[Resolved] Hindustan Unilever - PureIT Water Purifier — Wrost Customer Service Level | |
We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even their Anna Nagar East Division Branch near K4 police station but in vain. We have been following with their Anna Nagar Manager Mr.Prabhu - Contact Number [protected] for the past one week. He is also not taking any initiative. When we try to reach him someone picking up the mobile & saying he is busy in meetings & asking us to call later. This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT. Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jul 06, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Nanda Kumar, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team Verified Support Jul 12, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Anand, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team Verified Support Jul 21, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. mohit, This is in continuation to our conversation and the concerns mentioned in your blog dated 15th Jul 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 16th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Jul 28, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. DeepakSukhatme, This is in continuation to our conversation and the concerns mentioned in your blog dated 12th Jul 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 14th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |
 304 Comments | |
Comments
With regret i have to write that the way hindustan uniliver water purifier division works. Inspite of regular follows nobody bothers to resolve the problem. Its redicules to hear that they dont have battery kits in stock. I request every on pls dont buy Hindustan Puriet water purifier other wise you will have to face same problem problem. Even i live in big city wat will happen to the customer of small town and villages.
Reply
NO response to my complaint for 6days .POOR CUSTSERVICE
ONLY ONE SENTENCE UN TRUST WORTHY CUSTOMER CARE CENTRE
They r doing just fraud business...it should be spread out rapidly in all social media...it was the blunder mistake made by me to choose pure-it water purifier instead of AQUA GUARD...
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099