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[Resolved]  Hindware — toilet seat defective

My name is Dr Dhiren Gupta we have installed Hindware toilet seats in our house . After using it we found that the design is faulty . It was unable to handle slightly formed stool . We put up written complaint ( no 10446 ) as well as repeated verbal complaint (evidence 25 calls ,telephone records ).we are highly disappointed as the complaint is not being taken seriously . To add to our anguish we found that not only one unit (for which complaint was launched ) but all 3 seats are defective . To prove it further I have taken the video film . I have attached two videos (unedited). First film starts after 8 water flush and second film after waiting for another 20 minutes . This company holds ISO 9001 Certificate but unfortunately this company holds worst Quality, Worst Service, Worst people. It is very clear that your toilet seats are defective especially new models . You should be ashamed of these models and should hang your engineer whoso ever has designed these models . Its almost 1 month since we have put-up our complaint with no response . We have called them so many times (each lasting for hours ) that bill of phone calls must have exceed the cost of seat . Very unfortunate we have purchased our products . Please take action .
Phone no of concerned persons in company - [protected] , [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  7 CommentsShareTweet

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On the purchase of Hindware products one should be rest assured that no after service will be given. I had made complaint regarding the defective Hindware WC and reminded them so many time but till date there is no response from them.
I hope some action is taken against them for making false claims.
Siddharth Nandan
[protected]
Allahabad
I totally agree with Dr.Dhiren Gupta. I too purchased recently a Hindware toilet seat(wall hung) model. It is not atall flushing well enough to clean the products. The design is bad. We have to pour water evry time we use the toilet.
I, Inderjit Dhamia, 1008 sec 13 KARNAL am the sufferer of the same .donot expect any relief till u pull them in the courts for justice . I am ashamed to give such filthy comments for the services of such a company who has tall claims of nation building SHAME SHAME @ SHAME
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i am at loss to have this toiletry in my home SHAME SHAME
donot buy hindware zindagi bhar pachtaoge
hindware sufferers, Please send me ur sufferings . I will take them to task . inderjit dhamija 1008 sect 13 urban estate karnal haryana
donot buy hindware zindagi bhar pachtaoge

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    Hindware Sanitaryware Collection [HSIL]
    Customer Care Service
    Customer satisfaction rating
    35%
    Complaints
    218
    Pending
    0
    Resolved
    76
    Hindware Sanitaryware Collection [HSIL] Phone
    +91 12 4477 9200
    Hindware Sanitaryware Collection [HSIL] Address
    3rd Floor, NH-8, Park Centra, Unit No 301& 302, Jal Vayu Vihar, Sector 30, Gurgaon, Haryana, India - 122003
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