[Resolved] Hindustan Lever Pureit — The Battery replacement | |
The interest shown in advertising and promoting the product is not fulfilled in replacement of consumables needed for running the filter. The company is flooded with a bunch of irresponsible, undedicated team of workers. I have informed to replace the battery and the filters etc on 29th of May 2008.As of today that is 10 th June its still undone. I have spent more than Rs100/- towards telephone calls talking to all toms dicks &Harries who commit it will be done by this evening sir.Please excuse us for the inconvenience, etc' Had our consumer forums are strong we can curtails this type of attitude . I will sue this idiotic Marketing guys. In case my family members and me get any water bound diseases I will sue in consumer forum. Now I will tell my known persons the problems with this head weighted company executives&money to be spent on telephone calls. Was this information helpful? | |
Complaint marked as Resolved
Verified Support May 31, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Shivanand, This is in continuation to our conversation and the concerns mentioned in your blog dated 19th May 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 20th May 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |
 43 Comments | |
Comments
I absolutely agree with you.
This is got to be the worst service ever!! i am yet to get a microfibre replacement for my pureit. i simply cannot believe HLL -- a company i thought had high standards actually turned the whole process into one big joke - be it sales, or after sales or customer care - the worst ever!! and pureit team, i did post a complaint even in the addresses mentioned. no reponse. i thought of recommending it to my friends when i first bought it, now i wouldnt even DREAM of it.
Vidya - [protected].
Vidya - [protected].
worst service ever! I want to get my battery replaced but they keep asking me for some serial number. Which coincidentally is written on a sticker at the base and has long since faded out. and now without the all precious serial number they REFUSE to REPLACE the battery even though the damn product couldn't have come from anywhere but their company! what the hell? is there a large black market for water filters that they absolutely NEED a serial number before replacing the filter battery??? I'm staying away from these [censored]s and ALL their products in the future!!!
Dear Mr. A.k.divakar,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
Dear Mr Sanjeev,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
Dear Mr. Subhasmita Majumdar,
This is with reference to your comment on this website and the concern you have with the Pureit.
At the outset would apologies for the inconvenience caused to you due to servicing you from our end.
We are keen to have your concern addressed immediately.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the Pureit.
At the outset would apologies for the inconvenience caused to you due to servicing you from our end.
We are keen to have your concern addressed immediately.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
Dear MR. Agha Sher Ali [,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
non delivery of gkb- even after 10 days of placing order calling customer care daily and each time waiting for 10-15 mins to get in touch with water expert and conveying my difficulty as i have small kids in my home. i wasted almost 200/- Rupees calling these people but their careless attitude towards providing quality service to customers is shameful. dont give promises which u cannot keep. keeping in mind ur service i will never recommend my friends and family ur product. your service is pathetic, disgraceful and ur company is not worth to exist in the market.
G.ANAND
[protected]
G.ANAND
[protected]
hindustan lever pureit — Abnormal Delay in Serving
I have a complaint against the company for not servicing the cleint. I have booked battery kit on 11th May 2010 but till date (20/05/2010) there is no sign of deliverining the battery kit. I am put into trouble becuase of delay in delivery of product. I am forced to purchase water for drinign on daily basis. Further to this I have registetred a complaint on 16th May, 18th May and 20th May 2010 and pleased for supply. Everytime I call up call center, I receive a ready made answer, that complaint will be elevated to higher authorities and you will be serviced within 48 hrs. God knows when I am going to get serviced. I am planning to visit consumer forum and as well publish it in media about the bad service by hindusthan liver.Shivanand Aparaj
[protected]
I STYRONGLY AGREE
this product is , this is such a big companysuch kind of irresponsobility is not expected from it. from last 1 month we are asking the agent of hindustan liver pure it to please replace the battery of our demo but no reply nothing is coming from their side. every time the say sorry, apoligies for there delay in rendering service on time but such a irresponsible people they are shame on them...
Yes ...I agree this comment since I'm facing the similar water filter mesh problem for the past one month and these call center peoples are always tell some lame excuses to escape at that moment. Later wards whenever we recall them they start from day one's history. It makes too much of irritation to recommend these brands to others.
A Highly irritated pure it customer
K.S.Raja Saravanan
A Highly irritated pure it customer
K.S.Raja Saravanan
Hindustan Lever — battery change
I bought a Pure It about four months back. Battery of the said Pure It got finished. Battery is a main part in this product as if battery gets finished then the filtering gets stopped and nothing happened. I ordered for the battery about a week back and on daily basis I am following with the company. Every time I am getting reply that I will recieve the battery today but nothing happens. When this company sold the product, their reprentative came to my home for giving demo in 2 hours and now nothing is moving. My order number for the battery is S10/DLI[protected]. My family is drinking water without filtering and it may casue health problem. I do not why companies sell this type of products for which they do not have customer support system.I hope that with this complaint something will happen in Hindustan Unilever and they will act upon it.
hindustan lever pureit — Horrible Customer Service
I have ordered a Germ Kill Battery for the Rs 2000 Model on 6/10/2010 with Detail S10/APY[protected]. On 07/10/2010 I received a message to my Mobile [protected] that Delivery of your order done. As delivery was not done I sent a Reply message "GKB 0" as stated in the message. Since no response I complained on 12/10/2010 to the representative on phone & Complaint Nbr was C[protected]. On 13/10/2010 again I received message "Complaint C[protected] has been attended". As nothing is delivered, Again I complained on 13/10/10 & a new nbr C[protected] is given . Again I received message on 14/10/2010 "Complaint C[protected] has been attended".They are trying to fool the Customer. Even after a week it is not delivered & nobody is contacting me. Every time when I call the nbr "[protected]" I am loosing around Rs 10 on phone call too. Their automated phone reply will take ur time & some one pleasently welcome u by "Good Morning, Shubh dhin etc" & will promise to deliver in 24 hrs. Their after sale Service is "VERY HORRIBLE". I am still waiting for the delivery... THE FUNNIEST THING IS... AFTER SENDING FALSE MESSAGES TO MOBILE & WITHOUT DELIVERING THE PRODUCT THEY ARE ASKING US TO SEND FEEDBACK ABOUT THEIR SERVICE !!!!!!!!!!!
Binu S Pillai
[protected]
Finally after complaining through this site & also in Pureit wesite, it worked. Today, ie on 19/10/2010 by 11.00 AM the technician came to my house & replaced the Battery kit etc. ( My order date was 06/10/2010). It took 2 weeks !!! Also money is lost when calling their customer service number which is supposed to be Toll Free. Thanks to Preit team
can somone give me cell no. of any executive or officer, who can answer my query
sir i am bhupinder singh from amritsar, punjab. i want to replace my bettery kit. but as usal i don't know about my cust, id.
sir my questoin is that why your company not provided bettry kit in distributor office.
and our city districutor change their office. pls also give my our distributor or company showroom address(Amritsar) for futther inqury.
regards
Bhupinder Singh
[protected]
sir my questoin is that why your company not provided bettry kit in distributor office.
and our city districutor change their office. pls also give my our distributor or company showroom address(Amritsar) for futther inqury.
regards
Bhupinder Singh
[protected]
we hav not come across the worst servies like this...
we thought hindustan lever was a reputed company...
we hav requested for replacement of filter months back but still we r awaitn
i hav my own doubt with this type of service how long hindustan lever exists in the market
atleast now we hope the management considers this as a serious complaint an take immediate action...
regards
Gopal
we thought hindustan lever was a reputed company...
we hav requested for replacement of filter months back but still we r awaitn
i hav my own doubt with this type of service how long hindustan lever exists in the market
atleast now we hope the management considers this as a serious complaint an take immediate action...
regards
Gopal
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
there gave me my order no.2250L. they told my with in 72 hours we change the battery.
but untill now not a single person is not responsing my call.