[Resolved]  Hewlett-Packard / HP OfficeJet Pro 8500 All-In-One Printer - A909A / Serial Number : CN0615Q01D — COMPLAINT REGARDING A HOPELESS AFTER SALES SERVICES BY HP

Address:

Mumbai City, Maharashtra

Hello,

My HP service ticket number is [protected]. I had lodged a complain with HP service centre around oct 25th for an issue with my ADF that the gearing wheel had been broken with just a use of 2-3 sheets. Reddington India Ltd. attended the call (who are just interested in promoting their sales rather than giving services to HP customers) and rejected the call right away giving me wrong info that the issue would be escalated to HP service centre and they will contact you for the same. I complained it to the service centre again but NO one is informed on how to go ahead with the same. Finally being frustrated I wrote to the HP through the website on Nov 10 after waiting for 10-14 days waiting from HP that someone would look into the case as incomplete and resolve it. I will furnish below the complain email as well. I got a call from reshma rani from HP on Nov 11 who asked me to forward the bill copy and service call report of reddington india ltd. From Nov 13 I have been in touch with Tanuja Saini IPG TCE & Quality Team, HP India Sales Pvt Ltd who after telephonic conversation and emails confirmed it to me on Nov 17 that the printer would be replaced and now it has been like 2 weeks still no reply from any one. I have made repetitive emails to Tanuja and Reshma none of them care to call or reply to my emails.


SUCH HOPELESS SERVICES WAS NEVER EXPECTED FROM AN INTERNATIONAL COMPANY LIKE HP. I feel your competitors have raced in this segment. NO ONE FROM HP IS INFORMED WHAT SHOULD BE DONE FOR THE SAME. I have been calling hp office at mumbai, delhi & banglore no one is informed what is to be done. when i ask to speak to a manager he is not available. how many more calls should i make to hp india? how are you going to repay to the mental torture you guys have given me.

This time I dont request to replace my printer JUST TAKE THE PRINTER AND PAY ME MY MONEY BACK. I would go and buy some other brand printer who atleast care for their customers grievances. I'm lodging a complain to the consumer forum also regarding the same and sending a carbon copy of this email to them as well and take necessary action regarding the issue

and please if anyone is to call me I dont want to speak to any junior executives. IF A SENIOR CUSTOMER RELATIONS EXECUTIVE is to call me only then I would like to speak to him. I HOPE THIS MAIL REACHES THE CUSTOMER RELATIONS DEPT. HEAD OF INDIA atleast he would know that the customer are not treated as they should be.


Regards,
Ankit Badani
mob.[protected]
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COPY PASTING THE EMAIL CONVERSATIONS I HAVE WITH ME WITH HP AND THE EXECUTIVES.


EMAIL COMPLAIN THROUGH HP.COM


Dear Ankit,

Thank you for contacting HP Customer Care.

Ankit, I understand your frustration and I apologize for the inconvenience this issue has caused to you.

Ankit, this is to inform you that, we have escalated the issue to the appropriate department, you will receive a call back within 48 hours of time. If you need further assistance, please reply to this message and we will be happy to assist you further.

Thank you for choosing HP. Have a Nice Day !!!

Sincerely,
Sathish Kumar
HP Email Support Team

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



Original Text

From: [protected]@vinaysarees.com
To: HP Support
CC:
Sent: 11/10/10 13:46:28
Subject: HP Officejet Pro 8500 All-in-One Printer - A909a e-mail support


hp e-mail support
Webform submittal date/time : 10 November 2010 08:16:32 UTC
language_code : en
language : English
Country of Residence : India
product_line : DU
product_oid : 3752456
product_name : HP Officejet Pro 8500 All-in-One Printer - A909a
part_number : CB793A,CB022A
purchase month : 10
purchase year : 2010
problem area : paper jams and paper feed problems
serial number : CN0615Q01D
operating system : Microsoft Windows XP Professional
How is your product connected to your PC? : USB Cable
problem description : HELLO I HAD A PROBLEM WITH MY ADF FOR WHICH I WAS TOLD TO CONTACT REDDINGTON INDIA LIMITED, MUMBAI. THEIR ENGINEER VISITED AND REJECTED THE CALL. I HAVE STILL NOT BEEN ABLE TO SOLVE MY ISSUE AS I'M GETTING NO SUPPORT FROM EITHER HP INDIA OR REDDINGTON INDIA LIMITED. THIS MAKES ME FEEL DONE A MISTAKE BUYING AN HP PRODUCT AS THERE IS NO SUPPORT FOR THE ISSUES FACED BY CUSTOMERS. HP CUSTOMER CARE TELLS ME TO CONTACT REDDINGTON INDIA AND VICE VERSA. IS THIS THE WAY YOU ARE GOING TO TREAT YOUR CUSTOMERS OR I CAN EXPECT A PROPER SOLUTION. PLEASE CONTACT ME ON +91 [protected] FOR ANY FURTHER UPDARES OF THE SAME.
tech skill : Beginner
first name : Ankit
last name : Badani
phone : [protected]
email : [protected]@vinaysarees.com
form url : https://h10025.www1.hp.com/ewfrf/wc/email?product=3752456&lc=en&cc=in&am...⇄
form country : India


EMAIL RECORDS WITH TANUJA SAINI


On Mon, Nov 22, 2010 at 3:45 PM, Ankit Badani <badani.[protected]@googlemail.com> wrote:
Hello,


It has been 4 days and I have got no word from any of the service center. When should I expect a reply.
I hope the replacement printer is not a refurbished one. I presume the printer to be a new one.


Regards,

Ankit Badani.

On Wed, Nov 17, 2010 at 5:48 PM, Ankit Badani <badani.[protected]@googlemail.com> wrote:
Hello Tanuja,

I hope the replacement printer is not a refurbished one. I presume the printer to be a new one.

Regards,
Ankit Badani.

On Wed, Nov 17, 2010 at 1:03 PM, Saini, Tanuja <tanuja.[protected]@hp.com> wrote:
Hi Ankit,

The service center will be replacing only the printer. Please keep the cartridges with you and return only the printer to them.

I am glad that I could help you out here.

Thanks & Regards
Tanuja Saini
IPG TCE & Quality Team
HP India Sales Pvt Ltd

From: Ankit Badani [mailto:badani.[protected]@googlemail.com]
Sent: Wednesday, November 17, 2010 1:01 PM
To: Saini, Tanuja
Subject: Thanking You

Thank You so much for your co-operation. I've been contacting HP since 3 weeks to resolve the issue.
Thanks a lot.
I had a query, when the service center replace the printer will they be giving me new ink cartridge or I can retrieve my original one which I'm currently using it?

Thanks,
Ankit badani