[Resolved]  Home Loan — Misbehave of your staff (Mr. Manush Vadher - Vadodara, Gujarat)

Dear Sir,

My home loan account number is LBBRD[protected]. I had call your icici bank relationship officer Mr. Manush Vadher for my query. But he was not in the mood to listen me. Before I complete my sentence he was interrupting me. When I ask him to first complete my sentence he had started ridiculous behaviour and not given proper answer. He said " I am not supposed to give you answer" even when I remind him that you are relationship officer. So, is this your relationship officer who is not listening and giving proper answer to customer. I want that you take some action against him and let me know and ask him to call me.

My query is that on starting the loan interest rate was 12.75%, after that it increases about 0.5 % and my amount of installment as well as tenure of loan both were increased. Why both were increased? Either tenure of amount should increase. Furthermore, after some perior interest rate was decreased about 0.5%. So, at present my interest rate is same as the starting rate i.e. 12.75%. But still my tenure of loan is 42 months more than the starting tenure. How and why this is so?

Now I want to make Full & Final repayment just because of the reply of your relationship officer Mr. Manush Vadher. So, send me all details about charge and total figure.

Thanking you

Anand K Patel