[Resolved]  hindustan pureit in hyderabad — replacement of battery

I would like to know the Pureit Batteries stores address across Hyderabad

I have logged complaint with Pureit Mumbai and then Pureit Hyderabad helpline service 3 weeks ago to get the battery replacement for their Pureit water purifier product but till now there is no response. We have been calling their toll free number, customer care number.We are given request numbers but when we call the next time and providing the request no it will be logged against the name of other customers and my mobile number will be the same.
Today again i have logged a new complaint requesting for the same the same thing happened.

What is the problem with this company or service.Is this the service they are providing to the customers?
The service should be satisfied by the customers. If the same thing happens then no one will buy the product and it will vanish in no time.

Plz try to respond.The products future depends upon the demand and customers satisfaction.

We bought one pure it one week ago, water is coming out (leakage) from the bottom chamber, logged three complaints with toll free number, No service response from them. This is I think pathetic company for service. they are making profits on sale and least burther about service. My comment on this is " dont buy any body this product in feature".

Dont buy this product.

This is the second time i am unable to receive the battery on time (after 10 days of my order) and several complaints has been lodged. The customer care will not do anything only they will give false promises to customers.

So dont buy this product.

I have requested for battery kit in Hyderabad on 31st Oct 09 and received an sms stating that with 72 hrs executive will change the kit but not replaced till 10th Nov 09. Again I made a call and requested for immediate change and received an sms as usual. After 72 hrs I called up on 12th Nov Morning and spoke to Accessories Manager (Mob No. [protected]) and confirmed that battery will be delivered today. In evening I called up and received a reply that today is not possible and I asked to connect branch head and got a response that he is not available and you will get a call tomorrow morning (13th Nov 09) by 11 O'clock. But now 2 pm I could not get any call from them and again I called them about the status. Now he is stating that tomorrow it will be delivered. We have been calling their toll free number, customer care number.We are given request numbers but no action.

What is the problem with this company or service. Is this the service they are providing to the customers?

The service should be satisfied by the customers. If the same thing happens then no one will buy the product and it will vanish in no time.

Plz try to respond.The products future depends upon the demand and customers satisfaction

I would strongly recommend not to buy this pureit product and this guys will not bother to service the customer once the device gets sold. I have faced an worst experience for which when i have contacted the customer care for battery replacement they have committed the SLA of 48 hours for replacement but i was continuously following up with them on 5 escalation complaints are raised from past 12 days still this fellows doesn't show any seriousness on customer complaints and they are least bothered to service the customer.
I have the complaints numbers with[protected]- 785873.which were raised.

I would strongly suggest the buyers not to go for this pureit product.

we need battery

Battery is not working and nobody is responding to calls on helpline.

Please advise me how to get replace the Battery

i want to replace my battery but whenever i call to the pure it helpline no there is no response and the no is all ways busy so i request to the pure it to take some action towards my problem as soon as possible
my pure it id is:msm[protected]

Hello Pureit Team,

I request you to please replace the Battery Kit at the earliest, I am trying to call the Pureit National Helpline Number[protected] and I'm put on hold for a long time to talk to a representative to place an order.


My Contact number is +[protected].

Waiting for your action at the earliest.

--
Best Regards,
Girish HS

The service responce is very bad at Bangalore. The executive for battery kit goes on telling ---coming within 2 hrs, coming within half an hour, within 10 minutes etc etc. ----When turned up he says brought new model kit next day Sunday hence coming Monday Never turned up on Monday. On Tuesdays he says cmae but house locked up - dont care to make a call before coming. Does he expect all customers to wait until he arrives at and pleasure and without calling ????

i think the ppl who are workng in dis r worst...
bcz dey r not responding ...

Hi,

I am trying to contact help line regarding Battery is not working and nobody is responding to calls on helpline. Please send your Executive to change the Battery to the below mention address.

G.Pradeep Kumar
S/o G.Gnaneshwar
H.No 3-1-472, Patola gate,
Nimboliadda, Kachiguda,
Hyderabad-500027
Andhra Pradesh
Contact No:[protected]
Mobile No: [protected]

Hi,

I'm trying to contact helpline regarding battery replacement..its almost 15days, nobody is responding. I have put on hold for more than 20min on line, but no one attended my call.. I need immediate repalcement of battery. Is selling the product is enough..If service is bad, no one will suggest this product to others.Customer satisfaction is important.Respect and respond to customers.

MyContact details:
V.BalaKrishna
H.NO:13-42, Srinivas Nagar Colony,
Ramachandrapuram,
near 5 temples
Hyderabad,
Andhra Pradesh.
Mobile No: [protected]

Hello Pure-it Team,

I request you to please replace the Battery Kit at the earliest. I got compalint nos so many time, ring to many persons but not able to get soluation.

Since last one year pure it is stop to working. Pls replace it.

My Contact number is +91 [protected].

Waiting for your action at the earliest.

--
Best Regards,
Dr J K Nigam
194/303 Blajee Residency
Secretriate colony, Pupalguda
Hyderabad- 500089

The Hindustan Lever Pure IT is the worst form of water purification I have ever encountered. I purchased it on 27th May 2010 & on 10th June the product is having auto switch off if battery finishes. only using 13 days & if battery finishes. I’m single using person .I logged a complaint on 12th June 2010 I requested battery replacement Many time, every time they told our executive will attend you, there is Mr.Divender, who is taking care all of these complaint every day I called him & every day he said my executive will visit your place next day .Today is 1st of July, not a single person visit to us. Now it’s 21 days passed no one is come to replace the battery kit. Mr.Divender is now not picking my phone also.
Now it is useless at all. After spending money we feel we are cheated by the company.
We do not understand what we should do with this product.
Moreover I think battery cost is very high, in comparison with other batteries.

Tahzeeb Ansari
New Delhi
India
[protected]

my name is naveen
i want pure it battery
we r sending mes in rajahmundry (andhrapradesh)
my adress
k.naveen kumar
door no:29-14-10
devichowck
near andhrabank
lakshmivarapupetha
rajahmundry
east godavari dist
pin code 533101
phone number :[protected]
cell no:- [protected]

hi,
this is giri, my mobile no. [protected],
my pure it, repair,
my address
Flat no.302, saichandra apts,
o.u. campus road, vidyanagar,
hyderabad

[protected] This is the pure it contact number u can contact them and get the purit bataries and appliences reg purit

[protected] is purit contact number u can call them and get the purit appliences.