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[Resolved]  Hometown - Home Furniture — Installation and faulty piece delivery

I have purchased HomeTown Wardrobe on 30th Oct (#[protected]) which was delivered in packed condition on 2st Nov. Today i.e.3rd Nov- Installation person has visited our home but when he unpacked the piece it was found that entire hardware packet was missing and base panel was broken.
It shows very poor quality control of Hometown also when compaint about the same was registered, it took us multiple calls at call center and person at call center was not aware of procedure to follow and could not assure us about replacement/ delivery of hardware. Installation person was also not aware of the process to complaint and what to do next.
Now we are in the situation that we do not know what to do and Hometown call centre does not know what is going to happen and when it would replaced / installed.
Very Poor service from Hometown!
From:
Rashmi Vadhavkar
[protected]@yahoo.com
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

Comments

Dear Ms Rashmi,

This message is from HomeTown.

We deeply regret the inconvenience caused to you.

The matter was resolved to your satisfaction after you mailed on [protected]@futuregroup.in.
For any further queries please feel free to write us on [protected]@futuregroup.in

Assuring you the best of our services.

Sincerely,
Customer Service.

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    I want to submit Complaint Positive Review Neutral Comment
    code
    Big Bazaar / FutureBazaar / Future Retail / HomeTown
    Customer Care Service
    Customer satisfaction rating
    64%
    Complaints
    2626
    Pending
    0
    Resolved
    1575
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
    View Full Information
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