[Resolved]  Hero Honda — complain about bad service and torned of fibre body parts regularly.

I bought a Hero Honda Hunk in October, 2009(Reg. No: WB-12Y-9665)from Amit Motorcycles (Howrah, West Bengal). There was a manufacturing defect with the lower Chain cover . I showed it to the Riddhi Motors Service center at Howrah the service center supervisor said that I will get the free replacement as it is a manufacturing fault.
Since February, I didn't get it replaced . Whenever I asked the answer was the spare is not in stock at every service center( Riddhi Motors, Amit Motors and also at Bansal Motors). The Supervisor at Riddhi motors is promising that whenever the spare will come they will call me for replacement.

By all these kind of faults, the reputation of Company is falling day by day

Please take necessary action and get your customers satisfied.

Regards,
Amit Dey
Mob. No: +[protected]
+[protected]
+[protected]

D/Sir,
I would like to inform you that we have booked one bike CD DOWN by paying booking amount Rs.5000/-(Five Thousand only ) on[protected] vide your Receipt No 000920 at your distributor M/S UMIYA AUTOMOBILES, State Highway, Nagalpur, Mehsana-384002, Gujarat. At the time of booking your sales representative Mr.Sanjay Patel told us to delivered within 15 days but the same is not delivered till date. We are continuous followup with him but he has not able to give any proper reply.
You are requested to look into the matter & do the needful at earliest.

Regards
From Divya Bhaskar Unit of DB Corp Ltd – Mehsana

Mr.Amit Chavda
Sr.Executive Accounts
Mehsana

Dear Sir,


we have a splendor pro date of purchase 16/02/2010 (UP-16 AC-7420) from uppal motors pvt. ltd. sector-2, Noida and our bike chine set & front shocker is very poor quality and repair every four & five day form uppal service center, sect-2, noida but problem not solve so please change my bike chine set.







Regards


Rajeev Sharma
[protected]

Dear Her Honda Dealer,

I am highly unsatisfied with the services of your service center based at Gurgaon(Auto Needs Hero Honda Authorized Work Shop Plot no. 41-47, IDC Industrial Area opp. Sector-14, Gurgaon) My bike is with them from two days and i was told that it will take another three days for a normal service only(this is 4th service and its free as i bought my bike on 7th March 2011.

I gave my bike (Hero Honda Hunk no. HR 26 BJ 3371) on 29th July 2011 at 11:00 AM (job card no. 5572) with following complains:-

1. Fuel meter check.
2. Horn Check
3. Battery Check

i was committed to pick my bike back at 3:00pm on the same date i.e 29/7/11.When i reached there at 3:30 pm, i was told that your bike is ready and all the complains has been resolved. I made the payment of Rs. 200( copy of receiving is attached as bill copy.jpg). When i made a trial ride i found the same complains again.

When i asked i got following replies from service center employees:-
1. Fuel Meter:- That fuel meter is not functioning and they need to replace(for that i need to come again after 7 days).
2. Horn check- A screw of horn was missing and they do not have that screw.
3. Batter check- Needs to put the battery on charging(which could be put on charging earlier also).

When i escalate the matter to works Manager( Mr. Nabab Singh) i got a reply to come next day i.e 30/7/2011.

30/7/2011:-

I reached at the service center at 11:00am to collect my bike. I found the same problems again and i was asked to visit again to collect my bike.
This time they told me that your battery is damaged(a battery which was working earlier now it is damaged)


In short i am highly unsatisfied with the manager (Nabab Singh and his employees revert) My bike is still with them and now a got a date of 2/8/2011. Kindly look into the matter or i will go to court.


Regards
Sumit Saini
[protected]

I bought a KARIZMA ZMR bike (Reg no.-UP 53 AW 0544) FROM Brij Automobiles, Gorakhpur... From the time it was despatched from showroom there was a problem in its cut-out switch which was exchanged with new hero honda CBZ's cut-out switch on compaining because it was out of stock, due to which short circuit of whole wiring set of my bike has been occured 3-4 times..Frankly speaking i have not used my bike for not more than 10 days since the date of purchase(13 may-2011), I have several times contacted higher officials (MR. Sunil Verma[North Zone Head], MR. Aman[Company Engineer]), but it didnt work..Still my bike is in custody of Brij Automobiles..I am fed up of explanations/excuses given by these officials...Thus, I thought its the last way to post a comment on the web site page of the company..

I hope to get a feedback from the higher official of the company..
Regards,
SAGAR AHUJA
[protected]
GORAKHPUR, UTTAR PRADESH

Dear Her Honda Dealer,

I bought a Hero Honda Passion Pro in October, 2010 (Reg. No: RJ-14-BB-0978) from BPS Motors (Jhotawara, Jaipur). Since my purchase, there was a serious problem in it regarding SELF START. I showed it to the BPS Motors Service center at Jaipur, the service center supervisor said that I must get the battery replaced as it is due to the fault in the same.
I get my battery replaced as directed by the service supervisor but the problem remains the same. Since then, whenever I asked for the help the answer was the problem is in the SELF START and I must get it replaced too, and when I asked them to do it the answer was the spare is not in stock at the service center BPS Motors ( Jhotawara, Jaipur). The Supervisor at BPS motors is promising that whenever the spare will come they will call me for replacement.

By all these kind of faults, the reputation of Company is falling day by day.
Please take necessary action and get your customers satisfied.

Regards,

Jagdish Prasad
Mobile No: +91- [protected]

Hero Honda — poor servicing and not correcting the fault

sir ,
I gourav sajwan purchased hero honda splender+ ,
ENGINE No. = "HA10EFB9J19445
CHASSIS No.= MBLHA10EZB9J11834
on 30/9/2011
from " SAMTA HERO" Green CRescent, OPP. SEC-14 , sonipat.
serial no.= 026273
some oil is coming from silencer , and over flow of petrol from a pipe near choke,
there is also problem in gears,
i registered this complain on 21/10/2011 when i got the first service of my bike..
all these problem still exists .. no hearing of my complaint now..
very porrr service also .. so please take action to this ..
i wiil b thank full to u

We gone to the service station for complained regarding cbz Xtreme lock screw but nobody had given any response to us






For contact

Faridnawaz Asif Jariwala
Mob no:[protected]

respected sir, i bought cbz xtreme on 26 nov 11 from karan automobiles. i met with an accident on 26 dec 11. i got my bike in march12 after getting my left handle replaced bt it is not set properly. i asked the servicing staff but they say that they cant do more than this . still i m facing problem...sir, plz help me out. thanking u.
amit kumar singh
bikaner
mob--[protected]

before 50 days we purchased a block kit for our hero honda splendor from goel hero honda showroom sitapur ring road lucknow (U.P.). his salesman told me that 6 months is granty on this block kit . but now my byk is piking engine oil and now that salesman is not changed block kit. and now he is misbehaving with me.



ABHAY KUMAR SAXENA

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