Hero Motocorp — service
Susubash cv on Feb 19, 2012
Iam a customer using your Karishma ZMR vehicle since 6 months. I don’t have a single good experience regarding this vehicle. I have fed up so much with this. I have bought this vehicle from Calicut Koyenko Mobikes. Iam very sorry to say that my first experience regarding your service being lendered to me was pathetic. I experience a sudden break down in the first month of purchase. When I called the customer service they told me that they cant lender me any help at the present location and I have to carry the vehicle to their Kannur showroom which is nearly 25 kms from my home location.
With my own expence I carried the vechicle to that place. They kept my vehicle for one month and gave it back to me and at that time I had ensured them that no more trouble should be experienced as such in future. Iam very busy with my day to day business and I have no time to run behind these stupid issues. I was supposed to suggest this vehicle to my friends but now I can tell you very clearly that I wont do such big mistake.
This is my 3rd month after that service and again my vehicle is in complaint ( ie., the fuel injecting motor has stopped working) . When I called up the service centre they told that they would call me back but din’t get any response till this time.. I called up your Delhi customer desk today morning ie. 17/ 2/ 2012 and got the same reply from them.I cant take my vehicle the showrooms any more.Please help me
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