[Resolved]  Hindustan Unilever - PureIT Water Purifier — Wrost Customer Service Level

Friends,

i was also facing the problem with respect to battery delivery, then i got an mail id pureit.[protected]@unilever.com

Within 2 days of sending an mail my battery kit was replaced.

try it will works

HUL/Pureit water purifier — Pureit water purifier worst after sales service

Hi,

I have a Pureit water purifier and using it from last one year, the battery has worn out and I have registered a request with HUL customer care for its replacement on 17th Dec 2008. Since then I have been calling them on 23rd, 26th, 30th and today too, only to hear, that we are sorry for the inconvenience caused, the complaint has been escalated and some one will be calling today. I am no longer able to use the water flter and forced to drink water without filtering it.

This is worst kind of after sale service I have seen. So I advise that plaease avoid buying HUL products as it has worst after sale service.

Rehman
Bangalore

My Name Raku...We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even their Nearst Office Trissur .I have raised a complaing on 7th March 2008. Everytime I call the Customer Care they say that engineer will come and rectifiy. They keep on giving the new complaint nos. but least bothered about the service. I also recommend others not to purchase the Hindustan Unilever Pureit Water Purifier...WHY SELL SUCH PRODUCT AND CHEAT THE PUBLIC. The call centre service is a useless one and also waste of time. I strongly condemn this and if necessary, ready to go to Consumer Court also.

sir we have purchased your water filter 4 months before, now its not working and i have connected your officials but still their is no response from your officials still now .

we request you to call to us at the bellow mentined no: [protected].


Regards
v. sundari

Dear sir,

We have been trying your officials for the past 10 days but still your person have not sorted our issue so you please do the need ful at the earliest . My contact no is[protected] and my new no to contact is [protected]

thanking you

Regards,

V.mohana Sundari

Advice to people don't buy Hindustan Unilever pure it water filter. because they are not giving the service suppport. 4 months ago I ordered the battries till now they are not send. when i am calling they will say today or tommarow we will send. I called more then 10 times to help line. we are suffering with this company that's why i am advising don't buy Hindustan unilever pure it water filter.

I ordered for MESH replacement 2 months back, but still no response from the Company. I had made several phone calls to the service department, still i not get that MESH.

If the Company is not in a position to do after sales service, then WHY SELL SUCH PRODUCT TO CHEAT THE PUBLIC. The call centre service is a useless one and also waste of time.

Hindustan Unilever is such a big company which makes people to go for this product, but only disappointement for the consumers. Compare to other company pureit is THE WORST CUSTOMER SERVICE in the Universe

Please DON'T Buy Pureit water purifier.

Yes, I agree. I have placed complaint four times regarding water leaking from the battery chamber and from bottom chamber of the kit. This is the second time within 4 months from the date of purchase. I really wonder that is this is the product from a reputed company like Hindustan Uniliver Company. I feel all the tech people and helpline people are very irresponsible. I am thinking of registering a complaint against the company in consumer court. They are really cheating the people. I am cautioning people not to buy the product. This product has full of complaints. It is simply waste of money and time.

Really i suggest my friends and realities . pls don, t purchase for Hindustan Unilever- pure it . becuase i can call so many times, but no response . service is very very very worst .

sir, i have to change the battery of my pure it(hindustan unilever).so, i kindly request u to send contact number o[censored]r branch in guwahati in my above given email id
thanking u
sumitra ghosh
rehabari
P.P.ROAD,
GUWAHATI

I KINDLY request you to email me the customer care service number of your branch in guwahati in my email id given above coz i have tto change my pureIT water purifier battery imeediately.

To,
Executive Director,
Hindustan PURE-IT.

Subject: Ignorance of services ordered.

Dear sir,

Most respectfully. I had purchased a Water Filter PURE-IT through Hindustan Pureit, 106, Narayan Plaza, Exhibition Road, Near Hotel Windsor, Opp Lav Kush Tower, Patna(Bihar) 800 001.My Customer ID/Name is [protected]-SURAJ KUMAR.I had ordered for Germi-kill processor on 6th february 2009 (Friday) through Tollfree no:[protected]Patna Office). Call was attended by Miss Anjali but till 16th february 2009 it is not delivered. While I had made call to the above mentioned no each day to remind about the order.In this way they kill my valuable time waiting for delivery of product.

I want to know that is this right way to provide service as promised in leaflet ?.

It is a very serious matter to consider, after all customer satisfaction increases company image and increases referral sale. Opposite of it is also true.

So, Please take necessary and urgent action for Patna office for proper and prompt delivery of product and reply me what action taken by you.

Waiting for an early response.

Thanks and regards.

yours

Suraj Kumar
Mobile No: +[protected]
Place: Patna

Hi
I m planning to buy Pureit water purifier, Hard to say that its reviews are really scaring,
Plz suggest me which gud water purifier available in the market

Banglore

Hi all, I don't think so like you. I purchased product in june 2008. i am using daily 10-12 litter water from it. Product is good and not any other company exist in market with low price as this. In Nov. 2008 i called at service center for change the Kit. they said with in 48 hrs for it. unfortunately sales person not came that day. i read the complaints on many sites about it and i thought i taken wrong decision to buy pureit. but next day sales person came my home and changed the kit and also cleaned this inside and outside also with lemon. now i am happy.
Purchased dealer : monika agency
place: jaipur.

My water filter pureit is not working. I made number of complaints
but in vain. Is there anybody who can help me.

V.G.Krishna Iyer

Pureit worst after sales service. calling the customer helpline for the past 6 months. they are telling will send some one in 2 days. but none have come and attended.

I have placed the order for new battery kit more than 7 times in last one month. Every time I call to the customercare center, they utter some bookish words for giving me promises, i.e "our executive will visit your place within 48 hours", "they will contact you soon" etc etc. But, its been more than one month no one has come to replace my battery kit. They are simply cheating and harrasing me. I have lost by trust and faith on Hindustan Unilever.

Hi,

I have ordered for my battery kit via mail & it was delivered to me within 2 days..
U can try it mail id is pureit.[protected]@unilever.com

Rgs,
Shabasta

please change our Hindustan uni lever pure it battery as early as possible

Address

Bhudevsingh Rana
River Wood park
Bilding No25 Room 405
Behind Desai village.
Maharanipeta

Ph.[protected]

i too have faced similar episodes while replacing the battery kits
the battery kits are made available only after a constant chase and boiling the the water as well as my head for seven days. The attitude of customer care is irresponsible and shameful now i have decided to keep the purifier on the road so as to appraise the public the poor quality of after sales services. In view of this i have discarded the idea of purchasing a new one PUREIT for my daughter.If it happens again I will go in for a road show against PUREIT. It is certainly a blot on Company Name
[protected] & [protected] &[protected]