[Resolved] Hometown, Kolkata — unsatisfactory service, Page 3

Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Hometown, Kolkata — unsatisfactory service

H Hemant from Kolkata, West Bengal

I have to admit that the overall service extended to me by Home Town (New Town, Kolkata) has been pathetic and highly unsatisfactory. I have been complaining and escalating the issue at regular interval, but things are really getting worse and unbearable for me. I have never seen/heard about such case. It has been most annoying and frustrating shopping experience for me. I was told by the representative/managers at the time of purchase/delivery/grievance redressal. 1. Floor Piece is not delivered. – It was told to me that the floor piece (on display) is not for delivery and Customer will always get a fresh piece from the warehouse. For this reason, I was told that fresh piece of consignment will be delivered to me and it will take maximum of 45 days.I agreed to that. But after doing lot of follow-up, Queen bed, Shoe Cabinet and 4D wardrobe was delivered to me . I was shocked & surprised to see the 4D wardrobe in bubble packing and when I called up your representative, they accepted that floor piece has been delivered to me. Then, what about the policy? Does it change on regular basis? When they had to deliver me a floor piece then why to wait for so many days..!! 2. Regressive Quality Check – When the side table was not delivered along with other items, I was told that dresser got damaged in transit and as per the policy, it can not be delivered and then we agreed to have delivery after another 10 days. After 10 days, we got the dresser, but it was a damaged piece. When the same damaged piece was to be delivered then why to waste 10 more days? 3. Customer Service -- It has happen not once, not twice but thrice that I have to spend my whole day waiting for either the delivery van or fitter but no one turns up. Last Sunday (22nd Nov 2009), fitter was supposed to come to my home around 10:30 AM to complete the unfinished tasks and replace the damaged dresser but till date I have not got any update from their end. I am so frustrated with the representative that I do not feel like calling them and as usual they never care to call me to give any update on any of my complaints. My grievance has been heard by many managers , but the end result is same (unacceptable & dissatisfactory). There seems to be no cooperation among the departments themselves. They are unaware of the things and every department gives a different information if asked or chased. This was reallly the worst shopping experience I have ever had and seriously in future wont go or recommend hometown to anyone. Now thing better are the small shops / local shops than running behind these so called brand names. Was this information helpful? No (0) Yes (2)
Aug 14, 2020 Complaint marked as Resolved
47 Comments	Share
Submit Close

Related Big Bazaar / FutureBazaar / Future Retail / HomeTown reviews

View all 3867 Big Bazaar / FutureBazaar / Future Retail / HomeTown Reviews

Comments

bikramjitchatterjea

from Mumbai, Maharashtra

I completely agree. The service and quality both are questionable. Reps
manning the floor r most impolite and have no clue on delivery schedules
I have ordered for a double storeyed bed for my baby on 4th April
And as per schedule promised by them, was sure and committed my baby
A gift on Poila Baisakh. To my utter dismay the bed is still not delivered
I visited Home town twice for this as on phone enquiry is pathetic. But
No one could give me any clue. Though they say delivery within Kolkata
Pincode is free but in my case they charged delivery and transportation and I agree
And I agreed but in vain. I feel cheated. Rgds, Bikramjit

sani_r

from Pune, Maharashtra

Hi, date-24/04/2012

I purchased booking valu 30% in total amount a dinar table on 02/02/2012. but there are com. form booking date after 15-20 days on your shop(E-MAIL. NO-6, Kolkata) and in from my phone no [protected]. still there no call my phone and I wait 2 days, And I go to consumer form

The Invoice No is : [protected]
:
Buyer Name :Sani Gopal Roy

plz do as soon as possible .

Regard's
sani

S Deshmukh

from Gidam, Chhattisgarh

I had purchased a kitchen utility stand from Hometown on 23/05/12 and I understood it was to be delivered on 28/05/12. I had wanted a wardrobe, a book shelf and a kitchen stand urgently as I was shifting to a new flat. I was told that the wardrobe and book shelf were not in stock and I would have to wait for a month after paying the full amount. As the kitchen stand was in stock I decided to buy it on assurance from the salesman that the same would be delivered on 28/05/12 without the need for my following up. I got a call from 'Hometown' for delivery on 26/05/12 and I said that the delivery may be done on 28/05/12 as assured. I did not get the kitchen stand on 28/05/12 nor was there any call from 'Hometown'. On 29/05/12 I called many times but could not get through and finally in the evening when i got through, I requested for delivery that day itself as i would not be in kolkata from 30/05/12 to 08/06/12. I clearly mentioned that if delivery cannot be made on 29/05/12, my order may be treated as cancelled and my money be refunded. ‘Hometown’ assured me that if delivery was not made on 29/05/12, the order would be cancelled and my money refunded in five days. In spite of clear instructions I got many calls on 29/05/12 from 'Hometown' saying that delivery would be done on 30/05/12 and many calls on 30/05/12 and a call again today, that is on 31/05/12, to give the delivery when I am not available in kolkata and after i have cancelled my order and requested for refund. As it appears that 'Hometown' is quite disorganised and has no concern for customer service and in spite of cancelling the order, has not acknowledged the same, I had to look out in the net for logging this matter. Had I seen the numerous similar complaints on the net I would never have visited Hometown.

ujjwaldas

HOMETOWN KOLKATA IS HORRIBLE IN SERVICE. YOU ARE A PREY OF THESE PEOPLE ONCE YOU HAVE MADE THE PAYMENT.
THESE PEOPLE DONT DELIVER IN TIME. YOU CALL THEM TO HEAR STORIES FOR THE DELAY.THEY SUPPLY DAMAGED STUFF AND CANNOT FIX THE FURNITURE.

WORST THING THERE IS NO COMPLAINT ESCALATION CHART... THEN HOW CAN U EXPECT CUSTOMER SERVICE.

WELL I HAVE APPROACHED THE CONSUMER FORUM, NOW LETS SEE WHAT THEY CAN DO..

UJJWAL DAS
ujjwal.[protected]@hotmail.com

Pmustaphi

I fully agree to you. I had ordered a queen size bed, a orthopedic mattress, and a cabinet for my aging mother. They delivered all three items but the mattress was not orthopedic. This was especially ordered because it is recommended by the doctor. First the delivery took over tree weeks. Finally I have been charged more but delivered a wrong mattress . My mother who stays alone accepted it not realizing it was not the right mattress but now they are refusing to change. It is hardly a week or so old and not damaged anyway. This has been purchased from the new store in diamond plaza. Horrible unfriendly service and no respect even when my visited the store alone and called them several times. I would not recommend anyone to go to the store. Very unprofessional attitude and they do not meet the international standards.

Any advice what can be done?

Piyali Mustaphi

nandini_p

from Goshainganj, Uttar Pradesh

I drop my idea to visit Hometown to buy furniture etc. for my new flat after going through all your comments. I do advise all who were cheated to go to consumer forum. This runs in every district usually attached to DM's office or district court. You need not take any lawyer or spend any money. But it may really prove to be useful. To know more check http://ncdrc.nic.in/, http://wbconsumers.gov.in/ or search the net for other options to complaint online.
Nandini P.
Kolkata

Mehnaaz82

I too agree with a lot of you. I have bought a dining set, a 3 door wardrobe and a Queen size bed with a side table from the siliguri store in Feb 2014. The dining table is damaged and when I informed the store keeper, I was promised a replacement soon. Later I received a call from customer care and was informed that they are lodging a complaint and the set will be replaced soon. After few days, I again received a call from the customer care and I was told that since the model is out of stock so now I can either go the showroom and choose another set or else they would repair as it does not make sense to pay for a brand new product and then accept a repair. I opted for the first option and went to check if I could get something of the same cost as I have paid for the first piece. However I could not find any Dining set of my choice for the same cost. I told the manager that I did not like any of the dining set of the same cost ad hence I either need the same model or else I need the refund. At that point of time the manager told that they do not have the same model and refund is also not possible. Later the next day I received a call from the customer care and I was informed that now they have the same model and that they will exchange the set in 15 days. I fail to understand, initially I was denied replacement of the same model so how come all of a sudden they have the same model available in stock when it was clarified both by the manager of the siliguri store as well as by the customer care that they do not have the same model for replacement.

Also there are minor scratches on the wardrobe and on the bed. It does not make sense that I pay for a brand new product and then I get a product with scratches.

It seems that it is the fault of hometown across India to play with the sentiments of the consumers and make a fool out of everyone and not to value the hard earned money of the customers.

Mehnaaz