[Resolved]  Hindustan Lever Ltd - Pure It Water Filter — Request for battery change

I also totally agree to this. It has been two weeks since I'm trying to get the battery replaced here in Panchkula(chandigarh), but the customer service is pathetic. I've been calling their Delhi office, punjab office, haryana office, but no positive response. Everytime I hear the bettery will be delivered in a day. I just want to throw this product out of my home.

Pure It — not change filter

on repeatly telling to change filter assy after battery life over, no body from ur customer care of tirunelveli is attening.this is how u promise before ur product sell.do needful.thanking u

I too have faced the same problem, what Mr. B.S Walia has faced. I too made 5 times call to the customer care and assurance of service with in 2-3 days was given by SR. EXECUTIVE, but not a single action has be taken place and due to Purit unhygenic water, every day we are facing stomach problem.
and now i would suggest each and every one of you to come forward and approach to consumer cell,
otherwise this same problem might happen to our near ones.

AND I WOULD LIKE TO REQUEST YOU PEOPLE NOT TO PURCHASE HINDUSTAN LEVER PRODUCT

thanks
ANJALI

Please provide me the phone no of your customer care dept. for chaqnging of battery.

Br

Dibash Das Gupta

Hindustan Lever Ltd/ Pure It — Replacement of Tape

Dear sir,

I have been using pure it since 15 months and its tape has broken. Since last one month I am complaining to customer care to replace it in Bangalore, however no one has turned up for replacement.

My complain No-C[protected]
Telephone No-[protected]
Qtr No- 615/6 7th camp
Air force campus Jalahalli East
Near gangama Circle
Bangalore-560014

Hoping propt redressal of complaint.

Regards

DK Thakur
Bangalore

Its more than eleven days, since I made the complaint for new taps, battery & set, black filter etc with a socalled free pump. I have been told it is Rs.385 and will be done in three working days. Nothing has been done till to-day, but I used to get answer, either in the moring, or evening or 24 hrs.
It is strange, that they can request, zonel office for the complint, but whereas they don't know, their immediate superior, or their name or mobile no. etc. They are highly cleaver to how would they can avoid. If it's available in the open market, let me do so instead of wasting my time & calls. They never allow me to die nor fulfil complaint. I am getting my Blood Pressure increase on every call to them and finally I have to choose the consumer Court.
with regards

vijayaragavan

I have called up hindustan pure helpline on 10/17/08 and placed a oder for my battery change and then they have taken my oder s08/blr[protected] executive name was called akelsh and they said me u will get in three working days then we said fine and we are waiting for it till 10/20/08, then i called up customer helpline and i spoke to yogesh he said sir u wil be geting call asap just w8 for tit. then after tow days one of executive calls me and ask my adress sir where ur address belongs so i person is on the way . then i have explained in detail . after 2hours back i called the same person then he reply me back and says me this address area dosnt come in my area and he keep the phone ..???????????????????/
this is the service hindustan pure gives to customers and fools the customers we are poor beggars dosent have ny option watt o do we have to still wait for you pepole.
then i called back customer care and i spoke to one of the executive and i said abt al this he said aim logding the complaint and we return back to asap.
till now we dont see any resopnse from u pepole?????????
and today 10/29/08 i called up helpline they says be simply just wait for 2more days bcoz our exectuioves are in off.
iam fadeup with your services .
and mis commucation problem from your pepole . in my billing address and delverly address my address is clearly mentioned and when we call customer hlepline u r customer care says me differnt address i dont know why your hell services ??????????????????
hope less services i ner seen in my life

Hi Nivaskumar,

Send ur pureit complaint on pureit.[protected]@unilever, it will help u to get resolved ur complaint, i had also done the same to get my battery replaced.

Hello Sir,

Request for battery change

my old number [protected]

new number [protected]

rajesh

I had changed the battery cartrige only once, and the service personell has done it in a satisfactory manner. The problem is with the cover of the battery life indicator panel, its holding plastic clip is corroding due to the presence of the chlorine tablet inside the cartridge. i asked him to replace it on Payment, then the service personell told me that he will replace it next time. Yesterday that panel fell down as a result of corrossion due to chroline tablet. Today I asked the daler point for that particular white clip, which will cost Rs.2 to Rs.5. He is saying that company is not supplying the clip and asked me to purchase the whole cover for Rs.42/-, then I contacted the company service phone numbers same is the result. Any way I will have to rethink for another 7 stage water filter for Rs.995/- from Pigeon.

hindustan lever water purifier — water purifier battery not changed

i am dinesh soni from kolkata... this co is the worst co in the field of water purifying machines... every time when we need to change the battery of the machine we are calling to the customer care of the co... but the customer care executive are not cultured, disgasting... they dont even talk to customers properly.. theyare not humble... and TOTALY unable to fulfill the requirement of the customer and to give the information about the product and the delivery date of the battery...
i've got the mobile no. of a higher level executive to complaint about the same but all in vain... even she did not talk to me properly..
i'll suggest every body not to purchase anyproduct of hindustan lever... you will suffer it for the life time...
dinesh soni
[protected]

yes, i agree that poor after sales service by hindustan unilever

poor performance by a big multi national company

it makes no trust on hindustan unilever products.

i got this equipment as gift from company, whenever i call over phone, reply from HINDUSTAN UNILEVER, it will be delivered within 3 days from Sept 2008 onwards

I will not recommend this product to any person in future

very very shame

balaji
[protected]

I want to change the battery for HLL pure it, im from coimbatore, tamilnadu.Can you please tell me the contact here.

I never expected it from a company of this calibre to play this dirty trick to hike the already high price of the battery kit.
It is humiliating that we have to go and beg them for changing the battery kit. and, they in return give an answer like an answering machine. Let's all collectively sue them and claim to take their machine back and pay us the cost of the machine sans battery kit. Let's take initiative asap...

We must teach them that consumers cannot be taken for granted

Best Regards

Thank You

Nazim

HINDUSTAN LEVER LTD ., PURE IT — NON-DELIVERY OF SPARE KIT

I have booked the kit for replacement personally entering in their register as their phonelines were not working . This has happened on 3rd Novemeber 2008. The person has promised me to deliver by same date . But unfortunately till date they have not delivered . I am surprised to see such a long list of complaints on poor after sales service. Then why they are not improving the same. When they deliver the kit ? . Is there a better way to complain to them. Please help. It is purely waste of time and resources . If they cannot meet the demand, they should declare in public that they are incompetent and hand over to third party for the service part of it.

Hindustan Lever ltd. -- Battery for Pureit — No service

I have booked my order for battery on 01.11.2008. The same is not delivered till date(20.11.2008). Now the battery is fully "RED" & now any illness in my family due to waterborn bacteria, it will on A/c of HLL. I await feedback from the Co.

Mrs. Sangita SHUKLA
Chennai.
ID No. --- [protected]

I strongly recomend every one not to buy this product, since it has a very very worst service back up team as well they never give response to the calls, always they have one word that the service guy will come, if we say that we want to buy your product i dont know from where they will have so many people to call us and approach us to show the demo. Selling product is a big deal but selling brand name is not so tuff, i think hindustan lever is spoiling its name by having such a worst service back up team.Making the customer fully satisfied is by providing them a good service after the sales.
Its two months passed i have been complaining that the batteries to be replaced to my Two purits..but Hindustan lever has to purify their service team first then look for the sales.i would have been happy if i would have bought a local or a chinese brand rather buying this product.

Hindustan Lever ltd/ Pure It Water Filter — Water Leakage form battery

Since Last one month i am repeatedly complining the problem to your Dombivli Dealer
Every alternate day somebody pick up the phone and camly ask the caller name and transfert the phone to other person every time, the other person ask who is calling what is your complaint and adress and tells that tomarrow we will send some body. But after one month also that tomarrow never come till date.
I hve talked to Mr.Kailash Tel No.[protected] and Mr. Shailesh Tel No.[protected].

Is your staff not maintaining daily complaint records ?
Every alternate day i have to give my address?

I request you to Plese work on your worst after sales service

a bad product with worst service.
i ordered spares 2 month back but they r charging 590 rs. for a simple chamber of a complete product which has a total value of 1800.
but still i m waiting for my chamber but till now i haven't received any chamber yet.
plz plz
dont buy dis product any more plz plz

i need one hindustan waterpurifier right now, i don't ur number so plz contact me this my no [protected]