[Resolved]  Hitachi — fraud service

Address:

Gurgaon, Haryana

I have 3 door Hitachi Refrigerator Model No;RS-31MVMD purchased in 2007. I had no issues with the fridge until last month. We shifted from Bangalore to Gurgaon.On June 28th 2012 the upper compartment of the fridge stopped cooling.I called the Hitachi Helpline on[protected] and registered a complaint. I had to follow up with around 10 call to have a engineer to come over. I received a message from the call centre stating that a engineer would call before visit. This message was from the number [protected]. I got a call from a person called Ashish from the number [protected] saying that he would come over. He looked at the fridge and said that the sensors and the PCB had to be replaced which would cost Rs.8400/- He was with the Hitachi uniform. They took the PCB and returned in 2 hours and fixed back the fridge and it was working. He gave me a receipt which was from BHAWNA SERVICE CENTER-Shop nNo 490,Main Market,Madangiri,Khanpur,Delhi.Ph Nos:[protected]/[protected]/[protected]@YAHOO.COM.
The receipt read with one year warranty.

I had the same issue again on the 18th July 2012 the upper compartment has stopped cooling. I tried calling all the above mentioned numbers but they were all switched off. I called the hElpline again on[protected] and was informed that my complaint was not registred.They registered a new one under [protected]. I called them again after 2 days and the response i got was they cannot do anything as the window for the complaint to be attanded was 48 hours and they still has 1 day to go. The whole circus started from here on as they had not sent an engineer till July 28th 2012. I spoke to several people and was not provided an escaltion number. I had a call today from an engineer who came over and looked at the old receipt and paperwork and to MY HORROR informed me that i was duped and they had no authorised service center by name Bhawna Service Center and i was also informed that the PCB was not changed . The option given was to change the PCB as the existing one had no memory card or to install a UPS.

Hitachi is supposed to be the most reupted company but i would geniunely dvise customers not to go for the products but instead opt for an Indian which is way better in performance and technology.