[Resolved] Highland Holiday Homes — Cheated by Highland Holiday Homes Pvt. LTD
I was with my wife on Honeymoon at Goa,Colingute and I met Kokila Patel (Mobile no[protected].She invited me for the Celebration of his company and told me we have to spend one hour there and they will give us one water sport coupon and wine for my wife. They pick me and my wife from hotel on 3rd Feb and we go to their Office (Look Like Home).I met Mrs. Tanvi Reddy who saw me history and offers then Miss Natasha Singh came and told me I have to pay Rs.40000 thousand for 5 years membership and every year I will get 7 nights and 8 days holydays. I told them it is Economy for me but I can’t take decision right now I have to sit with my family and will take decision but they told me that I have promise that if I like this offer and if it is economy then I will buy this then why I am changing my words. They told me I am not Man of my Words then after Couple of Minutes she came with new offer Rs,10,000 for 1 year membership for 7 nights and 8 days holidays and they told me I don't have to pay anything after that except travelling expenses and if I have to use Other Utilities like Swimming pool, Jim ,Spa then I have to pay Rs.1000 for 4 persons in Affiliated hotels and Rs.650 on their Own Property .If I don't use it then I don't have to pay any extra charges rather than Membership fees that I had already paid. She told me I don’t have to pay Food Charges for 4 persons for this Holydays it is covered in the Membership fees. They have also compare this offers with "Country Club" and told me that they charge you for Utility and give us 20% on Food but we are providing you free of charge.
They also told me that they had Tie up with HDFC and other banks so they can convert membership fees in to 9 EMI's with no Interest which is not charged as EMI’s in my credit card statement as per discussion with HDFC Customer care so I have to pay full amount in Single Bill. They told me to take decision now otherwise it will be laps I feel this Offer Economic so I have sign the form without reading because I thought it is like formality.
I was shocked when I saw the Complaint on the internet while searching for Highland Holydays. So I called Kokila Patel on her Number and she told me I only have to pay Utility Charges when I am Using any Utilities but I told her that it is mention in the Terms that I have to Pay Compulsory Utility Charges and it was not mentioned in the Presentation with Tanvi Reddy and Natasha Singh then she told me she will call me when Miss Natasha Singh come to Office and till date I did not received any call from her and when I call on that numbers she did not Pickup and one day some Pick up Shouted on me and told me not to call on this Numbers again .
When call on Customer care Number it was not Picking up for 2 days and when I call Mumbai office numbers it was also not picking up. No one is Picking up my phones so whom should I talk regarding this. I don’t have any membership Number yet
Lie from High Land Holydays is Given Below:
1. No utility Charges will be charged if we not Use any Utility.
2. My Membership amount will be converted to 9 EMI’s.
3. There is no Food Charges for 3 meals (Breakfast, Lunch and Dinner) for 4 Person during Holydays at any Owned Property or Affiliated Property.
Yogesh D Patel
Please Help me in this case.
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Aug 13, 2020Complaint marked as Resolved
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