Show menu
Ask a Question FAQ Sign in

[Resolved]  Hindustan Lever Pure It Water Purifier — bad service of the company

I am chandra sekhar, bought pure it water purifier in the month of January 2008. For battery replacement i placed request so many times by calling this number [protected]. But I haven't get any response from any of the person. I was really vexed up by placing my requests i.e 27th(May), 2th, 6th, 10th june.I haven'tgt the battery replacements. This shows your attitude towards your customers. I will inform all my collegues and advice him not to by hindustan lever pure it water purifier.
Customer ID [protected]
mobile [protected]
Complaint marked as Resolved Aug 14, 2020
Complaint comments  22 CommentsShareTweet

Comments

u r correct Chandra shekar, . All these fellows do the same.
i am Ramesh Boovendiran, bought pure it water purifier in the when they introduced in chennai. For battery replacement & Change TAP i placed request so many times From June First Week of 2008. But I haven't get any response from any of the person. I was really vexed up by placing my requests. I haven'tgt the battery replacements. This shows your attitude towards your customers. I will inform all my collegues and advice him not to by hindustan lever pure it water purifier.

Customer ID[protected]
mobile [protected]
i am planning to purchase in salem...Do u guys know how is it in salem...or should i go with other service provider ?

- Prabu
last 10 days i called to pureit service .but they didnt respond it. really very very worst service .
This Company and its dealers are so irresponsible that once you purchase a purifier you feel that you have purchased a truble in shape of this as I am suffering very much after purchasing a water purifier. I purchased a purifier in March. I called to dealer many times and parsonally met him to change the battery/ kit and also complained in call center but there is no response so far. ( Yogesh/Hemendra - [protected] customer ID- [protected] )
This Company and its dealers are so irresponsible that once you purchase a purifier you feel that you have purchased a truble in shape of this as I am suffering very much after purchasing a water purifier. I purchased a purifier in March. I called to dealer many times and parsonally met him to change the battery/ kit and also complained in call center but there is no response so far. ( Yogesh/Hemendra - [protected] customer ID- [protected] )
i bougt purit arround jan 2007 many times battery has been replaced on its expiry, now the problem is i ve noticed rusty kind of formation in purified water, i dont know wether it is safer to consume the water or not, but i m planing to send sample to lab, about coustemer care of this product they r least botherd to listen customers difficuilties,
I have LONCH A COMPLAINT FOR CHANGING THE BATTERY. BUT IAM facing regularly falls commitment from the call center EXECUTIVE NAMES AS FOLLOWS.
MR.KANNAN / MR.DAVID

my complaint number is S08 / CHN[protected]

And i want to know the solution for this type of quaries.

pls revert for this matter.

regards,

S.Vidyasankar
[protected]
last 10 days i called to pureit service .but they didnt respond it. really very very worst service . i suggest don't buy Hindustan lever's pure.
i have called many times to [protected] but there is no respones
i want to change the batterty of water purifier. give a solution to this problem.
s08(akp[protected]) I gave order for battery kil they telling distance is More come and collect the Kit and now they told Battary kit 300 and filter is 30 Rs now they say 300 + 15 + %0 Rs
15 Rs delevery and 50 for Filter. Is it true or they telling me only i Dont Know

Regards
rao
if so many customers are dissatisfied why don, t you provide proper service?
Hi Agree.
It is about 10 days and 7 calls since I have registered for a battery replacement but not received any till date.

All call center people provide in correct info.
Does anyone the area sales manager's cell phone #?
Ganesh
i am also searching for the water purifier battery kit .. .
still so many places they are selling it out the pure it... only the new product ... but not the battery kit. To re-use water purifier.. its just ment for use and keep as show without water... it is purely kept as pure it...
i got the pure it water filter of hindustan lever. though there is no problem in its functioning but i have got a very bad experience in after sales service. i have requested more than ten times to replace the water filter to the service units, they do commit that they will do it, but no body attends/replaces it. At the time of purchase, companies promise a lot, but once the deal is over they forgot that they have to exist in the market. i have never found such an irresponsible attitude of the service providers. if my filter is not replaced how can i use it safely. moreover, it would give chance for people like to canvas against your product and this can be exploited by your competititors. hope the company takes some steps towards correction.
Without a service how can the HLL expect people to use the product.
Either u Please stop manufacturing this product.or the suffered fellows will do that thru court.

WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE WORST SERVICE
i have never seenN.

AQUA GAURD IS FOR BETTER EVEN IT IS COSTLY THEN PURE IT.
Dear Chandra Sekhar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team
Dear Mr. K.s.sugitha,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Dear Ravi / Prabu / Murali Shrian,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Dear Mr Arut,


This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    74%
    Complaints
    1278
    Pending
    0
    Resolved
    941
    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099