[Resolved]  Hero Electric — Faulty Scooter Stand No Action

Address:

West Delhi, Delhi

From: Manish Johri
Sent: Thursday, March 17, 2011 10:03 AM
To: '[protected]@heroelectric.in'
Cc: 'sohinder.[protected]@heroelectric.in'; 'naveen.[protected]@heroelectric.in'
Subject: FW: Grievance of a New Customer

Dear Team

It’s me again with an issue of a faulty stand, due to which the escooter is not able to stand properly and time and again is falling at places due to which the mirror has also broken and we fear while making it on stand….kindly resolve the matter at the earliest, first I have to bear the brunt of defected batteries and now a not so strong stand which has folded on its own, why such inferior material is being used, it should ideally be able to take the load of the scooter which is not the case.

I need a speedy resolution on the same.

Hope for a positive and satisfying communication and action.

Thank You & Regards
Manish Johri
Idea Cellular Ltd.
____________________________
A-68, Sec-64 Noida
Extn: 6977; Mobile: +[protected]
________________________________________
From: Manish Johri
Sent: Thursday, December 30, 2010 10:39 AM
To: '[protected]@heroelectric.in'
Cc: 'sohinder.[protected]@heroelectric.in'; 'naveen.[protected]@heroelectric.in'
Subject: Grievance of a New Customer

Dear Team

Here is a concern from my end, I bought Zion on auspicious day of Diwali (Invoice Number RA/964 Dated 05/11/2010 in the name of Mr. S K Johri) for my father from your (No Longer Dealer “Reliance Automobiles”), who gave us faulty Zion which I came to know today from your Good Dealer “Baba Motors”, who told that 1 of the 4 batteries was dead due to which all the other 3 batteries got deteriorated and now our whole 4 batteries would be changed (Complaint Number HECD13).

My question is:

 Why was the faulty Zion given to us?

 My father has to drag the Zion every now and then which causes a lot of pain to him in his old age (I bought it for his comfort and not for such pain and humiliation) – Who would compensate for that?

Respected Mr. Gill/ Mr. Munjal

Request yours intervention in the matter and get the replacement of correct batteries duly checked expedited and save my father from the pain which he is going on.

Must say the comfort has been converted in to discomfort for him from your company. Hope for a quick, effective action in terms of service and stern action against Reliance Automobiles.

Thank You & Regards
Manish Johri
Idea Cellular Ltd.
____________________________
A-68, Sec-64 Noida
Extn: 6977; Mobile: +[protected]