[Resolved] HomeShop18 AirFone Touch Screen Mobile Phone Model No: AF 22 — Faulty Phone Return Two Time and Homeshop18 not providing refund

Hari Krishna Duvuri

from Bengaluru, Karnataka

Address:

Karnataka

Dear Sir/Madam,

I have purchase a AirFone Touch Screen Mobile Phone Model No: AF22 from HomeShop18 in the month of Oct, 2009. Below are the details of the problems which I faced and help me how to get the refund. Also the Airfone Mobile is with HomeShop18 since 6th Feb and they are not providing the refund:

1. I have provided the initial feedback about the phone on or after 14th Oct, 2009 but there was not response from HomeShop18.

2. Received the notification from Vodafone on 28th Nov, 2009 that the mobile phone is not having valid IMIE number and called the HomeShop18 and got the confirmation that mobile is having valid IMIE number and I will not face any problem. I went to business trip and phone stop working because of invalid IMIE number and I was totally disconnected for 5 days and it was a huge loss for me because of not proper action taken by HomeShop18 when I have called on 28th Nov, 2009.

Also the mobile was having few other problem because of these problems I have returned the mobile to HomeShop18 on 1st Dec, 2009 and expecting the refund. But HomeShop18 send the mobile only chainging the IMIE number and other issues are remained same.

3. In the Month of Jan the phone again stopped working when I was on business trip and retuned back the phone on 6th Feb, 2009. The HomeShop18 is insisting to take the same mobile phone which got repaired twice and it is having the lot of manufacturing defects but I am expecting a refund.

Can you suggest me how to proceed so that I get the refund.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Rahul-Airfone

from Gurgaon, Haryana

Dear Sir,

This is Rahul from Airfone, first of all we are very sorry for the inconvenience faced by you. I am personally looking after your case and coordinating with HS18 for resolving the same. For this, please provide me the current status of your phone. Also provide HS18 order No., order date, delivery date and IMEI no. of the phone.

You may also call me at my cell no. +91 [protected] or give me your cell no. to call you personally.

Thanks

Hari Krishna Duvuri

from Bengaluru, Karnataka

Dear Sir,

Here are the details and I expect the refund at the earliest:

Customer Name: Hari Krishna Duvuri
Customer Location: Bangalore
Order No:[protected]
Book No: 136
Sr.No: 6797 dated on 6th Oct, 2009
Mobile Phone: Airfone
Model No: Af22
Product Rate: 3, 999.00/- (Three Thousand Nine Hundred and Ninety Nine only)

The mobile has been sent to the Exortic Corporation on 6th Feb, 2010 expecting a refund since the mobile is not in working condition for the second time and mobile is still with the Exortic Corporation or HomeShop18. I expect a refund for the same at the earliest.

I had a many discussion with Exortic Corporation Head and HomeShop18 Customer Care and Back-end department but there is no proper response. Now HomeShop18 is totally stopped responding to any mail communication which I sent to them. If required I can send all the mail communication and the complaints written to HomeShop18 and Exortic corporation but there was not even one single written response to my complaint letters. I expect a refund because of the in-convience caused because of the mobile phone not working and the response taken for complaint to address is 4 months and it is still not resolved.

I am reachable on mobile no [protected]

Thanks,
Hari Krishna D
Mobile No: [protected]

Hari Krishna Duvuri

from Bengaluru, Karnataka

Dear Rahul,

I am trying to reach on your mobile which is provided above but there is no response. I am expecting a posistive response it is a very long time the issue is pending and I am worried it is getting more delayed.

I appreciate your early response and hope the above provided details are sufficient enough to know about the case and to understand.

Thanks

Hari Krishna Duvuri

from Bengaluru, Karnataka

Dear Rahul,

I have tried reaching you several times to know the status but you are not reachable after having a discussion after 28th May.

It has been more than 5 months the product has been given to Exortic Corporation and expecting refund. I would appreciate your quick response on the same.

During the discussion you methiond the issues will be resolved in one week time but now it is longer time. I would appreciate your quick response.

Thanks