[Resolved]  Hindustan Unilever - PureIT Water Purifier — Wrost Customer Service Level

the product is good but the worst service i have encounered. every time i am talking to the machine and no good.i am wondering why i made a choice of buying this product.its been 10 days now and no response.everytime i call, i get a complaint no. and 48 hours for the technicians to attend to the problem.
but i am still waiting for them to come.it is pathetic to know that hindustan lever is like this.

The lower gas chamber of pureit was damaged during transportation from bangalore to kottayam thanks to professional couriers (unprofessional couriers)on 23rd dec 10 we informed the customer care dep tof pure it immediately to replace the chamber & do the needful but till this day they have been saying sorry after sorry whenever we call them.At least they should have told where we have to take the kit for servicing even that they are not telling.The dealer in Bangalore said HLL have very good service network now he is also not cooperating.If the situation remains i may have to take next step.
pspswamy
Bangalore

They are not giving proper response, replacement of pureit or proper service .

what the customer care dept of pureit is doing.

I must thank pure it service center Kottayam for promptly replacing the damaged part& servicing it to my satisfaction.
Please HUL keep it up in the interest of Indian companies, others can approach the relevant service centers for the needful since I hope they they are highly concerned & committed about the service & would solve it.Have some patience. This is my personal experience.
PSP.Swamy
Bangalore

I had purchased a Pureit water purifier recently from Ayyanthole, Thrissur. Nearly a month back, I had contacted the customer care number of Hindustan Unilever and order for a battery, as the existing battery stopped working. They promptly assured that the next day somebody will contact me or come to me with the battery. But till now they have not sent the battery nor anybody reported to me, inspite of ther assurance.

Hindustan Level - Pureit — No re

I am trying to order Pureit battery kit and Battery indicator. but even after 2 complaints no one bother to call.
Booking number: RSS/207947 and RSS/[protected] Mar 2011
1st complaint number:[protected]/03/2011
When called again new number was given - RSS/218989 and RSS/218991

The agency name they give is Aroma Enterprise. Mobile number: [protected] - which is not reachable.

Dear Sir/Madam,
This is in response to your earlier mail regarding your Germ Kill Kit order.

It was Our privilege to speak to you.
We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place & replaced the Germ Kill Kit & trust the replacement had been done upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
Regards
Pureit Team

Pathetic service in mumbai please do not buy the product is my advice to all who are serching for a water purifier in mumbai.

Hi after going through demos of various RO system we opt for KENT RO. We also have Aquagard at our premisis. But quality of KENT RO is much better. Also they have excellent after sales (May be this can because of there office in noida and it is just 8-9 KM from my home) But we get after sales service within 1 working days. Anyone going for RO system please note that you should ask them location of there services center. Which ever is near will give fast after sales. other then that Kent and Aquagaurd are both good option. DON'T go for Pureit as it not complete Water purifier. If you don't want to go for RO then it is better to boil water rather then buing pureit as they have bad name in aftersales ( problem of battery change is very acute)

Hindustan Unilever Limited / Pureit — Irresponsible towards Pureit customers- Customer name, ID: M.Jagadishwara chary,1925453622; Complaint no :C113277831

Dear Sir/madam,

My name is M. Jagadishwara chary residing at Road no 12, B-295, Green park colony, Saidabad, Hyderabad,-500059 . I have purchase a Hindustan Unilever Pure it on 7/12/2007. My customer ID [protected] . We have replaced the battery kit dt: 26/02/2010.

We have known that pure it gives us water as save as boiled water but our germ kill battery has not yet become red.We have noticed that water smells a lot with some greenish substance on surface.The amount of water coming out from the water tap is very slow which almost is like Raw water (not purified). I have Complained so many times but no response from the customer service.

Finally they responded through Sms but no action ,Complaint no :C[protected].

My kids have been hospitalized with severe health problems from last 3 months & doctor say that it is due to contaminated water.

This is the worst service i have ever come across in my life and it is your responsibility as well as duty to replace the battery free of cost otherwise i can take serious action against the company.

Yours faithfully,
M.Jagadishwara chary
Road no 12, B-295,
Green park colony,Saidabad,
Hyderabad,-500059
Mobile no.-[protected]

pureit/water purifier — no response from customer service

Irresponsible towards Pureit customers- Customer name, ID: M.Jagadishwara chary,[protected]; Complaint no :C[protected]
Dear Sir/madam,

My name is M. Jagadishwara chary residing at Road no 12, B-295, Green park colony, Saidabad, Hyderabad,-500059 . I have purchase a Hindustan Unilever Pure it on 7/12/2007. My customer ID [protected] . We have replaced the battery kit dt: 26/02/2010.

We have known that pure it gives us water as save as boiled water but our germ kill battery has not yet become red.We have noticed that water smells a lot with some greenish substance on surface.The amount of water coming out from the water tap is very slow which almost is like Raw water (not purified). I have Complained so many times but no response from the customer service.

Finally they responded through Sms but no action ,Complaint no :C[protected].

My kids have been hospitalized with severe health problems from last 3 months & doctor say that it is due to contaminated water.

This is the worst service i have ever come across in my life and it is your responsibility as well as duty to replace the battery free of cost otherwise i can take serious action against the company.

Yours faithfully,
M.Jagadishwara chary
Road no 12, B-295,
Green park colony,Saidabad,
Hyderabad,-500059
Mobile no.-[protected]

sir i am from coimbatore
i also have pureit.
no one from pureit comes for service
its very poor
pl take action

the instruction manual help line nos are not working.then how we can get service from them.please nobody dont buy this product .that is like use and through only

for change battery [protected]

I HAVE ALSO LODGED AT CUSTOMER SERVICE CENTRE OF HINDUSTAN UNILEVER PURE IT . WITHOUT CONTACTING OR VISITING THE SEND SMS THAT SERVICE HAS BEEN ATTENDED AND COMPLAINT CLEARED. IF THEY CANNOT SERVICE WHY HINDUSTAN UNILEVER IS OPERATING SERVICE CENTRE. I THINK ALLTHE CONSUMERS HAVE TO FILE A SUIT IN CONSUMER FORUM ABOUT HINDIUSTAN UNILEVER'S CLAIMS OF SERVICE.

Dear Mr.M.Jagadishwara chary,

This is in response to your mail regarding the concern you are facing with Pureit.

We would like to thank you once again for taking the time and effort to reach us.

Our Service person had visited your place and Rectified the concern by Replacing Germ Kill Kit (GKK) at free of cost, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or call up the helpline @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

Department of Research & Development
Hindustan Unilever

I have purchased a pureit water filter last one year back and observed that after four stage filtration system of your product, it has been found that after last stage filtration, some white colour silt has not been filtered by your product which is very harmful for human consumption.

So, Kindly see the above major defect and inhaunce your product purity.
If you are not belive on above complain, then contact me

Nirmal Kumar Kar
Triveni Engg. & Industries Ltd.
P.O.-Ramkola
Distt-Kushinagar
Mobile No. [protected]
[protected]@yahoo.co.in

I have also lodged complaints several times and every time sms was promptly sent service engineer will visit within 24 hours. After few hours sms was again received by me clearing the complaint as attended. Nobody even contact nor visit for any complaint. THE CUSTOMER SERVICE -after sales service is the worst for Pureit product. If they are not providing service, they should close down the call centre and no service guarantee should be given. THIS IS NOT EXPECTED FROM A COMPANY LIKE HINDUSTAN UNILEVER. After lodging complaints several times, I got the filter changed from a local shop who charged Rs.30 extra only for servicing.

V Sai Raman
Alwal. Secunderabad
[protected]@hotmail.com

In the era of "customer care" PUREIT neglect the customer care. I called at least 10 times during the last 10 days regarding the battery problem, but each time they provide a new complain no. and express their regretness for delay, but till date no any representatives/executives visit my house for solve the problem but the message from Team Pureit that "your complain has been attended" on my mobile no. So, we request all the people to abstain from buying this product.

Kishore Kr Choudhary
cell no.[protected]
ID NO.[protected]
COMP NO. C[protected] TILL UN-ATTENDED