[Resolved]  Hindustan Times Newspaper — Not provided coupons after renewal for 1 year

Address:

Thane, Maharashtra

Hi,

I have been a subscriber of Hindustan Times English Newspaper in Mumbai ever since it was launched in Mumbai few years back. I had opted for their Annual Scheme @Rs. 199 offer when their Executive had visited me at my office and thereafter their executive visits me at home to collect the cheque for renewal. However, though I have renewed the same in Nov'11 and the cheque amount has been debited from my Bank Account in mid-Nov'11, I am yet to receive the subscription coupons which I am supposed to present to their vendor every month. I had the same experience last year as well when after considerable follow-up with their Subscription Dept I managed to get the coupons delivered to me by courier. This year they claim to have sent the coupons to me in Dec'11 but seems the courier agency tied-up by HT Media Ltd. has given a feedback to them that customer not available at premises. I have repeatedly assured HT's Subscription Dept that there's always someone at home from my family, so no one has visited me regarding this issue. However, I have been just following-up with them for over 2 months without any satisfactory response from them as yet. Hence, I hope someone from their offices reads this and looks into the matter. I would advise readers not to opt for the Hindustan Times's special offers like I did, if they wish to avoid the ordeal I am going through.

Regards,

Ramesh