[Resolved]  Hometown, Kolkata — unsatisfactory service

I have to admit that the overall service extended to me by Home Town (New Town, Kolkata) has been pathetic and highly unsatisfactory. I have been complaining and escalating the issue at regular interval, but things are really getting worse and unbearable for me. I have never seen/heard about such case. It has been most annoying and frustrating shopping experience for me.
I was told by the representative/managers at the time of purchase/delivery/grievance redressal.
1. Floor Piece is not delivered. – It was told to me that the floor piece (on display) is not for delivery and Customer will always get a fresh piece from the warehouse. For this reason, I was told that fresh piece of consignment will be delivered to me and it will take maximum of 45 days.I agreed to that. But after doing lot of follow-up, Queen bed, Shoe Cabinet and 4D wardrobe was delivered to me . I was shocked & surprised to see the 4D wardrobe in bubble packing and when I called up your representative, they accepted that floor piece has been delivered to me. Then, what about the policy? Does it change on regular basis? When they had to deliver me a floor piece then why to wait for so many days..!!
2. Regressive Quality Check – When the side table was not delivered along with other items, I was told that dresser got damaged in transit and as per the policy, it can not be delivered and then we agreed to have delivery after another 10 days. After 10 days, we got the dresser, but it was a damaged piece. When the same damaged piece was to be delivered then why to waste 10 more days?
3. Customer Service -- It has happen not once, not twice but thrice that I have to spend my whole day waiting for either the delivery van or fitter but no one turns up. Last Sunday (22nd Nov 2009), fitter was supposed to come to my home around 10:30 AM to complete the unfinished tasks and replace the damaged dresser but till date I have not got any update from their end. I am so frustrated with the representative that I do not feel like calling them and as usual they never care to call me to give any update on any of my complaints. My grievance has been heard by many managers , but the end result is same (unacceptable & dissatisfactory).
There seems to be no cooperation among the departments themselves. They are unaware of the things and every department gives a different information if asked or chased.

This was reallly the worst shopping experience I have ever had and seriously in future wont go or recommend hometown to anyone. Now thing better are the small shops / local shops than running behind these so called brand names.
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Aug 14, 2020
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I was told by many friends not to buy any big item from Home Town, Alas I didn't listen and agree to pay 25K advance for a sofa of 1.40 lacs, with a request to hold it for 18 days. My ordeal started. After waiting for over half an hour to pay advance, was told computer was not updated, another 15 minutes and finally hand written receipt was given with confirmation that Sofa set piece was lying in store and blocked for me. 2 days after I got a phone to pick up sofa in 4 days else pay holding charges. Got my renovation completed at extra cost and called up Home Town and was informed that Sofa was not ready, in fact it was never in store the day I booked it. I was informed that fresh order is placed and is expected by 4-5 November (close to Diwali) that too not sure, called up en number of times, there is no response, sales man says talk to assistant Manager, who says talk to customer Manager, who is unapproachable, all senior officials phones are not reachable as they all sit in basement. My ordeal and harrowing experience continues. A.K.Nijhawan [protected]
Well, to me the hometown experience has been a mixed bag, possibly because I knew someone beforehand. I bought stuff for my new flat which includes sofas, recliner, coffee table, bar, bedroom sets(for 2 bedrooms), dinning table with chairs, extra wardrobe, bin bags, curtains, bedsheets, duvets, etc. All worth a little more than 3 lacs. The delivery and fitting was promptly done as promised and I was really impressed. But unfortunately there were a few problems with the fittings owing to wrong/short supply. I was initially a little disturbed as we had set a deadline to shift to the new flat. We were not expecting much from them but since we had humbly requested that we are really desperate to shift to the new flat at the earliest, we thought that they might take things a little earnestly. It took a lot of phone calls and cajoling to pursuade them to pursue my case. It has been more than a week since the fitting was done but me and wife are still hopefull that maybe by tomorrow all the pending jobs would be taken care of and our predicament would be finally over. I strongly believe that HOMETOWN KOLKATA does not really believe in customer satisfaction, cause I spend more than nine months a year abroad and I have seen how customers are treated. You cannot run a business by antagonising your customers cause if they cannot do any good they can surely do bad to your business. Nevertheless Happy Shopping to all the Prospective Customers at HOMETOWN Kolkata.

With Best Wishes,
Sanjay Dutta
Home Town is probably the worst amongst the Future Group. Display & variety might make you impressed, but the quality of product is shockingly poor. The behaviour of the sales person is equally unprofessional. The very first time I visited Hometown to buy GEYSER & AC, I was just passing bye the photo frame store..Those were kept in such manner in the shelf, that one of them fell into the floor. It was of Rs 800.. & the pasting, frame was so poor & the roughted, cheap iron nails was broken in such a way that it seemed to be of plastic!!.. It was of sooo rubbish quality.
The salesboy immediately asked me to pay the money to which I agreed & payed it also. But I wanted to talk to the manager to show him such a poor quality of a photo piece which they sold for Rs 800 !!
He, as usual, did not acknowldge it at all & told these photos come from Mumbai & they are not responsible for the QUALITY OF THE PRODUCT !!! Imagine...
I have informd all of my frnds/relatives to not to get deceived by the glamour of home down products.. but to judge the quality first & then decide..
I personally would never ever go to a shop so poor like HOPETOWN..
Also, would like to mention if you just search googe with Hometown Kolkata, it will show first 3 entries out of 5 full of complaints...

** please read "I was just passing bye the photo.. " in the 3rd line as "I was just passing by the photo.. " & "HOPETOWN" as "HOMETOWN" in my previous post..**
Home Town is one of most unprofessional bunch of people collected together to decive and fool people by good looks of the showroom. Worst quality furniture, no after sales service, no customer care attitude and false promises. They just don't bother after they get the money. Simply a bunch of crooks to cheat people any way they can.

I have suffered enough for last one month after spenading good 45 K through buying a solid wood dining set and helplessly seeing it cracking piece by piece (wonder if it can ever happen in solid wood furniture !) and Hometown guys laughing their heart out on my pitiable situation.

Wish if their was a law to punish such white coller cheaters !

Ish M Garg
17.12.2010

From :
Biswajit Roy
Ichhapur Ramchandra Path, Near 20 No Railway Gate
P.O. Ichhapur-Nawabganj, Pin 743144, Dist 24 Pgs(N), W.B., India
[protected](M).

Sub: Complaint against Smt Baby Sadhukhan, Lady Peon of Ichhapur Nawabganj Post Office, 743144, deputed at Ichhapur Ramchandra Path, Near 20 No Rail Gate under the jurisdiction of Ichhapur Nawabganj Post Office, 743144, 24 Pgs(N), W.B, India..

Sir,

With deep regret, I like to bring to your notice the following facts for taking legal action:

That on 28.10.2010, Smt Baby Sadhukhan, Lady Peon of Ichhapur- Nawabganj Post Office, Pin 743144, 24 Pgs(N), W.B., India refused to deliver my Registered with A/D Letter to my mother in spite of her request and on production of Authorization Letter which has duly been attested by the said Lady Peon and she ordered to collect the same from the Nawabganj Post Office.

On 30.10.2010, I compelled to collect the said letter from Nawabganj Post office and again requested her to deliver my letter to my mother as authorization letter is lying with my mother but she ordered me to type out a new authorization letter and specimen signature of authorized persons will have to be attested in her presence at my residence, but till date neither she has come to complete the formalities nor intimated anything in this regard.

On 27.7.2009 also, the said lady peon had taken back a registered letter without delivering the same in spite of requests of my mother & wife of my brother and even on production of authorization letter on my behalf and on the next day i.e. on 28.7.09, the undersigned went to collect the said registered letter from Nawabganj post office but the lady peon was not available from 9 AM to 10 AM and even she has not come to deliver the said Registered Letter for 2nd time since 28.7.2009 and for which a complaint has lodged to the concerned post Master & sent through courier vide letter dated 2.10.2010 and the same has acknowledged but neither any action has taken nor feel any courtesy to reply for the same by the Post Master of the Nawabganj Post Office.

In past also she had not delivered Registered Letter which had been verbally reported to the Post Master of Nawabganj Post Office but no action has been taken from their end.

It can bring to your notice that the previous postman was usually delivering my Registered Letters/parcels/postal materials/documents to my mother/authorized representative at my residence in my absence. Lady peon could have taken the witnesses
at the time of delivering my letter in my absence. without returning the same on one visit and to pushed me in soup & forced to incur huge financial loss in the long run.

As I am working with a leading International Educational Institution as Top Executive with lot of work pressure, so, I cannot take leave on my sweet will.

In this regard I have lodged a complaint to the Post Master of Nawabganj Post Office, Ichhapur-Nawabganj, Pin 743144, Dist 24 Pgs(N), W.B., India which has been acknowledged by their office on 12.8.2009 but neither any action has been taken from their end nor any reply has been made to the undersigned till date which has not only denigrated the reliability/authenticity/service utility of the Post Office but also loss of Government revenue.

The act of lady peon has reflected carelessness, negligence in duty, willful insubordination and contrary to the law and for her malicious & malafide intention, the undersigned forced to bear huge financial loss.

So, May I request you, sir, to call for a report from the Post Master of Ichhapur-Nawabganj(Pin 743144) Post Office and take appropriate legal action in this regard so that proper service will restore in future & illegal activities should be stopped and banish for ever for the benefit of all, otherwise private couriers will occupy the place of Government Post Offices..


Thanking you,

Yours sincerely,


Biswajit Roy
Hi all disgruntled Home Town customers,

I am a frequent visitor to Home town, kolkata. I was contemplating buying some furniture from Home Town, but after reading the posts have decided otherwise.
I may add that I too have had some unsavoury experience at Home Town recently. My wife had bought a kitchen accessory. While checking out we were billed an amount which turned out to be greater than the amount printed on the tag attached to the purchased item. What was inexplicable was the fact that the serial number (printed with the bar code) in the tag matched entirely with the number printed in the bill ! The hapless salesman at the check out counter was of little help and we had no option but to leave in a huff!!
Having said that, I may add that we do visit Home Town once a month and do enjoy the experience of shopping for our little needs. It just needs to be more professional, not only in its outlook ( which it already is) but also inside.

A wellwisher.

Deals and You — Unsatisfactory service

I am trying to get in touch with D & Y team for quite a long time.
My phone calls are kept on waiting for minutes and out of frustration i have to hang it up. i was curious to know if the product will really be delivered,after reading about cheating and fraud cases about the company.
i gave up on call and have send a message yesterday through email at [protected]@dealsandyou.com which is mentioned on their site.
my Order no is[protected]
Order ID is 95231
Area:Mumbai
product is Sony vivaz phone.
there is no response as of now.i want to know when the product will be delivered and about its quality,also the memory card that i will get along.
i need to have these details immediately. so that i can plan things and at least arrange for some alternative.
hope to get a better service and a courtesy reply.
Hi Khyati,

We are from DealsAndYou team. Kindly send us your contact details at [protected]@dealsandyou, so that our support team can get in touch with you and resolve all your queries.

Thanks and Regards,
DnY Team
My contact number is [protected].
contact me at the earliest. mail has been sent as well.
Thanking you.
Khyati S.
I got my bathroom refitted from Hometown and boy what an experience it was. In fact the process is still going on. Just had a conversation with one of the managers regarding the leakage in my wash basin.
A 15 day job turned iut to be a three month nightmare (still facing problems after so called completion). There was no coordination among the different workers. They all worked independently without talking to each other and created a complete mess. Not a single thing got done in one iteration. Several reworks were called for and the quality of the work done in the end was also very very poor. the managers are utterly useless people with no sense of responsibility, when you complain they say its not their fault and that they are just employees of hometown.
Hometown has made me realize that a 5X7 bathroom could cause so much misery.
I have suffered at their hands and would like to warn everyone of you out there never to use thier services ever. They will make your life hell
You are so right. I had (am still having) a similar experience, maybe worse. Got my bathroom refitted from Hometown. What was meant to be a 15 day job turned out to be 4 month nightmare.
The whole process of execution was full of problems at every step and there was abolutely no coordination among the different departments. Complaints to managers turned out to be pointless and the quality of work done was of very poor quality. Bought really expensive material from tiles to the fittings but they made a mess of everything.
This experience made me realize how much misery a 5X7 bathroom could cause. Just had a heated conversation with one of the managers regarding a leakage I discoverd in the wash basin a week after formal completion.
I have suffered at the hands of Hometown and would like to warn everyone of you to never ever use the services of Hometown for anything.
Product is still not delivered. its been more than 21 working days and the assurance given on the site is fake and also via mail.
Nobody from the company bothers to contact the stressed customer.
there is no way you can trace your product.
if you contact the customer care helpline, Anish will call out that the systems are down contact after one hour. and if the lady Ruchi picks it up then she'l say your concern has been sent to the respective departments and they will look into the matter.
and if you try calling more, just forget it, nobody is going to pick it up.
if you invest in such a company believe that your money is gone.
its stressful to mail them often, call them and have the hope of getting the product.
BAD REALLY BAD. letsbuy.com is way too good to be compared to them.
pathetic service[protected]they just know how to fool the clients who are in toouch of good things for their home. they take money n do not maintain the delivery date but no compensation for the same. Home town only knows how to take money n not give the service for that. Secondly, they never have an accurate piece of anything they deliver. either it has a bad handle or a crack in it or some other issue. either they try to fool thm again by sending damaged piece n then waiting for them to complain n if they dont, they have achieved what they want---only money!! Home Town is only a place of fooling clients n doesnot have any product worth its price!! they do not have well trained fitters always n finally when they cant make it, they pull their hands up n say----its ur flooring problem.how disgusting can this kind of business attitude be???
Best to avoid Home Town, E-Zone, Pantaloons & Big Bazar 'Coz they all belong to the same Group and all their services will leave you frustrated. My experience with Home Town too as regards delivery and quality has been pathetic. I have vowed to stay away from Home Town.
I would advice customer NOT TO BUY PRODUCT FROM HOME TOWN, KOLKATA. They are the biggest cheater in Kolkata. I have ordered a dinning table under Advance Receipt No: [protected] dt. 28/08/2011 which was supposed to deliver within 3 days. Right now it is more than 20 days and there is no sign of delivery or status report from their end. We have tired of calling again and again. As per my last correspondance, they asked me to send email at ht.[protected]@futuregroup.co.in requesting for refund. Now they guys are kept neglecting my email and not ready to provide the refund against non-delivery of product.

HOW CAN SUCH A BIGGEST CHEATER SURVIVE ?? I AM REALLY SHOCKED TO SEE SUCH PATHETIC SERVICE FROM FUTUREGROUP.
I would advice customer NOT TO BUY PRODUCT FROM HOME TOWN, KOLKATA. They are the biggest cheater in Kolkata. I have ordered a dinning table under Advance Receipt No: [protected] dt. 28/08/2011 which was supposed to deliver within 3 days. Right now it is more than 20 days and there is no sign of delivery or status report from their end. We have tired of calling again and again. As per my last correspondance, they asked me to send email at ht.[protected]@futuregroup.co.in requesting for refund. Now they guys are kept neglecting my email and not ready to provide the refund against non-delivery of product.

HOW CAN SUCH A BIGGEST CHEATER SURVIVE ?? I AM REALLY SHOCKED TO SEE SUCH PATHETIC SERVICE FROM FUTUREGROUP.
I would advice customer NOT TO BUY PRODUCT FROM HOME TOWN, KOLKATA. They are the biggest cheater in Kolkata. I have ordered a dinning table under Advance Receipt No: [protected] dt. 28/08/2011 which was supposed to deliver within 3 days. Right now it is more than 20 days and there is no sign of delivery or status report from their end. We have tired of calling again and again. As per my last correspondance, they asked me to send email at ht.[protected]@futuregroup.co.in requesting for refund. Now they guys are kept neglecting my email and not ready to provide the refund against non-delivery of product.

HOW CAN SUCH A BIGGEST CHEATER SURVIVE ?? I AM REALLY SHOCKED TO SEE SUCH PATHETIC SERVICE FROM FUTUREGROUP.
Dear all
I wish I read your comments before agreeing to my wife's suggestion to buy furniture from Hometown, I was on a short trip to Calcutta from the US and wanted to buy a wardrobe for my flat. I paid all the money upfront and then they supplied the unassembled wardrobe -damaged in transit and of a completely different colour. For almost ten days we were going back and forth, making phone calls and personal visits, They refused to refund, Eventually the wardrobe was delivered and assembled a few hours before I was leaving Calcutta, I also bought furniture from local shops without making full payment upfrint- but their delivery and the service were prompt unlike Home Town's. I will never buy from Home Town,
Dipto Chakraborty
I was planning to visit hometown, kolkata for the first time.

After readiung all th ecomments, I am not sure I will.

Thanks for informing us.

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