[Resolved] Hindustan Unilever Pureit — No follow up on the Germ-kill kit | |||
Hi, This is with respect to pathetic service that HUL, the big brand provides for its pure it. I have called for the germ kill kit on 14/06/2011 and specifically asked them to send the technician before 12 in the morning or on saturday. Nothing happend till i registerd a complaint on 21/06/2011. On 22/06/2011 the technician called me at 1.30 pm saying he's standing below my building. Since we are working professionals I told him that I am in the office and wont be home till 8 so come later. But he never called or followed up on that. Neither company bothered to find out about the complaint. The company just has a brand name and when it comes to service its pathetic. I feel frustrated that I bought this from HUL... Could anyone please look into this complaint and send the technician at my place on Saturday 24/06/2011? Thanks, Anand Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Greetings from Pureit.
First of all, we would want to thank you for taking the time and effort to reach us.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there.
Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write back to us @ pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured of continued support always.
Regards
Pureit Team