[Resolved] Hindustan Unilever Pure It — Battery not yet changed
I had ordered for a battery replacement for the purit water filter on 7th Aug, 2008 and till date I have not received any replacement. I have been calling the helpline 9230 500 500 / 080-41486785 every day and I get the assurance of it being delivered everyday, but?? I am really sorry to say that the service is one of the worst and 3rd rated, people handling the service don’t know how to talk nor they know what customer service is.
I thought HLL would do a better service since it is an Indian brand, but it is killing.
If you cannot deliver the battery, what is the point in having the water filter? I will be going to the consumer court to claim my money back for the in-efficient service you people have delivered.
At least you guys should have called me and given me a time frame / delivery date, but every day there is a promise which is never kept.
I will ensure that none of my friends nor will my employees buy this product.
1600 Rs is a small price for HLL, but it is hard earned money for the customers.
Hope you will look in to this and ensure you do not take customers for ride.
So if posible send a guy to
C/o Tribeni saikia
Abhoy Abasan, Kolupukur
Rajarhat Road, Jyangra
Near Lokenath Mandir
Complaint marked as Resolved
PureIT / Hindustan Unilever Customer Care's response, Jun 24, 2010
This is in continuation to our conversation and the concerns mentioned in your blog dated 21st Jun 2010 regarding your Pureit
I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.
I would once again apologies for the inconvenience caused to you.
Our Service personnel had visited you on 22nd Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.
I would also request you to confirm regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services on firstname.lastname@example.org or visit our website www.pureitwater.com
Rest assured of continued support always,
With Best Regards
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