[Resolved]  HomeTown — Payment received, bill given but deliverable not delivered on due date and not even now

Address:

Gautam Buddha Nagar, Uttar Pradesh

We purchased a "Swastik sesum wood 4-seater dining table" on 14'May'2013 from Hometown, GIP mall,Sector 18, noida, for 28400 Rupees. It was to be delivered latest by 24'May'2013(also mentioned in the bill). However, we received a call from hometown, call center on 23'May'2013 telling us that, they will be deliver the table on 26'May'2013 and not the promised date(24'May'2013). On the same day(23'May'2013), we went to store and requested them to deliver on promised date(24'May'2013 as written on bill also). They agreed and promised that they will do so. Having not received table on 24'May'2013. We called them on 25'May'2013 and enquired regarding the same. They told us many lies, example: Deepak(customer care) put my call on hold and never came back on call. I then called store, had conversation with Kapil who promised me that he will make sure that table will be delivered by 26'May'2013. Then I had a conversation with Mohan, he is now saying that, dining table will be delivered by Tuesday(28'May'2013)
We are now not left with any choice but register the case with consumer court. We have all bills with delivery date mentioned and call recordings.

Also, I told them that I am not left with any choice but to go to consumer court. They, in turn, challenged me to do so. This is really frustrating and sad that, even on spending so much hard earned money, one does not get due respect, hospitality. Moreover, you get cheated and your money goes to wicked people and you do not receive product you paid for. You are simply cheated by these big brands. Hometown and its employees cheated me and kept from me an amount of 28400 Rupees. This was really hard earned money. I will not be able to trust any brand now.

Hometown and its employees have not only put their name for a toss but have defamed all brands as well. I do not know, when will I be able to recover this victim feeling against brands. Have some shame, Hometown.