[Resolved] Hindustan Unilever Pure It Water Purifier — germkill kit battery has become red in 20 days of purchase | |||
I have buyed a HINDUSTAN UNILEVER pure it compact WATER PURIFIER for Rs 1000/- on 04/04/2010 from pooja steel,Thakur Arcade,virar(west).When purchased I did not receive any customer ID from the retailer.Pure it is showing a red indication and water overflows from the germkill kit. This is from date:23/04/2010. Company technician visited our house on 26/04/2010 at 8pm. Total members in our family are three(3) only but then to within 20 days it has become defective. I expect a free of cost replacement of the product from the company as early as possible. Now when we are trying to contact the customer care they not receiving the phone calls.And no one has come to replace it. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support May 31, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Davinder Singh, This is in continuation to our conversation and the concerns mentioned in your blog dated 17th May 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 18th May 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support May 31, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.shaan, This is in continuation to our conversation and the concerns mentioned in your blog dated 26th May 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 28th May 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Jun 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Harvinder Singh Matta, This is in continuation to our conversation and the concerns mentioned in your blog dated 09th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you Our Service personnel had visited you on 11th Jun 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Jun 17, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. naveen, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team Verified Support Sep 01, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Sanjay Kumar TiwariThis is in continuation to our conversation and the concerns mentioned in your blog dated 20th Aug 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 21st Aug 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Sep 20, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Miss. Anupma, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |||
 66 Comments | |||
Comments
I am planning to buy Pure IT water purifier of Rs 1000. Could you please provide me the details of it in hyderabad city. My contact number is [protected]nd my mail id is sheik.[protected]@gmail.com
Reply
I PURCHASED PURIT COMPACT IT IS TOTALLY USELESS, I REFER TO MY DEAR CUSTOMERS IN FUTURE PLEASE DONT PURCHASE THIS TYPE OF PRODUCT BECAUSE YOU WILL SUFFER BY HAVING THROAT INFECTION AFTER THE EXPIRY OF THE BATTERY, THERE IS NO INDICATION OF BATTERY EXPIRY, I SUFFERED A LOT OF THROAT INFECTION, PLEASE PLEASE DO NOT BUY PURIT IN YOUR WHOLE LIFE TIME AVOID USING PURIT FOR WATER PURIFICATION IT IS TOTALLY NO USE AT ALL.HINDUSTAN UNILEVER IS USELESS AND NO USE AT ALL FOR THEIR WATER PURIFIER.
REGARDS,
SHANKAR.
REGARDS,
SHANKAR.
we are getting cheated by the engineers who provide us Germkill battery kit and we are dissappointed with the co.
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