[Resolved] Hindustan Lever Pureit — The Battery replacement

 
44 Reviews
India
 Jagadish
The interest shown in advertising and promoting the product is not fulfilled in replacement of consumables needed for running the filter.
The company is flooded with a bunch of irresponsible, undedicated team of workers.
I have informed to replace the battery and the filters etc on 29th of May 2008.As of today that is 10 th June its still undone.
I have spent more than Rs100/- towards telephone calls talking to all toms dicks &Harries who commit it will be done by this evening sir.Please excuse us for the inconvenience, etc'

Had our consumer forums are strong we can curtails this type of attitude .
I will sue this idiotic Marketing guys.
In case my family members and me get any water bound diseases I will sue in consumer forum.
Now I will tell my known persons the problems with this head weighted company executives&money to be spent on telephone calls.
Complaint marked as Resolved 
Verified Support
PureIT / Hindustan Unilever Customer Care's response, May 31, 2010
Dear Mr.Shivanand,

This is in continuation to our conversation and the concerns mentioned in your blog dated 19th May 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 20th May 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Complaint comments  43 Comments     Updated: Share0Tweet0

Comments

hindustan lever pureit — VERY BAD TO DEMO ETC

I HAD AS PER THE SYSTEM IN THE NET CALLED UP THE KOLKATA CALL CENTRE NO FOR DEMO AND PURCHASE OF IT LAST WEEK, SOME PERSON PICKED UP THE CALL TOOK DOWN MY ADDRESS AND PHONE NO AND TOLD ME THAT IT WILL BE DONE TMRW AFTER 2DAYS I AGAIN CALLED UP AND THIS TIME A LADY PICKED UP AND AFTER SEEING MY NAME LOGGED IN THE SYSTEM APOLOGISED AND SAID THAT DEMO WILL BE DONE ASAP.TODAY I GOT A CALL FROM THIS NO [protected] IN GUWAHATI THAT THEIR WAS NO STOCKS AND DEMO WILL BE DONE TODAY, ASKED TO COME AT 12.30 IN THE AFTERNOON BUT NO ONE TURNED UP.

IT IS VERY UNBECOMING OF A CORPORATE LIKE HLL TO TAKE PEOPLE FOR A RIDE, I TOOK LEAVE SO THAT THE SAME CAN BE PURCHASED AND COULD WATCH THE DEMO.

IF THIS IS THE WAY BEFORE PURCHASE THEN ?????????????

AMITABH HAZARIKA
GUWAHATI, ASSAM
[protected]

Pureit(Hindustan Lever) — Inefficient service

On the persuation of the above company's reps we bought a Pureit water purifier. They professed that they would give any service within 24 hours, on a call from us. I ordered a germ killing battery kit on the 9th June 2008, but till date they have not supplied it. Many phone calls were made, they say, they will supply it today itself. This morning also I made a call to their office and they said they would supply today.

Can I file a case against this company in Consumer form due to their inefficient service and negligence and asking for compensation for the mental agony and tension we passed through these days. I will be helped if you could provide me the address of the comsumer where I could submit my complaint.

Thanks a lot.
I totally agree with this
The company is flooded with a bunch of irresponsible, undedicated team of workers.
I want to purchase the product have asked for a free home demo on Thu i.e 5th June 2008 . I am contacting the call centre almost daily and they reply back saying that we are sorry for the inconvenience and the sales representative will contact you soon, but till today no one has even cared to call me. It seems that the company is not taking it seriously and do not want to sell their product or they do not have sufficient Stock.
If anyone could let the Sales Mangers Know about the inefficiency of the sales executives it will help to maintain the goodwill of the company
they such a useless team in chennai i have gave a call before a moth for replacing of batteries and gave 4 calls each week but still they say we replace the batteries within next 3 working days . still i haven't received a battery from pure it .they service truly stinks. they put up stalls in streets advertising their product but their service is still bad.
I would like to get a job in your company.
I totally agree with the views expressed against pure it.
for the battery refill we have to call hundred times. but no response. They make us to go to pillar to post.
but what is the purpose of these mails.
we have to drive them out from the city corners when they demonstrate their product.
the tap is so bad that it came out within a day.
Go and see the pure it. you can see a improvised wooden stick hooked on to the tap - everywhere.
what is the hindustan lever officers are doing?
s nagarajan
same compliant as battery is not avilable in bangalore itself. i thout of purchasing one for my rooral home but now i do not want to.
boss the pue it service sucks simply i have tried the sales representative number 100 times but I am unfortunate to have contact with him, actually i want to replace my battery but don know from where i cud have this, I live in Meerut U.P SORRY TO SAY PURE IT GUYS UR SERVICE IS TOO BAD I DONT KNOW HOW THE COMPANY LIKE HLL CAN DO THIS TO CUSTOMER IN THIS PERIOD OF CUSTOMER ORIENTED SCENARIO.
i want to change the battery of pure it but i donot know my customer id thats why customer care donot want to help me and also my local dealer. plese tell me how can i change the battery. i m living in nadia district at ranaght.
Same problem related to battery replacement. After continious followup still I also not received new battery very very poor support from pureit
I went to Kukatpally, Hyderabad, A.P branch on 18 Apr 09 to get a battery kit of type 3 water filter, and found that the kit was not available. The guy called up somebody and gave my no promising that the battery kit would be delivered on 20 Apr 09. It is not delivered finally I called up the toll free no and lodged a complaint on 22 Apr 09, no is C[protected] and its not yet delivered. I found cheated by taking your water filter. The services are very poor. I am going to cunsumer court regarding the delay in sending the battery kits. My kid fell dangerously ill due to the water to which your battery kit expired and new one could not be replaced in time due to your negligence. This is my promise to take compensation from your company.
My experiences are also same. Every time I called Customer Care there x, y & Z picks up the phone after keeping you on waiting for 5-6 Min. Every time they provided me one registration No with a commitment that the KIT will be delivered within 3 working days but unfortunately those 3 days never came. I waited till 15 days & then I got one contact person no from my friend. That person replaced the KIT. The CUSTOMER CARE CELL IS A BUNCH OF JOKERS & CO. IS MAKING MONEY SHOWING THE CIRCUS IN THE ELECTRONIC MEDIA.
I should advice people not to BELIVE on the PROPOGANDA BY THE CO. else they will suffer like me for after sales.
Irresponsible Customer Care Monkeys sitting on computers and xxxxing the company's golden business opportunities. Not bothered for client’s health at all. This is something very very serious.

I have to make so many phone calls & beg to get battery Kit from 4th May 09 till date but could not get one.

ID [protected]
C.No: S09/MUM[protected]/5/09),[protected]
& S09/MUM 1469/[protected]/6/09)

If management throws out 50% manpower, they can reduce 25% product cost & make double profit too.

SUN BATTERY & ELECTRONICS — Replaced the product

On 23.6.09, we went to buy an air cooler, Sun Battery & electronic showed us a product which of Fan cooler(Delhi made) but the product was not ok, so they told us in the evening they wil send a fresh one.
11 at night they had sent the Fan cooler which was the same one they showed us and told that it was not ok.This is cheeting for me. thank you.
I want to change the battery of pure it but i don't know my customer id thats why customer care don't want to help me and also my local dealer. please tell me how can i change the battery. i m living in Ghitorni, M.G.Road, New Delhi.

You send me mobile no. of your local dealer.

Pls taken the action.


Ankit Kumar

HLL WATER PURIT — BATTERY EXPIRED

BATTERY EXPIRED PLEASE CHANGE IT IMMEDIATLY MY ADDRESS AND PHONE NO.

M.S.MANIEVANNA
313, 3RD BLOCK, MUGAPPAIR WEST CHENNAI
MOBILE NO.[protected]

hindustan lever pureit — delay of battery replacement

I orderd for hindustan lever pureit battery kit and wire mesh on 10th August.Till 25 th August they never replaced my battery.I am calling customer care regularly simply they gave me reason customer unavailable but service person never contacted me.My customer id is [protected].Each time while ordering for replacement same problem continued not even me my neighbours are also facing the same.Please give delivery as soon as we place order.
Hello,
Good day!
I have obtained your name and address/ contact information from the Internet.I find that you deal with the Mesh.
I am glad to tell you that this is Lisha, from Shijiazhuang City Jilianxincheng Industry & Trading Co., Ltd.
We are the manufacturer and exporter of the wire and wire mesh.
We have made the wire and wire mesh for more than ten years.
We get so many experiences in exporting.
We know what kinds of the quality the buyer from different countries need.
I can provide the goods as following,
Chain Link Fence & Fencing
Farm Fence
Welded Mesh
Stainless steel wire mesh
Fence post
Barbed Wire and Concertina
Hexagonal Mesh
Expanded Metal
Perforated Metal
All kinds of wire
(The material can be Iron Wire, Black Annealed Wire, Stainless Steel Wire, Galvanized&Hot Dipped Galvanized Wire)
If you have the needs of any products I provide. Please don't hesitate to contact me,
I will send the most competitive price to you.
In order to make our communication more convenient and faster, could you please add my MSN message / Skype into your list?
MSN Message:[protected]@hotmail.com
Skype: lishajiao
Hope we will have a nice talking on MSN Message / Skype.
Thanks for your kind cooperation in advance.
Your kindly reply I will be highly appricated.
Thanks & Best Regards,
Lisha
Sales Manager
Email: [protected]@gmail.com
Tel:[protected]
Fax:[protected]
Website: www.forwardmesh.com
Dear Ankit Kumar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
I'd purchased a Pureit 10 days back. Believe it or not, a lady had come to our place the very next day. She'd explained everything very carefully and listened to all queries from my mom and my wife. My wife had some problems regarding handling it the other day, since water was flowing out of the system. She'd called at the local CSR unit at Baghajatin, Kolkata. Again, a gentleman had visited our place sooner than our expectation. Now, we don't have any problems and we're drinking clear & safe water each day.

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    Hindustan Lever Pureit - The Battery replacement