[Resolved]  Hero Electric Bike — warranty is a new cheating strategy

HERO WAVE DX electric byke — within Warranty period I did not get any service

Sir,
I am an user of HERO WAVE DX . I purchased it from your dealer 5351 ( SUR ENTERPRISES, CHANDANNAGAR, HOOGHLY, 712136 on 29th August 2009. My bike holdings Frame Serial No. 21465, Motor Serial No. 901425 and Batter Serial No. 150289 – 292. At the first drive after full charge I found it runs 42 km./ full charge and a crack in the rear wheel cover .I complained for this, at the dealer they checked it and confirmed that it was really happened and one your engineer also came here and checked and told me that he is ordering of a cover as soon as it received it will be replaced and about the battery he told me that this is very new as more as you use this the battery will work fully. But actually it is not happened now the battery become more week it runs 34 km./ full charge. In the mean while when the 2nd service had come I found the left brake switch is out of order. Your engineer checked it and removed the switch but not replaced. Again he told me that he is ordering for a new switch; as soon as it received it will be replaced. In the 3rd service the battery charger became out of order then the dealer told me that when our engineer will come they will in form about this. After 6 months they phone me and told me to bring the bike at their showroom, I brought the bike by a trolley to the showroom. They kept it and told me that next week they will return my bike after solving all problems. After two weeks they phone me again and told me to return the my bike with out any solve. They told that they can’t do anything because their engineer is very busy he can’t come. Now tell me within the warranty period all these happened. But you deny to your own rule. What does it mean? May I think that Hero Electric actually a cheater? And I can’t imagine how you can appoint like this bogus and lazy engineer who has no idea about this bike and why your dealer can’t fulfill the warranty rule? Is you concern full of workers like this lazy and bogus engineer?

I buy a hero optima pluse on date 06/04/11 from RR Tyre Indore.This bike not run more than 25 KM . R R Tyre not resolve my complaint . I repet and repet this complaint .I am face this problem very upset.

HERO electric bike — foot rest and side glass

sir i purchase a hero sprint elctric bike from chawla motors opp t.p.nagar agra on[protected].no receive with bike foot rest and side glass.on demand say next lot will come then supply but after 3 months no receive till date please solve my problem.bina gupta agra [protected]

Warranty claim for motor of my HERO WAVE DX EXTRA MILAGE

From Ashok Kumar, Muzaffarpur, Bihar

I have purchased HERO WAVE DX EXTRA MILAGE from your local dealer Amit Automobile, Club Road, Mithanpura, Muzaffarpur, Bihar dated on 07/04/2011, chassis No- 1074, Motor No- 906431. On 23 August 2011 my HERO WAVE DX EXTRA MILAGE vehicle’s motor gone out of order, dealer told me it is Hero Electric Company (replacement from Company) warranty replacement case, it will take 20 days but till now (after 100 days) I am waiting for motor replacement. I am Looking to Company reputation, company must be take necessary action to solve my problem. My job card no. is 308.

I HAVE PURCHASED A HERO MAXI BIKE FROM VED AUTOMOBILES KANPUR AT LAST YEAR APRIL.FROM FIRST MONTH IT HAS PROBLUMS. WE ARE REGULARELY SENDING OUR BIKE TO THE SERVICE CENTER, THEY DIDNT SOLVE THE PROBLUM COMPLETLY NOR THEY REPLACE THE BIKE, NOW AFTER 1.5 YEAR THEY ARE ASKING FOR 3500 RS FOR SOME PARTS WHICH ARE STILL UNDER WARRENTY.THEY SAID THAT THE CONDITION OF THE BIKE IS NOT GOOD.BUT THIS CONDITION IS MADE BY THEIR UNTRAINED ENGINEERS ONLY.I WANT COMPANSASION AND GET MY BIKE IN OK CONDITION, PLEASE HELP ME TO SOLVE MY PROBLUM AS SOON AS POSSIBLE.MY NAME IS PRANAV CHOPRA MOB NO [protected]

Dear Mr. Pranav,

With respect to your complaint regarding the problems with your Hero Electric Maxi bike and negligence at our after sales service, we want to clarify that as per warranty rules, if any part (falling under warranty terms) of the bike is tampered at your end the warranty is lapsed. Post examining your bike, it was found that you have tried to do many experiments with the vehicle parts and added an external battery to it. Also, the wires of the controller (the most important part of an electric bike) were found intentionally cut. This makes your controller run out of warranty and the same was communicated to you as well. In return, our company’s service engineer who contacted your representative to resolve your problem was abused and threatened by him. Your complaints are completely false and as a result its maligning company’s reputation.
It is advised you can get your controller replaced at our service station at the applicable cost.

Ved Automobiles- Kanpur

Hello my name is Srivatsa Srinivasan from Bangalore, I purchased Hero Electric Maxi vehicle on 1st Nov 2015 from a dealer called Tusha Motors. They promised that the vehicle will run at least 40-50 Kms per charging. but Initially the vehicle used to run about 25 Kms per charging and later it gradually came down to less than 5 Kms per charging.

Now about 10 days back the charging became completely zero and it was never getting powered on, we called mechanic on payable basis who came checked and informed that all the batteries are bulged and can not work any more, When we contacted Tusha Motors, they refused to provide warranty saying that it is applicable only for 8 months from the date of Purchase. This is a big way of cheating by both Hero Electric company and Tusha Motors jointly.

One they never gave any proper guidance at the time of purchase, nor they gave any service to the vehicle. now they are asking us to purchase new batteries at a cost of Rs.12, 600/- (with some nominal discount). I advise please do not purchase this vehicle from both cheating company and cheating dealer point.

please let me know the details of consumer forum (court ) to file a suit against both company and dealer.