[Resolved] Hero Moto Corp — Hero Showroom Sales Manager - Rude Behaviour.(Venkanna Motors -Patancheru,Hyderabad) | |||
Dear Sir/Mam, I had problem with my new Passion Pro which I have purchased on 7/12/2011 @ Venkanna Motors Patancheru, Hyderabad. The vehicle is getting frequently Stopped when excellator is slowed down. i have visited the Show room on 14/12/2011 and the service people attended the requested and he told that there is a problem in Excellator cable problem and he Adjusted that problem. Today 15/12/2011 also I had faced the same problem, Again I visited the same show room which I have took the vehicle . The Show room Sales Manager(Srinivas,Sri Venkanna Motors,Patancheru,Hyderabad) behaved Very rudely and he stated the following words. 1. This is my show room who the held are you asking me and if you have any concerns go & talk with manufactures(Hero)? (If we need to approach manufacturers for this kind of problems why do you require branded showroom like this we can book online and get it delivered to our doorsteps.) 2. He asked me to go out of the show room. is this way to talk to customer ? this is not a free vehicle or gifted vehicle. we look for the brand and purchase the vehicle. I am really surprised to face such a kind of people appointed in your show rooms Unnecessarily we will not argue with the showroom people unless otherwise the problem is very critical. In fact this kind of conversation will kill my time. AS a branded Manufactures I hope you will understand the problem and solve it ASAP. I would like you to take strong action against on this Sales Manager (Srinivas) as I being customer feel that I have been neglected. As Hero Honda Is branded vehicle manufactures I definitely feel that proper necessary action will be taken in solving my problem. Vehicle Information: Customer Name : KANAKALINGESWARA RAO BATHINA Vehicle Model : Hero Honda Passion Pro (Self with Spokes) Engine# HA10EDBGL69571 Chassis# MBLHA10EVBGL02300 Date of Purchase:07/12/2011 Showroom Details: Sri Venkanna Motors Pvt Ltd Plot No.26,Ramachandra Reddy Colony,NH-9,Ramachandra Puram Patancheru Medak – 502032 Contact#[protected] Please feel free to contact me in any time. Thanks Vara Prasad Bathina Contact Num:[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I am Lakshmi Reddy from potaldurthi, I was given bike(passion pro) for
first service on 13'th feb 2012, I was listed my problems clearly front left chasuble oil
leak
I was taken away my vehicle after completed service by that time I was
checked with service representative he said we had done your problems
Next day onwards the oil leak is higher than before they resolved the
problem that means they are not doing properly, Even they are not done
water wash completely, When I was asked them they replied we don't have
cloth for cleaning bikes.
Is this right way to do the things like that ..(it's brand new vehicle with
in one month oil leak problem we are facing but not yet resolved the
problems.)
For servicing also we need to more time we are coming for check in bikes,
here also no order if people comes with recommendations service advisers
first their bikes are going to check in .
If Your showroom has that much facility then please arrange a board here is
recommendation candidates vehicles check in other area accepted normal
people they have wait as much as long time .
We don't have much time to rotate multiple times around service center for
resolving same problem for brand new vehicles.
*Its symbolism for going down brand in market .because of service center
people behavior. *
SRI GOPAL AUTO SERVICE,
10/287, Mydukur Road, Near Rtc Bus Stand,
Proddatur - 516360,
Andhra Pradesh
Phone:[protected]/243850
Mobile No:
Fax:
Email: [protected]@srigopalautoservice.com
first service on 13'th feb 2012, I was listed my problems clearly front left chasuble oil
leak
I was taken away my vehicle after completed service by that time I was
checked with service representative he said we had done your problems
Next day onwards the oil leak is higher than before they resolved the
problem that means they are not doing properly, Even they are not done
water wash completely, When I was asked them they replied we don't have
cloth for cleaning bikes.
Is this right way to do the things like that ..(it's brand new vehicle with
in one month oil leak problem we are facing but not yet resolved the
problems.)
For servicing also we need to more time we are coming for check in bikes,
here also no order if people comes with recommendations service advisers
first their bikes are going to check in .
If Your showroom has that much facility then please arrange a board here is
recommendation candidates vehicles check in other area accepted normal
people they have wait as much as long time .
We don't have much time to rotate multiple times around service center for
resolving same problem for brand new vehicles.
*Its symbolism for going down brand in market .because of service center
people behavior. *
SRI GOPAL AUTO SERVICE,
10/287, Mydukur Road, Near Rtc Bus Stand,
Proddatur - 516360,
Andhra Pradesh
Phone:[protected]/243850
Mobile No:
Fax:
Email: [protected]@srigopalautoservice.com
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Hero motors should take care/action else these kind of things may show effect on them which is already struggling to survive after detaching from Honda.