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[Resolved]  Highland Holiday Homes — False commitment against membership.


The Manager,

This is with reference to my membership nos ( H-5/DAE/MUM-162 ) at your resort.

I would like to bring to your notice that, it was given to my clear understanding by your representative Miss Akanksha & Mr.Siddhart at Citi Mall Andheri Link Rd, that, I would be receiving below mentioned benefits from your organization upon taking up the membership.

Below mentioned is the list:
1) Club member ship at Khar Gymkhana, Country Club & Royals Palms. Within in the year they will enroll other clubs as well in suburbs & South Mumbai.

2) If I am travelling in any Hotel in India or Overseas I will have to pay only the Utility charges which is Rs. 450/- to 850/- in India & for Overseas Hotels Rs 1200/- only, for any hotels which are part of the resort and the affiliated resorts & Hotels.

I gifted this package to my wife as we had planned our trip to Dubai. Your executive Siddhart & Akankansha confirmed me that, we have our affiliated hotels in Dubai, if you planning to visit you can book the hotel & you will have to pay only the utility charges of 1200/- & no other tariff you will have to pay, which I confirmed with both of them again & again, for which the assured me for the same. I was interested in club membership, they told me that I can use the Khar Gymkhana & the Country club for my convenience as Turf club is too far & I live in Suburbs.

I had few instance after we received our membership card & the Booklet were all the hotels & clubs names were mentioned. I was flummoxed to see that there were no hotels in Dubai. I had brought this only because I could make my trip to Dubai with my wife. When contacted your office they kept us on hold for long to reply & even after that I did not get a affirmative reply, after few days we tried to book the hotels in GOA & Alibuag from the list you have sent. There we faced a another problem, they said you will have to pay the full tariff of the hotel which was nothing less then 3000/- & will get discount only on food.

I contacted your office to inform them once again about this instance & the reply I got from the lady on the other side (Ms. Kamini) shook me off my chair, she replied saying that, Sir it’s a pure sales men ship the team at Citi Mall must have given you this commitment just to sell this product !!! Then I spoke to a another Muslim lady, She told me she is in charge of all the complaint & query’s. When I told her about the problem I was facing she was talking completely different language & when I asked about the Gymkhana membership at Khar & Goregaon she replied saying that this clubs are not activated yet, & it will take time, I asked he How long ? She said cant say few months but she said she was not sure. When I got little aggressive with her while questioning her, she told me that you don’t have to get so excited you have brought the package for only 40000/-.

I want to ask you, is 40000/- means nothing??? For me it means a lot of money…

I would like to state that I am not satisfied with the service render to me by your company, as the promise benefit, I feel cheated & looted… as whole lot of commitment given to me when selling your holiday package. I also come from a Retail back ground but we never give false commitment like this to our customer. Please do not try to convenience me for this as I would surely do not want to continue with this package were, even after paying so much money I could not take my wife to her desired destination & go through this hell of speaking to the people who does not understand anything about CUSTOMER RELATIONSHIP.

Thus I would like to request you for a refund of my payment… or I will have to take this matter up to the Consumer Court.

Awaiting for a favorable reply from you….


Mohsin R. Shaikh.
Regional Manager

Egana India Pvt Ltd.
Dr.N.D.Vaidya (HUF)
1st Floor Tiecicon House
Mahalaxmi (W),
Mumbai -11.
Ph :[protected].
Fax :[protected].
Complaint marked as Resolved Aug 14, 2020
Complaint comments  7 CommentsShareTweet


it was really surprising...
Hi Mohsin,

I am very much agree with you that this company is totally fraud and they are taking Rs. 1000 fper day rom me for their utility charges for dalhousie hotel. I have checked throu internet that same hotel is offering a best 3 days 2 night stay in Rs.5000, which includes three meals, sight seeing, drinks, fruits, and lots of other things. Then why i nedd to pay that much amount to highland resorts. This company is really chargimng a big amount in the name o[censored]tility charges. I have cheated through this fraud company.
Hi i m member of highland holiday homes at pune. i m very much satisfy with the services. I have paid 55000/- via ICIC Credit Card(9 months EMI) & become a member on 15 mar, 09. & while taking membership only i understood the booking rules. as we have to book holidays 1 month advanced i.e. they start booking form April, 09 for May, 09. means i can call up on 1st April, 09 for any dates in May, 09. so i have already enjoyed my 1st holidays at RGBC - GOA, the resorts was fantistic, its realy good velue for money what i have paid.

Hi Kiran Mandalik,

After reading your message on this subject, I could say that I am little bit relived {after reading so many complaints}. I hope you are not an employee of Highliand's :-).

I would like to know exactly for how many days you had booked this hotel in GOA and how much you paid for this service.
Can you describe exactly how you book this hotel and where and how you paid this amount?

Again it will be really great if you can tell us minute details like what type of rooms, rating of hotel, hotel management’s response to highland’s members, any extra charges to be paid to hotel?

Thanks in advance.
Unfortunately looks like the positive response here is written by highland holiday home, cause Kiran does not know anything about this post.
I am ready to bet a Rs.40000 on the fact that ANY positive review you find for this FRAUD Bajaj Highland Holiday Homes company is posted by their own employee/owners. Please tell everyone you can to STAY AWAY from these crooks.
I agree to everyone (except kiran) as we too feel cheated even the contact no. they gave us are wrong

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