[Resolved]  Hindustan Unilever/pure It Water Filter — water leakage

Hindustan Unilever(Pure IT) — pure it leakage

i have buyed a pureit from hindustan uniliver ,and now there is some leakage from last month.i am complaning about leakage since last 25th september 2009.they say that our executive will visit the house and will repair.but no one comes.last weak too.i complained but no action have been taken.customer care say that within 2 days our executive will visit our house but no one comes.
pure it in the name of pankaj choudhary(brother).

Dear Mr. Niraj Choudhary,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pure it water solutions — Service

My customer id for Pure it water purifier is [protected]. I had ordered a germ kit more than a month ago. The company has changed the size of one of the parts and now the machine requires some nut to support it, the irony is they have changed the size of the part without producing what they call a base nut.
Its out of stock since the past one month or more. The worst thing is there call center takes ur complaint and says it would deliever it in two days and then they send u a message that says they couldnt trace your address, I have two pure its at different addressess. Upon asking the service guy, I got to know that they are sending that message to every other customer facing the same problem, the fact is that they dont have base nuts in stock. Its been more than a month. I have to keep buying bisleris despite having a pure it purifier at home, its just a meer space eater at my place since the past month. they talk about 1 crore safety challenge, what about their service.
I hope through this forum I would be able to get some solution

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Sir,
We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 9th July 2012 and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Where can I get the washer for leakage problem?

alex.[protected]@gmail.com