[Resolved]  Homeshop18 — non delivery of product

i dont like home shop 18 because i dont receive any product from this website because of shipping problem altough i have order things of 5000 rs

I placed an order for mycromax mobile X-336 on 29/11/2013 vide order no.[protected] in the name of my wife Saroj Arora. I was told that the delivery will be made on 03.12.2013. On 30.11.2013 I received a phone call that your product is with me to deliver. I told him to come after 3.p.m. as we are not at home. He replied that today it will not be possible I will come tommorrow. I waited whole day but in vein I tried to contact on the number and he replied that today it is not with me and I done know further and behaved very rudely. I got an acknowledgment on mail that my product has been shipped vide AWB [protected] through Aramex. But till today it is not yet delivered to me. I contacted to HS and the operator replied that status shows that product delivered and amount received. I also got a SMS mentioning that the product was received by Saroj Arora. It is a 100% false statements given by various persons whereas actually the product was not sent to me and it is harrasement to me while waiting for whole day and getting reply that the product is delivered.
Sir,
It is clear a case of negligence and harrasement kindly immediately investigate and reply resulting no alternative to move to Consumer Court as my name has been misused by the Company. I am forwarded this mail to Press IBN-7 and Network-18 .
An early and favourable action is expected from you in the interest of the Company.

G.K.Arora
343 Bhola Nath Nagar
Shahdara [protected] email gulshan.[protected]@sbi.co.in

Home shop 18 is found a worst company for online shopping in compassion to others

Order no.[protected].
Complaint no.[protected].
I have ordered spice 5 inch smart phone.
Delivery status shows that delivery attempt failed on 24.10.2014. However this is totally false. 24.10.14 was bank holiday and I was at home only. Nobody had come for delivery of product. In spite of several calls to homeshop 18 I have not received the product. It is reported that product was delivered through Aramex. When tried to contact them, no one picks up the call. Some recording is played indicating that service executives are busy. This is really frustrating experience from Homeshop 18 and its delivery partner. I was expecting delivery during Diwali. However I have not got the delivery even after 15 days of placing order. I do not think there is any one to take care of the customers in the team of homeshop 18. I am sure that no one will pay any attention to this complaint also.

In case of other online companies I have seen that when such things happen they on their own contact the customers, give sorry vouchers, discounts etc.

Regret placing order with Homeshop 18.

I ordered a Spark Mate Advanced Mop on wheel from HomeShop18.com vide order no.[protected] dated 8th February 2015. I have got a mail that order has been delivered on 2nd March 2015. The said product has not been delivered to me till date. I have prepaid Rs. 2249/- in a dillema to get the product at the earliest. I have lodged a complaint on 3 march 2015 bearing no.[protected]. Someone called me next day from their side and told that he will clarify from courier service and after holi festival, he will call me back. After holi, on 8th and 9th march I have called homeshop18 customer service and she told me that someone called me later on this. Then a call was received by me next day that still he didnt clarify from courier service, it will took some time. I am calling regularly since 03 March 2015 to till date, but they are unable to clarify from their courier service after the lapse of almost 70 days. Always telling that it will take 6-7 days. It is requested kindly do the necessary action at the earliest please.

I have purchased a Spark Mate Advanced Mop through homeshop18. This product became defective within 6 months of its purchase. This product (the Rod which was defective) can not be repaired as intimated by the brand customer care. There is no support to resolve the problem from homeshop18 and the brand (Crystal). To exploit the situation the Brand customer care advised to purchase a new rod at a cost of Rs.1, 300/- through homeshop18, which I believe is an unfair trade practice. Considering the poor quality of the product and the post sale attitude of homeshop18 and Crystal, I strongly recommend not to buy this product.

exchange jeans

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Regarding my complaint - 122079421 against Order No - 961259963

Hi, I already lodged the complaint for the replacement of my product but your team has asked me to share the scanned copy of the invoice. attached is the same for your reference.

Today we received our order Steelo lip pack 5, with a damage.

Today we received our order Steelo lip pack 5, with a damage in the lid of 1 big bowl, so pls we want an exchange of new 1. As we are regular customers to homeshop 18, we want u 2 accept our request.