing problem and i had to undergo a surgery and have submitted the bills and each and every document required.
i submitted the documents in Aug 2010.
I have still not received the claim amount and when ever i call up heritage no one answers as to why so much delay.
this has been the second time this issue has occurred even in my previous claim it took them 6 months to pay the claim amount and that too they deducted 2000 rupees. i had to visit them several times to rectify their mistake and it took again 3 months to get that 2000 rupees.

for this claim i have still not received the amount and i have approached national insurance Ballard pier branch from where my policy was issued they are also not paying deed to my request.
no one is answering why the claims take so much time to process.
secondly i am worried again this time they deducted some money and again i will have to run several time to get it back.
who will pay for the time i am spending to visit their office to get a mere claim of 29000.

details of claim:
claim no HH[protected]
agent code : 1077
development officer code : 250400

i spoke to some ashish trivedi in heritage healthcare he seems to be very rude and speak with bad words his number [protected].
he also said to the tune we will delay the cheque by more 6 months what ever u want to do do.
where should we go to report such cases.
Pls help me recover my claim amount soon.