[Resolved]  Hitachi — refrigerator not working

Address:North West Delhi, Delhi

Name Sumeet Verma
Phone no. [protected]
Address C-120 old Gupta colony,Delhi-110009, opp. to Kalyan vihar.
Complaint no. [protected]
Model no. 400 en d 9k 382 liters

Sir/Madam,
I SUMEET VERMA holder of Hitachi refrigerator wanted to state that my refrigerator has been not working from 23/01/2013. I have complaint on this matter on 24/Jan/2013.your employees gave me wrong information about my refrigerator. they told me that my transformer which is connected to it is at fault. they also said that the transformer gave the more voltage to the fridge than it is required.
I have given my transformer to an electrician but it is all right. The problem is in refrigerator.I have called to your customer care but they had not given any reply for this problem.the P.C.B. is unavailable this time and my fridge is frosting. moreover it is in warranty period.
Sir/Madam please look upon this matter my most of the food has been spoiled.please this is my request to you.


Regards,
SUMEET VERMA
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Aug 13, 2020
Complaint marked as Resolved 
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Hi- this is regarding my Hitachi 3 door refrigerator which I bought for my house is not working from more than a five days now. The registered compliant number is [protected] dated 14/5/2015. The defect is that the refrigerator portion of fridge is not cooling at all, however, the freezer is working fine. The customer care executive came last friday and after inspection he mentioned there is one part faulty which needs to be replaced. He did mention that the part will be available in a day and then he will replace it. He never revered back - it has been four days. I also called customer care phone and asked about the status of my complaint but in vein.

I am wondering that the warranty will get over in few days and i will be penalized for negligent action of the Company. I also suspect there is a major defect which Hitachi is hiding from me to avoid the replacement of defective ref.

Please help

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