[Resolved]  Hitachi Air Conditioner Duct — HITACHI - [censored]-in-Service

Address:

Chennai, Tamil Nadu

Hi All,

This is compliant i registered in HITACHI.

we purchased 2 number of 8 tonn A/C and 2 number of 11.5 tonn A/C machines from Aircon Innovations, Ambattur, Chennai in the month of Oct 2009 and he took 3 months for installation i.e the machine installed in the month of Jan 2010. Right from the day one the machines were not working continuously and properly and we have been keep on calling the dealer to rectify the machines, Finally on Service Engineer (Vinoth) came from Hitachi and he tried his best and he couldn't rectify and he said that i am not the right person to rectify these machines i will ask my senior service engineer from Hitachi it happened on 23rd April 2010 and we called Hitachi Service Ambattur on daily basis and hourly basis too, till today there is no response

There are lot of brands in the market and we hope we did not purchased a small house hold fan for Rs. 500 of 600 it is about 20 lacs. though we are ready to afford this amount to satisfy my customer and do the business but the A/c machines not A/c machines the Hitachi just pulled my legs. I lost my daily business nearly 50% because of Hitachi Air conditioners. and i lost the rappot from my valuable customers. Now whom i will blame either the dealer or the service engineer or Hitachi or myself




Selvakumar,

This is with reference to our discussion through phone, I request the Hitachi to care of re-fixing the DUCT and False Ceiling works done as requested by AIRCON INNOVATION, Ambattur Chennai. The two 11 ton and two 8.5 ton Air-conditioner is still under warranty period.
Problems found within two months of time,
1. Gas Leakage,
2. Vacumizing and Gas charging,
3. No A/C ventilation in one side of DUCT fixing and
4. PC Board fault (2 No’s).
All these complaints are told to us by Weather Control Service Engineers, on the Complaint made by us one month back. Complaint through Phone, Email to Customer Care, Call to Hitachi South Service Manager (Gunasekar - [protected]) and AirCon Innovation dealer.