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[Resolved]  Hindustan Unilever - PureIT Water Purifier — Wrost Customer Service Level

We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even their Anna Nagar East Division Branch near K4 police station but in vain. We have been following with their Anna Nagar Manager Mr.Prabhu - Contact Number [protected] for the past one week. He is also not taking any initiative. When we try to reach him someone picking up the mobile & saying he is busy in meetings & asking us to call later. This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.
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Complaint marked as Resolved 
Verified Support
Jul 06, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Nanda Kumar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Verified Support
Jul 12, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr.Anand,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Verified Support
Jul 21, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. mohit,

This is in continuation to our conversation and the concerns mentioned in your blog dated 15th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 16th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Verified Support
Jul 28, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. DeepakSukhatme,

This is in continuation to our conversation and the concerns mentioned in your blog dated 12th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 14th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Complaint comments 
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Comments

Yes I'm also suffering a problem which is from past 1 year my Hindustan Uniliver Pure have a lickage Problem.The Water comes autometically from the place of battery area.I did complain 8 times to the customer care but the pure customer service did not yet reply

aqua guard, pureit — no response despite three calls.

hv lodged a complaint on 13th reg abnormalities in ur product.answer was that the prob wld be set right within 2 working dys.i called them again sterday and the complaint no.c[protected]'user id[protected]and phone 40140615.i wld appreciate i[censored] cld pull ur people and attend to the complaint.
The pure It has most irresponsible head weighted undedicated employees.
The battery-kit replacement time claimed by them is with in 72HOURS.
My case it has crossed more than 288 hrs.Still not replaced.
The filter is to save us against water borne diseases.
Now we the consumers to sue Hindustan Lever in case we get any water borne diseases for they not replacing the battery -kit which is the heart of the Rs..1800 Filter in their scheduled replacement time.
I have spent more than Rs..200/- towards phone calls to get a battery -kit which Hindustan lever charges us 300+15.Now my feelings are to advertise this among all our friends relatives, colleagues to insist Hindustan lever guys to make an undertaking for timely replacement failing which if we have any issues like hospitalization due to their in efficiency etc we shall claim from them.
Else we should choose other brands like Aqua guard which is sending customer relation executives to know about the status of equipment sold plus
confirmation about the visit of their executive
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What ever I faced is very horrible. When I bought this product I was very happy but when i ordered battery for replacement, I am very disappoint with the service I called up on 7th April 2009 for battery replacement, I was told that within next 48 hrs their tech person will come and replace the battery but since that day I am waiting for the battery.. My complaint nos. are below,
7th April 09 --- Booked the complaint for Replacement
28th April 09 -- Again Reminder for the same
12th May 09 -- Complaint No. S09/MUM/[protected]
19th May 09 -- S09/MUM/[protected]
26th May 09 -- S09/MUM/[protected]
18th June 09 -- S09/MUM/0346-[protected]

Till now I am waiting for the battery Kit.
No service is available after buying this product. I have made many complaints in customer care and local Parth agency in Dehradun but no person comes or even solves any problem in phone. So worst service I have seen in my life.
I want to buy water purifier. kindly contact on[protected]. In website i am not able to trace your contact no.
i manoj kumar singh r/o h.no.678a, dharuhera housing board colony, sector-6, part-ii, dharuhera, rewari, haryana. i have complain 10 days ago through telephone for our rewari agent for change our battery due to red mark. but no responce has been received. if you have sale your product then your duty to attend customer complain at earliest. so please do needfull your end.
My customer id. is [protected]. THE CUSTOMER SERVICE IS WORST. MY PUREIT IS NOT FUNCTIONING FOR LAST FEW WEEKS. REPEATED COMPLAINTS ARE IN VAIN. THIS IS NOT EXPECTED FROM THIS COMPANY. I SUGGESTED ALL MY FRIENDS, RELATIVES AND COLLEAGUES TO STAY AWAY FROM PUREIT.
khshi holidaysh i du no icant them look to yohk dj
khshi holidaysh i du no icant them look to yohk dj
khshi holidaysh i du no icant them look to yohk dj
All complaints above are 100 % correct.Only consumer forum court is solution to this
I was about to purchase this product in another hour. However, after reading all these reviews I have cancelled it. The worst part it is when I called the call center to get it cancelled they were really not bothered to ask for the reason. This shows how responsible this company is.

pureit/hindustan lever pureit purifier — foul smell in water

foul smell in filterd water after replacement of battery kit on[protected] vide invoice no.IS09/910-1072. Inspite of my complains my problem is not solved yet.pl.solve my promlem immedtalely & oblige.

Hindustan Unilever — PureIT Water Filter

I have ordered a battery kit 3 months back and call repeatedly after every 3 or 4 days and the call center promise to deliver me the same within 2 working days. 3 months are gone, still if I call them, their answer is the same, " We are lodging a new complaint, the battery kit will be delivered in 2 working days", a real mockery of the customers. It would be better if we can file some legal case against them. IT SEEMS THEY ARE SIMPLY A BUNCH OF ROBBERS WHO ROB PEOPLE'S MONEY.Moreover, the funniest part is they are giving ads in television to attract new customers, just simply to rob their money, REAL SHAMELESS PEOPLE.
THEY ARE SIMPLY A BUNCH OF ROBBERS WHO ROB PEOPLE'S MONEY. I have ordered a battery kit 3 months back and call repeatedly after every 3 or 4 days and the call center promise to deliver me the same within 2 working days. 3 months are gone, still if I call them, their answer is the same, " We are lodging a new complaint, the battery kit will be delivered in 2 working days", a real mockery of the customers. It would be better if we can file some legal case against them. Moreover, the funniest part is they are giving ads in television to attract new customers, just simply to rob their money, REAL SHAMELESS PEOPLE. A VERY BIG NO FOR THIS PRODUCT.
its battery kit not filter 1500 ltrs . it was come only 750ltrs maximum.(manually i am filtered two times and then drop it pureit) many more time complainted via mobile phone and two times send written letter. but there is no response. i will challenge it. anybody can proof it is working correct and it will purify 1500litres. i will give my pureit free to them.
The contacts for Pureit are available at:
http://www.pureitwater.com/contact_us/contactus.aspx
i want germ kill battery kit.but there is no response from the customer care.

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    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
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    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
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