[Resolved]  Hindustan Unilever Limited/pureit Marvella Ro — Resolve Pure It Water Water Purifier Problem

Pureit (Hindustan Unilever Ltd) — Malfunctioing of Pureit

A water filter supllied by Hindustan Lever named Pureit during Jan2009 has become out of order. there is no proper response for complaints.I am fade up with calling up service persons & no response. The office also have been shifted from Jamshedour whereas in website the old address has been posted till now.Such kind of poor after sales service is not aniticipated from a comany like HUL. Anyway from January 2009 it ran well for 3 months but then after the first battery kit replacement it again gave problem in April 2009. This is simply miserable & this time I found the water is totally red in the below chamber of pureit.Ultimately I have purchased Aquaguard from Eureka Forbes in the month of May 2009.Investing on pureit is not at all worthwhile & HUL management should focus on this type of customer dissatisfaction.

Yes, My daughter in law also purchased the puriet in the month ofJan 17, 2009 vide customer Id No. -[protected]. I and my daughter both complained to change the germ kill battery kit on[protected]. but today all my efforts are all invain. So the management see how to satisfy the customer.

Hindustan unilever Marvella — water overflowing

Dear Sir,
The water is overflowing from my Pureit Marvella Water puurifier, its just two Months old.
I have registered the complaint No C[protected], &
C[protected], we Receive SMS from the Service centre Each time Saying your Complaint Has been
Attended , When no technecian has visited my
residence, Each time we call the Service centre
they are appologetic , and repeat the same.
Kindly let me know what is the solution to this,
Hope the company will mend thier way of working
Without causing difficulties to the customers.

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Hi,

I am from chennai. If i would rate PureIT marvello RO product my rating is always zero. In a span of 3 months the RO unit drum got cracked 4 times. Getting the Service people for fixing the problem is a pain which requires many follow up. I would not recommend any one to buy this scrap product. Product & Service is worst in the Industry. Believe it or i am experiencing it.

Thanks
Manashir

Hi,

i purcheased marvella ro 2012 still i am phase the problems so many issues with marvella ro like it own product only purchage if any replacement it is not compatiable product so company also is not given price high end rate i never seen the rate if compare with other product. waste product number 1.so don't purchage the product is my suggestion.if any one purchage you can spend more money and getting more isseues.


don't purchage
waste
waste
waste
waste
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-
waste

for this also give to rating -(minus)*****

Product is not gud
Its very expensive
Always there are repairs in machine
Repair charges are also very high
For minute repair also charges are very high
So please think 100 times before buying it
In last 2 years i hv suffered alot
Finally i hv thrown the product out
So please think before buying
Dirty and daba product