[Resolved]  Hero Motocorp — Bad Free Servicing

Address:

Uttar Pradesh

Dear sir
Being a new customer I would like to know that is there any responsibility, accountability of Authorized service center regarding before and after sells service
Are They responsible at any extent to follow the guidelines and directions of the manufacturer or not .Or they are free to do any way with the customer as well as vehicle.

Is there any standardization norms for Authorized service center and dealers

I already written the e-mail below to Shree Tirupati motors Authorized service center of Hero Motor Corp. at their mail ID [protected]@gmail.com but they did not reply till today

Hello sir
today, I got my first free service of my new splendor pro done at your center. After washing and some sort of mechanic work at hydraulic platform the mechanic went for trial run on road to check the wobbling in the rear wheel as I complained it initially and when he return back to service center besides telling about the wobbling he show me a crack in the wiser head of my bike, which is also new for me: It seems a very fresh crack.I complain it to the servicing supervisor(may be) who deny and clam that it is a previous crack as well as accepted his ignorance about it as he haven't thoroughly examine the bike at the time of handling over the bike to service center
So my point is that who will be responsible for that crack while it came into focus (to me as well) after trail run during first service
Who will bear the damage
I can give you some more details of the event at your reply

Please reply at your earliest

Next Day Mail form Me to Authorized service center

I am still waiting your reply as well as experiencing some more problem occur after first free service at your center as follows
1. The Ignition Key is moving difficultly in its slot
2. There is Some sort of odd noise experience in drive chain
3. Wobbling in the rear wheel is also not rectified at all
please please reply soon or get the reply done by forwarding this E-Mail to competent authority
otherwise It is too late ..................................


Next Mail form Me Authorized service center

Yes sir
the problem with the ignition key "The Ignition Key is moving difficultly in its slot" is rectify by myself only

As they (the mechanic) committed a silly mistake(which as I think is a blunder mistake) of not oiled it

I am barely new to Automobile two wheeler vehicle servicing and not in mood to do any research in it

At least some one should be there(at service center) to thoroughly check the vehicle at the time of taking and handling over to customer

Marley just saying by the servicing supervisor that I had not check the vehicle at the time of taking over to service center and handling over from there can not deny his responsibility

Please please reply soon otherwise I am compel to move some one else to pursue my complain

Thanks in advance for your would be reply