[Resolved]  Hometown, Bangalore — Cancellation and Refunds for Receipt #[protected]

I have faced the same problem, where I bought spring mattress of 8 inch. They delivered 6 inch mattress. But they were not ready to take complaint. They played in the same manner saying that department manager will take care. But the manager was so careless that he send me some old 6 inch mattress after 20 days. After lot of fighting and calling them repeatedly, they supplied my mattress after one month. Manager used to give excuses like he was not coming to office or some holiday was there. He used to promise that he will call but never called and every time I have to call. Many times he was not picking up the phone. Customer care always shows busy. I think that hometown does not know how to provide service to customer.

dear respected sir or miss
as i was staying before in different adderss no a43 4th blk 4th stage basaveshwaranagar bangalore 79
but i shifted my home to 15/1 3rd main thilaknagar 4th blk jaynagar bangalore 41

even i have given current address to them
they were supplying but suddenly they stopped providing refilling to me

frm 5/1/2008 they not providing lgp to us
so i plead u to provide me my lpg

n even i prodused all to files to them

but still they are refuseing
to provide to me

my consumer no 0615596
dealer code 459750
thanking u s.khaleel

What is the process of cancel a PAN card.

If I want to purchase LCD TV from Home Town costing 50000 through Citibank Credit card
Then how should I avail 0% rate of interest?

Really they are fraud and I gave the money to home town for Wall unit and after that they told me that they don't have stock and suggested me pls select another product... I went and select another product with Rs 7000...than they despatched broken piece and didn't talk to me and not taking the interest in this case... than they committed me that within a week we will replace your product wit new one... I waited for one week and than they told we don't have anoother stock. I am facing problem from last 20 days and not positive response

I suggest you that pls don't purchase any thing (minimum furniture) from home town another way you spoil your life

What is the process of cancel a PAN card?

Kindly go to the hometown shop and give a very good bash to the manager and the customer care
And if possible, You can move to the consumer court or lodge a police complaint against them

Hometown service is hopeless! Dont mind spending extra money on brands which gives a good service but this one is worst! Took ages to deliver the Sofa which they promised on time and persons in billing section and the manager irritated the most as we had to wait for ages in the store for the mistake done by them...Not recommended!

Hi Readers,

Please do not purchase any item from HOME TOWN, Bangalore, they are completly cheating customers.

I bought a bed for 19000/-, it is not even 6 months that I purchased, the bed is so weak that they have only one particle board in the centre to take all the weight, the particle board which is supposed to be straight has taken U shape now, I am using cocrete blocks under my cot to sustain the weight, my situation is so pathetic that I cannot even explain to you. Had I got a bed done from any local carpender in 15-17k I would have got block board bed with teak wood legs. When I call the customer service they are not responding and say they have no waarenty, whereas there is 1 year warrenty on any product. I am sick and tired, I thought of moving this bed to the guest room so that I can purchase a wrought Iron bed that can last long. they will charge Rs. 600/- to dismantle and assemble the bed in the next room, can you believe this!!!

MY HUMBLE REQUEST TO THOSE WHO WANT TO BUY ANYTHING FROM HOME TOWN, PLEASE SAVE YOUR HARD EARNED MONEY DONT LOOK AT THE BIG SHOP AND BIG AMBIENCE, THEY ARE CHEATING US AND WE ARE NOT ABLE TO DO ANYTHING. PLEASE STAY AWAY.

why don't you approach consumer court, i guess that would help. In India most of these retailers are not bothers about the customer and they behave as they wish.

Hi

True. I booked a queen size wrought iron cot from Home town, bangalore.on sunday11 th april 2010, One Miss Reshma told me that delivery wud be 15 days >later on i wanted to cancel the booking as i wanted it early. On monday evening i went to shop. Reshma told me that the advance will not be given and i can buy something with that amount. However for the cancellation of the order she has to contact her manager for the needful and told me to come on wednesday 14 th apri;. Again on 14 th april i went she told me this cant be done and put across the manager Mr Srikanth to me. He said me a diff story altogether. he informed me that the cot was available as inward in their stocks and i can take the bed now. I informed them that i have booked the cot from other shop as on monday also no one informed me about this update.

I told them i want the balance amount adjusted as i am no way going to buy the cot now. If they have a inexpeirenced staff who cant give correct delivery dates to customers then they shud be kicked out from the shop.Srikanth said he wanted to get approval for this from his commercial dept. I wonder if a manger of a floor has no right to get this approval he is just a name sake jerk as a manager.

I wonder such stores like this talk only about rules form their end little knowing their funtioning is full of mistakes and flaws.

I am going to meet them again on satuday for the advance and if they are not adjusting the advance against the order cancellation, i am going to teach them a lesson of thier life

They better keep in mind this

Ritesh
Bangalore

Can someone post the details of the consumer court here, and the process to approach them?

THIS IS THE REPLY AND RESPONSE RECEIVED FROM THE HOMETOWN FURNITURE CO.FOR THE COMPLAINT LODGED BY SI060341
From:
FahadurRehman.Khan <FahadurRehman.[protected]@futuregroup.in>
View Contact
To: [protected]@yahoo.com
Cc: parameshwaran.[protected]@home-solutions.co.in; Vishal Nigam <Vishal.[protected]@futuregroup.in>; vaishali.[protected]@futuregroup.in; kamaleshwaran.[protected]@futuregroup.in
Namaste Sir

This is an 2nd reminder to you to make the balance payment and take the delivery ASAP as the stocks are lying idle at our warehouse, For which damages at our warehouse is solely on customers risk after the delivery date (due) as per our company's norms,

looking forward for you to make the balance payment immd.

Thanks & regards, Khan, DM CSD/RM, Home Town JP Nagar, [protected]

Forwarded Message ----
From: sudershan iyengar <[protected]@yahoo.com>
To: [protected]@home-solutions.co.in
Sent: Thu, 28 October, 2010 8:45:05 PM
Subject: Fw: complaint for delivery of Modular Kitchen
----- Forwarded Message ----https://www.consumercomplaints.in/my-complaints.htmlhometown-bangalore-c40751.html#
From: sudershan iyengar <[protected]@yahoo.com>
To: FahadurRehman.Khan <FahadurRehman.[protected]@futuregroup.in>
Cc: parameshwaran.[protected]@home-solutions.co.in; Vishal Nigam <Vishal.[protected]@futuregroup.in>; vaishali.[protected]@futuregroup.in; kamaleshwaran.[protected]@futuregroup.in
Sent: Thu, 28 October, 2010 8:41:45 PM
Subject: Re: complaint for delivery of Modular Kitchen
28.10.2010
The Managing Director,
Future Group.
Mumbai.
Dear Sir,
With reference to my mail cited below What action has the company taken in this matter?

I don't understand, when I have paid 50% advance then why company cannot have the confidence in delivering the goods and installing the furniture and then take the payment. Either the company is not
sure of its products and/or at the same time cannot give full satisfaction of the goods to their customer.
Thus, afraid of non payment by the customer. In that case the company should close down their business, is what I understand.
Secondly, now what guarantee should a I have in your company that on paying the balance amount, you will fit the goods to my full satisfaction.Am I write or wrong? I too feel that, the company, will just fit the goods in a hurry and move out and then not bothered of the customer, as the company has received the money in full and the matter is over. This is very well seen in the way your company salesman are behaving.
If you really trust your customer having paid such a sum of Rs.75000 with only a receipt of it in hand and goods delayed by over a months time.How do you feel I person paying so much still kept waiting and your salesman behaving in irresponsible manner.Let the company pay the interest on the advance amount and also the cost for my delay in shifting to my residence due to your delay in fitting the kitchen.
If the matter is not taken up at the highest authority, I will be compelled to take matter under publicity grounds.I want the reply from the company towards my complaint latest by tomorrow (29.10.2010) else I will be compelled to take further steps in this matter.
Regards, Sudershan R Iyengar.Mob. [protected]
From: FahadurRehman.Khan <FahadurRehman.[protected]@futuregroup.in>
To: [protected]@yahoo.com
Cc: parameshwaran.[protected]@home-solutions.co.in; Vishal Nigam <Vishal.[protected]@futuregroup.in>; vaishali.[protected]@futuregroup.in; kamaleshwaran.[protected]@futuregroup.in
Sent: Tue, 26 October, 2010 5:02:18 PM
Subject: Fw: complaint for delivery of Modular Kitchen
Namaste Sir
First let me ask you Sorry for the inconvince
This is with regard for your valueable feedback that you have booked a modular kitchen with us i really appologies for the delay of delivery Sir when we have met each other on 2.10.2010 & the issue was rasied delivery was not done accordingly then i have taken this issue in my considreation & i have promised you that the material will be delivered on 25.10.2010 now the stock we have recevied before that & Mr Sangeeth also informed you regarding the stock that we have recevied so kindly pay the balance payment even i reqeust you to pay the full amount then accordingly will delivered the stock but unless you dont pay the amount we can't release the stock according to the company norms
From: sudershan iyengar [mailto: ]
Sent: 24 October 2010 22:03
To: Feedback Home Solution
Subject: complaint for delivery of Modular Kitchen
24.10.2010.
The Manager,
Home Solutions Retail ( india ) Limited,
Plot no.45/1 & 45/2, 45th cross,
J P Nagar, Bangalore-560069.
Mumbai.

Dear Sir,
Sub.: Purchase of Modular Kitchen Code:[protected] dated 15.08.10
Article No.[protected] in the Name of Sudershan R Iyengar,
amounting to Rs.148, 000.00
********************************************************************************...⇄
I the undersigned had booked the order of the above article from your company and the details of the same are as follows :
1. Advance paid Receipt no.553 dated 15.08.2010 Rs.1, 000.00
2. Second payment was made on 19.08.2010 vide receipt no. [protected] dated 19.08.2010, for Rs. 37, 000.00, in which the delivery date has been mentioned as 20.09.2010
3. Third payment was done on 29.08.2010 for an amount of Rs.37, 000.00,
with the deliver date as 20.09.2010. Receipt no. [protected].

I had requested Mr.Sangeet Anand, Sales Executive at the counters at Bangalore Central at J P Nagar, to get the work done at the earliest for which he said that he will request you factory and he had put the mail for earlier delivery as I had to shift to the new home which was vancant and the work could be done smoothly without any disturbance. He said he has put a mail and will get it done accordingly. But nothing was done till yesterday that is 23.10.2010.
I was following up with him, in-spite of all the request, he was only giving various excuses like mobile is not working, I am on weekly off, the company name has changed and latter was to now that the material is short supplied and the same has to be imported and so on.
Then came Mr. Kamlesh in to the picture and then too I was regularly calling them and I got annoyed and had to call them loudly. Then next time when I called they did not pickup, I thought that they might be busy but next time I got the reply that I am shouting at them and hence they did not pickup. You may now tell me when I have paid for my article why should I not follow them for the goods. Am I here to listen to them, saying that I am shouting and quarreling with them? Why should I be abused by your counter staff? In spite of paying Rs.75, 000.00 as advance for the material.
I would also like to inform you that your counter staff did not tell us the details of booking. But just got the order form booked and signed and are now to tell me that you should have read the details before signing etc.Now I have wasted so much of time and money and got blocked for the delayed delivery. I am now to claim that you need to pay interest for the amount I paid (Rs.75, 000.00 )as advance and also pay the damages for my house maintainence and at the same time I have to take leave for the work to be done at my residence. I had met your Executive staff Mr. Parmeshwaran,
in this context and told him about the contract, that I will only pay the balance amount only on delivery of goods and my satisfaction. He said that the goods can be delivered only on payment and not other wise as per the contract.I am to claim that when you have complied with the date of delivery I too will not pay until and unless you deliver the goods and compensate for the loss I have incurred under the contract. He too was very arrogant at me and said that you may do whatever you want, we will do so as per the company rules.I want to ask your company that "do you want every customer to read the rules and then purchase from your stores" in that case I will publish the same for your company from my side. Hope this is fine.
I request you to resolve the matter accordingly.
Let me sight one more example, I purchased bunk bed on the same day
( 15.08.2010 )by paying Rs.2000.00 advance the deliver date mentioned was 30.08.2010 due to shortage of stocks for which i said Ok and then I needed to follow up for your stocks, still I said might be due to oversight and finally I was told that you need to pay balance amount, I said fine, then the delivery took place in a day or two.. Then the bed was not all fitted for another 5days till i called. When I called, I was told that there is no record for the delivery of bed, they asked for delivery note and then only the fitting was
done. I want to ask you that now how the goods were delivered from the godown without information etc. and why not know. Please take a note of this. Also take up the matter at your end and reply me at the earliest. Hoping for the earlier reply from the company. So that I may take up steps.
Regards
Sudershan R Iyengar
Mob. [protected]
Bangalore .

Home Town — Consumer complaint

Hi



I had purchased a du roland 3D wall PPB Lc Gd ( Code[protected] on 4/02/2011, Which cost Rs- 6499/- bill number is [protected] ,



I think due to non slandered installation the wooden cabinet is Brake down to my kitchen unit and damage my Micro oven , Gas oven and mix machine,



I want to know why this type of wooden cabinet sale from Home town, who will bear the damage cost,



I had already logged complain to your call center number. But no body bothered to contact me,



Please resolve my problem ASAP,



Regards



Tapas Bose



[protected]

Dear Mr. Bose,

We regret the inconvenience caused to you.

After the receipt of the complaint regarding falling of the unit we had send our auditor at your place to inspect.

We found that the installation place of the unit was changed from your side.
The initial installation was done from our end after taking your consent. Later the Unit was removed from that place and it was installed at a different place from your side. Our warranty becomes void if the installation is done from your end.

Still after the site was inspected we tried to repair the damaged planks, but definitely a perfect repair could not be matched with a new piece, and hene there was shade variance. Our team is in touch with you to see what best can be done.

You will appreciate that we have attended the complaint immediately and taken all possible efforts to resolve the difficulty you are facing.

You can also write to us on [protected]@futuregroup.in.

Sincerely,
Customer service.

Dear Mr. Bose,

This message is from HomeTown.

The above matter is resolved to your satisfaction.

You can also write to us on [protected]@futuregroup.in.

Sincerely,
Customer service

Sorry to say home twon grup, my product they are not relpace, i do't know why, they are comitted me to they faild to retured my case, They are saying you have to purchesed elc product from home twon, They are less brothered to say customer required or not, i have lost my 6499/-rs, Please requisting to all consumer please do not purchased any home twon product, After sale service is zero,

----- Original Message -----
From: manish AGARWAL <[protected]@yahoo.com>
To: "[protected]@fortunegroup.in" <[protected]@fortunegroup.in>
Cc:
Sent: Wednesday, November 30, 2011 11:38 PM
Subject: Health Hazard due to Defective Mattress- CRF No 647

Hi,

This is with regards to camplaint against a dreamline spring LGD soft Mattress purchased from Home Town Bangalore JP Nagar on 12/07/2011(Advance reciept no: [protected]).

The same was bought as it was suppose to be comfortable. But the trauma began when we started facing serious back ache issues everytime we sleep on the matress. We never had any health issues till be bought this mattress and were absolutely fit.

After few months only the situation is such that we are scared to even sleep on the mattress and prefer sleeping elsewhere on sofa etc. I had spent Rs 8000 because it was suggested to be a better option. And to add to that the cloth of the mattress is getting torn from many place which confirms that the product is not of a good quality.

When contacted the store, they tried to wash there hands with comment that "its not in there hand" and i need to raise a camplaint on this id. I did not expect this from the company. The product is clearly a defective and of inferior quality. And it makes sense to replace the faulty product and relieve the customer from the troubles arising out of it,

Its my humble and sincere request to take action on this camplaint and facilitate a replacement of mattress and spare us from further hazard it will cause us in future usage. We have already spent enough money on consulting doctors and they have suggested that the same is because of the mattress we are using. I do not expect claims for my medical expense but i surely expect a replacement of the same.

I am also ok to spend even more money if i am suggested an upgrade of the mattress. I would expect a speedy action on my camplaint and be assured of good service from the group.

Also i do not really wish to take any legal action against this camplaint until an appropriate action is taken on this camplaint.

You can reach me on my cell for any further information or clarification.

Regards,
Manish
+[protected]

R. R. IYENGAR — Delay in delivery

June 6, 2012

Dear Sir,

One document by speed post was sent by Mrs. Yamini Chowrdhury from New Delhi Cantt on June 1, 2012 by Air way bill No. ED[protected]IN
dated June 1, 2012 at counter No.3 OP:PA2 This document received on June 5, 2012 in afternoon say about 4pm.

Normally the speed post is delivered within 24 hours. However taking in to consideration of more documents, this document at least should have
been delivered by June 4, 2012, as June 3, 2012 being Sunday. In fact in earlier occasions Speed post document has reached us after a lapse of 4 to 5 days from Chennai. When orally spoke to superintendent of RT Nagar that time he requested me to bring to his notice if such cases arises once again.

I request you to investigate this delay and let me have your comments on this issue.

Hope my request will be considered favorably and get the immediate reply.

Regards
R. R. IYENGAR
[protected]/[protected]
email id: iyengar.[protected]@gmail.com

Could somebody send me the name and the telephone number of the managing director of Home town Bangalore.

I have a problem with there manager who does not except my phone calls, and does not respond to my SMS messages, who agreed to charge me only for the bus fare, when there representative came to my premises, I am now asking for the balance to be paid into my account.

I spent just under 4 lakhs with them, and find it disgraceful that they do not have the decency to return my calls.

ken