[Resolved]  Highland Holiday Homes — False commitment against membership.

To,

The Manager,

This is with reference to my membership nos ( H-5/DAE/MUM-162 ) at your resort.

I would like to bring to your notice that, it was given to my clear understanding by your representative Miss Akanksha & Mr.Siddhart at Citi Mall Andheri Link Rd, that, I would be receiving below mentioned benefits from your organization upon taking up the membership.

Below mentioned is the list:
1) Club member ship at Khar Gymkhana, Country Club & Royals Palms. Within in the year they will enroll other clubs as well in suburbs & South Mumbai.

2) If I am travelling in any Hotel in India or Overseas I will have to pay only the Utility charges which is Rs. 450/- to 850/- in India & for Overseas Hotels Rs 1200/- only, for any hotels which are part of the resort and the affiliated resorts & Hotels.

I gifted this package to my wife as we had planned our trip to Dubai. Your executive Siddhart & Akankansha confirmed me that, we have our affiliated hotels in Dubai, if you planning to visit you can book the hotel & you will have to pay only the utility charges of 1200/- & no other tariff you will have to pay, which I confirmed with both of them again & again, for which the assured me for the same. I was interested in club membership, they told me that I can use the Khar Gymkhana & the Country club for my convenience as Turf club is too far & I live in Suburbs.

I had few instance after we received our membership card & the Booklet were all the hotels & clubs names were mentioned. I was flummoxed to see that there were no hotels in Dubai. I had brought this only because I could make my trip to Dubai with my wife. When contacted your office they kept us on hold for long to reply & even after that I did not get a affirmative reply, after few days we tried to book the hotels in GOA & Alibuag from the list you have sent. There we faced a another problem, they said you will have to pay the full tariff of the hotel which was nothing less then 3000/- & will get discount only on food.

I contacted your office to inform them once again about this instance & the reply I got from the lady on the other side (Ms. Kamini) shook me off my chair, she replied saying that, Sir it’s a pure sales men ship the team at Citi Mall must have given you this commitment just to sell this product !!! Then I spoke to a another Muslim lady, She told me she is in charge of all the complaint & query’s. When I told her about the problem I was facing she was talking completely different language & when I asked about the Gymkhana membership at Khar & Goregaon she replied saying that this clubs are not activated yet, & it will take time, I asked he How long ? She said cant say few months but she said she was not sure. When I got little aggressive with her while questioning her, she told me that you don’t have to get so excited you have brought the package for only 40000/-.

I want to ask you, is 40000/- means nothing??? For me it means a lot of money…

I would like to state that I am not satisfied with the service render to me by your company, as the promise benefit, I feel cheated & looted… as whole lot of commitment given to me when selling your holiday package. I also come from a Retail back ground but we never give false commitment like this to our customer. Please do not try to convenience me for this as I would surely do not want to continue with this package were, even after paying so much money I could not take my wife to her desired destination & go through this hell of speaking to the people who does not understand anything about CUSTOMER RELATIONSHIP.

Thus I would like to request you for a refund of my payment… or I will have to take this matter up to the Consumer Court.

Awaiting for a favorable reply from you….

Regards,

Mohsin R. Shaikh.
Regional Manager

Egana India Pvt Ltd.
Dr.N.D.Vaidya (HUF)
1st Floor Tiecicon House
Mahalaxmi (W),
Mumbai -11.
Ph :[protected].
Fax :[protected].