Hero Honda — Not satisfied with service and behavior of the staff

 
7 Reviews
India
 b.venkatesh
Sir/Madam,

I, B Venkatesh resident of malkajgiri owener of HH Passion plus Reg No AP 29K 4275 dated 12/2005 from Phoenix motors Uppal Hubsiguda, since than I insist on showroom servicing only to get good service. But now with deep heartedly I am forced to complaint to lodge against your prime motors ECIL branch the complaint is as under :-

- I gave my bike for serciveing on 08 Mar Job card no 7070 and explained all the minor works to be carried out in it, including to top up the bty level and the routine check although it was working and giving good performance(Horn and indicators were good).

- At the time of delivery we noticed that the horn and indicators were not working so we were told that they have changed the distilled water and filled it with new water so it will take some time & should run few kms to hold charge and also told that the show room is not having the facility to charge the bty. This has happened at about 1900 Hrs on 08 Mar. On the faith of the manager and the mechanic we took the bike to house and the next ie on 09 Mar (sunday) morning we noticed that the bty of my bike was changed. I reported to the the showroom immediately they (works manager ) told me to get the bty deposited in the showroom for testing and clarification I deposited it on 10 Mar at 1800 hrs (works manager) told that he will send the bty to Exide showroom and get it tested. On the next day ie 11 Mar at 1900 Hrs when we went for the bty the works manager was not present and moreover he has not even handed over the bty to his soubordinate. No one on the reception counter was aware of my bty and also they delt roughly with us( his words were we do not know where is your bty and my manager has not briefed anything about your bty) then after a small argument he trace it out and found it in the stores upstairs near the bty charger. and got it fitted to my bike. They denied there statement they haven't got it tested with any of the Exide dealer and gave me the same bty charged. I am not satisfied with the dealling of your staff and I am sorry to say that I will think 100 times to give my bike for servicing in your show room or to recommend your showroom to any of my friend. So please look into the matter and do the needful to me and see that in future such thing never repeats.

Note :- Sir, please see that the bty charging facility is established in your showroom / Exide showroom.
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Comments

I have purchased hero honda motorcycle from the market due to the good reputation of the company ,
but after some time i feel shameful due the poor service response from the authorized dealer M/S VENUS AUTOMOTER , THANDI SARAK , MALERKOTLA {PUNJAB).

They always neglect the customer ,and misbehaver on the spot , which is shamefully we always keep in mind the reputation of the company in the international market and always support to increase the sale of your motorcycle by points system made 57000 points which is so important in the market for the company reputation.

They charges extra money of spare parts of the motorcycle which is the bluff with the customer and dangers for the company reputation in the market.

Please check and reply soon. We also informed to your Chandigarh office ,but they ignore , I don't know why they are not taking care from the customer.


SIR HITESH AND OTHER PERSON
ASHOK BHANDARI
[protected]
DHURI {PUNJAB}
Not satisfied with service and behavior of the staff

Sir/Madam,

I, Uttam Kumar Verma resident of 16/1298 Indira Nagar Lucknow owener of HH super splendor Reg No UP 32 BJ 7840 29K dated 14/03/2005 from Sun Motors Faizabad Road, Lucknow since than I insist on showroom servicing only to get good service. But now with deep heartedly I am forced to complaint to lodge against your Sun Motors Service Center Faizabad road Lucknow the complaint is as under-
1-my bike was suffering from excess smoking because cylinder STD kit was not working properly.
2-the staff of the service center was said whreas you make your free services there you claim for warranty.
3-at the 3rd day they agree for claim of warranty for my bike a amount of Rs.400.00 as extra charge[Suvidha shulk ] and make claim for my bike. they fill warranty card with wrong details
like date and Kms as 6th free service coupon No.011215was not used for service that is attached with my service book till now.
job card no.004317, date 09/03/08
Bill No.w 04514
Name:J.selvakumar
Address:# 4, Chozhan St,
Selliamman Nagar,
Otteri, Vandalur,
Chennai – 600 048.
Mobil:[protected]
Vehicle Model: Hunk
EngineNumber : KC13EA8GA08046
Registration Number: TN 22 BZ 6225
Dealer : SRINIVASA AUTOMOBILES
14&15, G.S.T ROAD
TAMBARAM SANOTORIUM
CHENNAI



Sir,

I have bought hunk on 15-02-08, i didn't ride before so i don't know about the hunk bike, i trust hero honda thats why i bought that bike.. i am really happy to ride that bike. because the mileage is more than 50/litre and more smoother than other bikes.after 670 kilometers i gave the bike for first service . when i gave my bike for service afterthat it cause more trubble and mileage is very low(less than 40)and noise was came .. so again i went to service and told everything about that but no use i am really very upset . service is not good. i asked the service supervisor, he told again give your vehicle for service. is this good answer, i lose my trust about hero honda. hereafter i wont give the service to herohonda totally waste. if you are not fix this problem please return my money or fix it properly and quickly, two times i told . again and again same problem .i will tell this matter to all my friends those who all willing to buy hunk, kindly take the action immediately.
Yes Mr.Venkatesh i agree with you. the same probelm i also faced and now i deceded to go to forum. plz contact me on[protected] or mail me at [protected]@yahoo.co.in
I want to know the telephone number of SUN MOTOR in lucknow
Dear Sir/madam,
i have a hero hoda hunk engine no. 3EA7GL03787.I have taken it from RAYMON MOTORS, 4-Yeshwant Niwas Road, Near Rani Sati Gate, INDORE-3, M.P.
I have given it for service there but there attitude and behavior is very harsh and service is done very poor and after service i have checked my bike they have broken the side cover near tank and when i told them about this they said it was as it is. Sir please see in matter otherwise i think hero honda will lose there consumer belive soon.because of this i am thinking that i have done mistake after taking this bike after giving preference over other companies bike in this segment.

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    Hero Honda - Not satisfied with service and behavior of the staff