[Resolved] Hindustan Lever Ltd - Pure It Water Filter — Request for battery change | |
Have been requesting for changing the battery in the Pure - it water filter. The service engineer has been calling me for the last one week to say that he is coming in the evening to do the job. But the person doesnot turn up in the evening, with the result we need to wait for him at home. We now repent for having purchased this product of Hindustan Lever Limited, which has a very very bad service back-up team. This attitude of the engineer is totally ...totally frustating. I would like to inform that whosoever wants to buy this product of HLL, pls dont go by the company name. You will be buying peace if you dont venture to buy. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jun 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Neelam Lal, This is in continuation to our conversation and the concerns mentioned in your blog dated 11th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 11th Jun 2010 & replaced the Battery(LLB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Jul 01, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Miss. Meenu Shrestha, This is in continuation to our conversation and the concerns mentioned in your blog dated 25th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 29th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Aug 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. rajvinder kaur, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |
 269 Comments | |
Comments
Dear Mrs. Sangita SHUKLA,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
Dear Mr Kaustubh Jayant Kulkarni,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
Dear Arvind / Srijita Nandi / Ari,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
Dear RAJENDRA HATWAR,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
Dear Arun Kadam,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
I have also experienced enormous difficulties in getting after-sales service. Three complaints and I have given up. The lady receptionist would tell me (probably reading from a guide book), how important etc etc the call was, and then a service "executive" would "guarantee" that somebody would come to check within three working days. finally mit came down to "definitely the next day".
Perhaps, if enough people are interested we could think of a class-action suit against Hindusthan Lever. A major company like thia has no business to behave in this shoddy and disgraceful manner.
Perhaps, if enough people are interested we could think of a class-action suit against Hindusthan Lever. A major company like thia has no business to behave in this shoddy and disgraceful manner.
Ya this is right i also request from 21st oct but they not take any action on my request.
very casual response from HLL. So no further thought of bying their product.
Thanks a lot guys, i was in the verg of buying this water purtifier andnow that i have seen the real face of this company i nologer wish to buy one.thanks and keep it up.
yes i agree that hul dealers are not hearing the voice of consumers with regard to battery change. for the past four years ian facing the same problem in karaikudi town of sivaganga district of tamilnadu. every time they sue to tell in another two days we will supply but they never supply and i have to always to quarrel with them,
HLL- Pure it — Repeated reminders
HiWe have called the HLL call centre repeatedly for a tap to be repaired in the Pure IT water filter by HLL
Its sad that no one has come inspite of repeated complaints and reminders- Complaint No are as below"
S09/BLR/[protected]
C[protected]
Its more than 1month since we have given our complaint for just a simple repair of the tap of the pure it filter
Pls do help immediately.
Regards
Sumana
Dear Mr. S Suresh,
This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on GKB Dilivery.
We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.
We would apologies for the inconvenience caused to you.
Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.
We would also request you to confirm me regarding the resolution of your concern.
You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.
Rest assured of continued support always.
Regards,
Pureit Team
This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on GKB Dilivery.
We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.
We would apologies for the inconvenience caused to you.
Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.
We would also request you to confirm me regarding the resolution of your concern.
You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.
Rest assured of continued support always.
Regards,
Pureit Team
Dear Viswanathan Nachiappan,
This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Pureit.
We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.
We would apologies for the inconvenience caused to you.
Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.
We would also request you to confirm me regarding the resolution of your concern.
You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.
Rest assured of continued support always.
Regards,
Pureit Team.
This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Pureit.
We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.
We would apologies for the inconvenience caused to you.
Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.
We would also request you to confirm me regarding the resolution of your concern.
You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.
Rest assured of continued support always.
Regards,
Pureit Team.
Dear Mohd Sadique,
This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Pureit GKB Delivery.
We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.
We would apologies for the inconvenience caused to you.
Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.
We would also request you to confirm me regarding the resolution of your concern.
You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.
Rest assured of continued support always.
Regards,
Pureit Team
This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Pureit GKB Delivery.
We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.
We would apologies for the inconvenience caused to you.
Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.
We would also request you to confirm me regarding the resolution of your concern.
You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.
Rest assured of continued support always.
Regards,
Pureit Team
Dear Jitendra Pandey,
This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Pureit GKB Delivery.
We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.
We would apologies for the inconvenience caused to you.
Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.
We would also request you to confirm me regarding the resolution of your concern.
You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.
Rest assured of continued support always.
Regards,
Pureit Team
This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Pureit GKB Delivery.
We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.
We would apologies for the inconvenience caused to you.
Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.
We would also request you to confirm me regarding the resolution of your concern.
You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.
Rest assured of continued support always.
Regards,
Pureit Team
more datiles
I have bought 2 set of pureits frm value store at Varanasi.
in Aug-2009 and out of the two one of them is not working from day1 onwards and battery is exausted in 1 day only.
I approached the value store mutliple times but they faikled to address my conplaint.
Finally after a lot of run & wastage of time I lodged a complaint also at call centre with complaint number--C[protected].
TILL DATE NO RESPONSE AND NO VISIT.
HAVE TOTALLY FAILED THE BRAND IMAGE.
YOUR CLAIM OF RS 1CRORE IS TOTAL FLOP IF YOU CANT SERVICE CUSTOMERS.
I was promised a resolution in 24 hrs but till date no has turned up.
pls look into the issue.
regards
balwant singh
[protected]
in Aug-2009 and out of the two one of them is not working from day1 onwards and battery is exausted in 1 day only.
I approached the value store mutliple times but they faikled to address my conplaint.
Finally after a lot of run & wastage of time I lodged a complaint also at call centre with complaint number--C[protected].
TILL DATE NO RESPONSE AND NO VISIT.
HAVE TOTALLY FAILED THE BRAND IMAGE.
YOUR CLAIM OF RS 1CRORE IS TOTAL FLOP IF YOU CANT SERVICE CUSTOMERS.
I was promised a resolution in 24 hrs but till date no has turned up.
pls look into the issue.
regards
balwant singh
[protected]
our water tank is leakage
A P DUBEY
I-121, VIJAY VIHAR PH-II,
ROHINI SECT-4,
NEW DELHI
PH. [protected]
A P DUBEY
I-121, VIJAY VIHAR PH-II,
ROHINI SECT-4,
NEW DELHI
PH. [protected]
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team