[Resolved]  Hitachi Double Door Refrigerator — Facing cooling problem

Address:

Ghaziabad, Uttar Pradesh

I purchased Hitachi double door refrigerator on 13 Oct 2009. There is 5 years guarantee of compressor. I faced cooling problem on 22nd July 2011. I registered a complain ((complain number [protected]))for the same. Hitachi registered my complain 24th July 2011.After many follow up they changed compressor and delivered my refrigerator to me on 6th August around after 15days. For the same they charged around rs 2100. I faced again cooling problem on 31st August 2011. I had to register a complain (compl no #[protected] )again on1st September 2011. After 1 week my refrigerator was repaired. After 3 days there was no cooling at all. So I registered a complain again (complain no# [protected]) . One technician of hitachi from Noida came and told us, there is gas leakage issue and the machine needs to be picked up to the workshop for further repairs. As per customer service center my machine should be pickup on 16th September' 11. Today I called many times. They told me they are coming but nobody. I am frustated from this as I facing this problem since last 2 months. So I want that they should replace my refrigerator. It is very frustating to follow up to rapair my refrigerator .

I am attaching all bills for the same.
Please find written communication with Hitachi:

From: [protected]@hitachi-hli.com
Sent: Thursday, September 15, 2011 3:22 PM
To: Agrawal, Gaurav
Subject: Re: Facing cooling problem again and again.- Gaurav Agrawal


Dear Sir,

Thank you for writing to us with regard to the No Cooling problem with your Refrigerator.

As per our discussion over the phone we understand that there is No Cooling problem for your Refrigerator for which you have already registered a complain by contacting us on our Helpline number. Our Service Center has attended to your complain and found that there is gas leakage issue and the machine needs to be picked up to the workshop for further repairs. We have spoken to our Service Center at Noida and the unit will be picked on 16th September' 11 after an appointment with you.

If you need any further help, you can reach us at our Helpline number[protected] or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Sweta.
Hitachi Home & Life Solutions (India) Ltd

"Agrawal, Gaurav" <[protected]@dell.com>
09/12/2011 03:13 PM To "'[protected]@hitachi-hli.com'" <[protected]@hitachi-hli.com>

cc "'[protected]@hitachi-hli.com'" <[protected]@hitachi-hli.com>

Subject Facing cooling problem again and again.- Gaurav Agrawal






Hi,
Again there is cooling problem in double door Hitachi refrigerator. Now I am very frustrated from my refrigerator. I registered complain regarding my refrigerator 3 times within 2 months(since 24 July). But still no cooling. Please replace my refrigerator, it seems there is manufacturing defect in my refrigerator.

Complain No Complain Date Action
[protected] 12 Sep 2011 Still pending
[protected] 01 Sep 2011 Corrected my Technician
[protected] 24 Jul 2011 Compressor was changed in 15 days after so many follow ups and calls

Please replace my refrigerator as I am frustrated from my Hitachi refrigerator.

Regards,
Gaurav Agrawal
Dell | Healthcare Payer | BCBSRI Team
Office +[protected], ext 2181, cell +91 [protected]

From: [protected]@hitachi-hli.com [mailto:[protected]@hitachi-hli.com]
Sent: Tuesday, August 09, 2011 6:22 PM
To: Agrawal, Gaurav
Subject: Re: Complaint regarding customer mental harassment


Dear Sir,

Thank you for writing to us with regard to the problem in your Refrigerator.

We tried to reach you on the contact number mentioned in the previous mail but no one responded. As per the mail we understand that there was compressor problem in the air conditioner for which you had registered a complain by contacting us on our Helpline Number and our Service Franchisee had taken the Refrigerator and returned back after numerous followups.

We sincerely apologize for the delay in getting this done, and for the trouble you had to undergo in following up on this matter. We assure you of better service in future.

If you have any problem or concern, you can reach us at our Helpline number[protected] anytime or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,
Evangelina.
[protected]
Hitachi Home & Life Solutions (India) Ltd
"Agrawal, Gaurav" <[protected]@dell.com>
08/09/2011 03:08 PM
To "'[protected]@hitachi-hli.com'" <'[protected]@hitachi-hli.com'>
cc
Subject Complaint regarding customer mental harassment









Hi,
I registered a complain(complain number [protected]) regarding my double door Hitachi refrigerator on 24th July . There was problem with cooling. After many call your technician visited my home to check refrigerator on 26th July and he told us there is problem with compressor. Compressor is required to change as my refrigerator is in warranty period. So company would change the same. Your Pratap Vihar Ghaziabad franchise took my refrigerator on 28th July and they told me in 2 days I would get my fridge. But I did not get my refrigerator on 30th July as they told me Hitachi compressor is not given by company as compressor is not in stock. As per your executive Bharat, Compressor would be available on 2nd August and my refrigerator would be delivered on 3rd August after changing compressor. But they did not deliver so. I again called up so many times on 4th august and 5th august and shouted on your executive and warned him to take strict action against the same. After that they deliver my fridge at 11 PM(in night) 6th August 2011.

So I want to register a complain regarding customer mental harassment as you took around 14 days to deliver my Hitachi refrigerator after changing compressor and refilling the gas. Let me know who is the responsible for such kind of delay and wastage of my things. As summer is in its full swing, many of my food stuffs went as garbage due to so much delay of delivery of my refrigerator . I need compensation for the same.
Please take strict action on the same.

Regards,
Gaurav Agrawal
Dell | Healthcare Payer | BCBSRI Team
Office +[protected], ext 2181, cell +91 [protected]