[Resolved]  Hindware — toilet seat defective

My name is Dr Dhiren Gupta we have installed Hindware toilet seats in our house . After using it we found that the design is faulty . It was unable to handle slightly formed stool . We put up written complaint ( no 10446 ) as well as repeated verbal complaint (evidence 25 calls ,telephone records ).we are highly disappointed as the complaint is not being taken seriously . To add to our anguish we found that not only one unit (for which complaint was launched ) but all 3 seats are defective . To prove it further I have taken the video film . I have attached two videos (unedited). First film starts after 8 water flush and second film after waiting for another 20 minutes . This company holds ISO 9001 Certificate but unfortunately this company holds worst Quality, Worst Service, Worst people. It is very clear that your toilet seats are defective especially new models . You should be ashamed of these models and should hang your engineer whoso ever has designed these models . Its almost 1 month since we have put-up our complaint with no response . We have called them so many times (each lasting for hours ) that bill of phone calls must have exceed the cost of seat . Very unfortunate we have purchased our products . Please take action .
Phone no of concerned persons in company - [protected] , [protected]