[Resolved]  Homeshop 18 / Reebok Combo — forgery of Homeshop 18

i placed an order of reebok combo pack(reebok shoes,sun glasses,watch & bag)on 18th october with the order no.[protected] on my husband vinit patwa`s name.& we were assured that we'll get the same product which is displaying on the product demo, but when we got product on 25th of october,,the shoes pair was totaly different,immidiately i contacted the customer service departmnet for replacement of shoes.after calling 3 to 4 consicutive days they told me you have to send your product through TNT Services to our vendor Reebok Address,which is in Noida.on 29th october we dispatched the order through TNT Services.from the 29 th october i am continusly calling at there customer care department,and every time they are making me fool,every day they use to tell me mam you will get your order in 15days of time still i am waiting for get my order back.today i talked with Ravikant Choudhary(customer care exe.),again he told me you will get your product in 15 days.
i have lost my money & its giving me mental tension.plz take the necessary action and resolve our problem,

Pooja Patwa
Pune
[protected]